Customer Service Manager

LaKisha Anderson

Experienced HR Manager & Executive Assistant

Arlington, TX 76002

*******.************@*****.*** - 469-***-****

"To obtain a challenging position in Business that will utilize and challenge the skills I have acquired in the fields of Human Resources, Business Administration, Executive Level Assistant, Mortgage and Customer Service" Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Production Supervisor

Lear Corporation - Arlington, TX - August 2014 to Present Manager production numbers/union employees, continuous improvement planning, 5S, payroll procesdingvtgrough Kronor and ADP, manager supply chain, track employee training and development, discipline/reprimand employees, work with union to improve employee rekations Customer Service/Escrow/PMI Manager

Nationstar Mortgage - Irving, TX - November 2015 to May 2017 Received customer service calls and processed requests on behalf of customers, trained on escrow and PMI

(Private Mortgage Insurance) and took more detailed, in depth calls referring to escrow and PMI issues and submitted requests to have Escrow analyzed and PMI reviewed for cancellation; explained escrow changes and PMI cancellation processes and requirements per HPA and investor guidelines. HR Manager/Executive Assistant

CAM Partners - Dallas, TX - February 2013 to October 2015 Company recruiting, interviews, answer and direct calls, correspondence, travel arrangements, prepare company presentations, train new employees, keep company calendar, employee background checks and drug tests, process payroll, conduct new hire orientation, manage all front office activity; coordinated weekly/ monthly company moral events. Helped company to reach and exceed recruiting goals. Maintain a fun environment/moral for employees as they entered and left the office daily. Skills Used:

Management, leadership, time management, self efficiency, employee development skills, recruiting, retention Financial Specialist

Bank of America - Plano, TX - August 2011 to July 2013 Advanced customer service rep (Second Level Que); processed payments for platinum customers, researched and tracked missing payments/documents; ran escrow analysis, worked escalated escrow (Tax and Insurance) issues; trained new escrow certified reps; tested escrow reps semi annually for accuracy purposes Office Administrator

Commerce Police Dept - April 2006 to December 2008 Tracked tickets/warrants; collected payments for city; ran biweekly payroll, processed employee time off/ sick leave; took emergency calls and dispatched emergency personnel; kept Chief/Assist Chief schedule; conducted interviews for new hires, planned department events HR/Military Police Specialist

United States Army - August 2002 to January 2006

Admin Assist to Company Commander/1st Sergeant; processed all intake paperwork of new soldiers; conducted company urinalysis; processed promotion/awards; tracked retention and standing within Battalion; prepped company for deployments; processed payroll; corrected payroll issues; personal driver for 1st Sergeant; prepared weekly company meeting slideshows/powerpoints; Rep for company at monthly Battalion meetings; handled all company HR issues /complaints; Participant/Winner in company Warrior Games( 2 yrs running)

EDUCATION

BA in Business Administration

University of Texas at Dallas - Dallas, TX

2013

Associate of Science in Business Administration

Paris Junior College/Texas A&M University - Commerce, TX 2011

BA in Criminal Justice

University of Seoul - Seoul, KR

2005

MILITARY SERVICE

Service Country: US

Branch: Army

Rank: E5

September 2002 to December 2006

Human Resource/S1 NCO

Military Police Specialist

ADDITIONAL INFORMATION

Computer Skills

Typing Speed: 55 Words Per Minute

• EMail Software (Outlook, etc)

• Graphics/Drawing Software (Photoshop, etc)

• Internet Browser (Netscape, IE, etc)

• Peripheral Devices (Scanners, Printers, etc)

• Personal Computers

• Presentation Software (PowerPoint, etc)

• Spreadsheet Software (Lotus, Excel, etc)

• Web Design Software (Front Page, etc)

• Word Processing Software (MS Word, etc)

Additional Computer Skills:

Fluent in Microsoft Hardware, knowledgeable on form and development of spreadsheets based on information and data received, Proficient in forming memorandums and documents in correct format, maintain upkeep and security of computer systems

Additional Skills

military training: combat life-saver training, health care specialist training, 40 hours military drivers training, hazardous material training, weapons training, office manager training, security training, homeland security and terrorist threat training; escrow certified; PMI (Private Mortgage Insurance) trained; Payroll trained/certified; recruiting classes; personnel training classes

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