JAHMANE N. YOTA Tucson, Arizona ***** 520-***-****

ac03cx@r.postjobfree.com

EDUCATION

B.S., Management Information Systems, University of Arizona, Tucson, AZ

Certified Network Specialist,

Certified Security Specialist

CISCO ICND1

Certified CompTIA A+

New Horizons, Tucson, AZ

SUMMARY OF QUALIFICATIONS

Over 7 years of experience working in the field of Information Systems

Working knowledge of hardware and software applications

Honest, friendly, outstanding communication skills

Demonstrated record of high performance standards, including attention to schedules, deadlines, budgets and quality work

Easily break a large project down into smaller pieces, prioritize goals, work under short deadlines without sacrificing creativity

A hands-on professional with a proven record of success

Possess Arizona Level One Fingerprint Clearance Card from

RELEVANT PROFESSIONAL EXPERIENCE

Security Specialist

Utilized hardening security tools to mitigate malicious practices intended to disable resources and/or devices on the Network:

oIntrusion detection systems (IDs)

oIntrusion protection systems (IPs)

oFirewalls

Used updates and patches to keep systems running healthy

Conferred with users to discuss issues such as computer data access needs, security violations, and programming changes

Educated users about threat such as:

oSocial engineering

oPhishing

oScareware

oSpear phishing

oRansomware

oMalware

oVirus

oWorms

oTrojan horses

oSpams

Discussed procedures with violators to ensure violations are not repeated

Applied best encryption systems on data transmissions

oIpsec

oTTL2

oWAP2

oWPA2

oWEP

oSSH

Documented computer security and emergency measure’s policies, procedures and tests

Educated users: promoted security awareness to system security

Improved server and network efficiency

Developed plans to safeguard computer files against accidental or unauthorized modification or destruction

JAHMANE N. YOTA Tucson, Arizona 85716 520-***-****

ac03cx@r.postjobfree.com

Network Specialist

Performed routine maintenance or standard repairs to network components or equipment

Installed new hardware or software systems or components

Tested repaired items to ensure proper operation

Ensured integration with existing network systems using MAP toolkit

Configured and defined parameters for installation or testing of:

oLAN/WAN

oRouters

oSwitches

oMultiplexors

oDNS

oIMAP

oTCP/IP

oDHCP

oVPN

oSNMP v3

oTelnet

oPOP 3

oRelated network equipment

Researched hardware or software products to meet technical network or security standard

Evaluated LAN or WAN performance data to:

oEnsure sufficient availability or speed

oIdentify network problems or disaster recovery purposes

Information Technology Helpdesk, CPES, Tucson, AZ 11/2016 to 04/2017

Initiated and set up new hire accounts in Active Directory (AD) based on job title and department

oEnsured new accounts matched the IT Add Change Request Form

Used remote desktop connection to instantiate Exchange 365

Created mail boxes via Microsoft Exchange On-Premises and Office 365

Assigned product licenses (E1, E2, E3, and K1) using http://portal.office.com:

oK1000 for ticketing system

oBomgar for remote desktop connection

oTeamviewer for remote desktop assistance

Imaged computers using Kaspersky

Deleted former employees from AD and archived their accounts from Outlook

Wrote code using Powershell

Trouble shot employee computers remotely or on site

Computer Technician: Volunteer, Rise LLC, Tucson, AZ 08/2016 to Current

Fix laptops and desktops

oEnsure they pass testing:

Optical Drive

Hard Drive

RAM

Video Card

Audio Card

oInstall necessary software such as Windows 7, Windows 10 or Vista

oRun Windows updates before they are ready to be sold or given to the community for use

Online Information Technology Specialist: Volunteer, Ask IT, Chicago, IL 08/2016 to Current

Accomplishment: rated 4.5 stars out of 5

Respond to public inquiries in reference to diverse hardware or software problems online

Resolve customer problems in timely manner

JAHMANE N. YOTA Tucson, Arizona 85716 520-***-****

ac03cx@r.postjobfree.com

IT Technician: Volunteer, World Care, Tucson, AZ 01/2016 to Current

Repair and test electronics devices such as donated printers, computers and hospital equipment which are in turn donated to public schools and other non-profit organizations including families who cannot afford to buy them

Microsite Consultant, University of Arizona, Tucson, AZ 01/1998 to 06/2002

In charge of three (3) computer laboratories: Aviation and Mechanical Engineering, Electrical and Computer Engineering, and General

Learned new software

Walked instructors through how to use them for their courses

Helped students to create basic Web pages using HTML, VISIO or other software

ADDITIONAL PROFESSIONAL EXPERIENCE

Receiving, Target/Integrity, Tucson, AZ 09/2014 to 06/2016

Received shipments

Checked-shipping code

Ensured items sent to the appropriate departments for storage

Trained news team members how to use electronic devices and daily job responsibilities

Facilitator, Moving Services, Tucson, AZ 02/2013 to 04/2014

Ensured team members did not overlook their assignments when reporting for services on field

Verified every tool and paper work to make sure they were not forgotten or miss-placed

Resolved minor computer troubleshooting and repairs

Loan Officer, PLs Financial, Tucson, AZ 02/2010 to 01/2012

Ensured every potential client had the right documents needed

Evaluated clients’ possibility of repayment loan repayment

Authorized disbursement of funds to appropriate clients

Salesman, Tucson Dodge, Tucson, AZ 2008 – 01/2010

Listened to customers to identify what they really wanted or needed

Identified and explained options satisfying customers’ wants or needs

Evaluated customers’ ability to afford various vehicles and offered financing options

Contact this candidate