Customer Service Web Services

Mohamed A Mokhtar

P. O. Box ******, Kissimmee, FL 34742 • 407-***-**** • ******@*****.***

Professional Summary

Experienced Software Engineer committed to maintaining cutting edge technical skills and up-to-date industry knowledge.

Veteran systems architect with expertise in coding, application design, defined architectures and successful project leadership. Systems architect with expertise in requirement gathering and analysis, architectural, component and interface design and development for web-based applications in multiple domains. System analyst specializing in object- oriented analysis and design.

Work History

Event Specialist 01/2017 to Now

CrossMark

Create a positive product impression

Generate brand awareness for onsite/in-store food and non-condensing demonstrations

Proactively intercept, engage, Interaction and communicate with customers with consumers to demonstrate products features and benefits in a professional manner

Ability to acquire and maintain knowledge of products represent

Q-!Maintain a clean, sterile, and safe work station using cleaning chemicals

Maintain an overall professional appearance consistent with the requirements of the role

Provide excellent customer service and develop a professional working relationship with personnel

Accurately prepare and submit all online requirements on the day of event

Ability to access the Internet, navigate through CROSSMARK’S electronic systems, using web based Microsoft Outlook, and capability to view assigned documents, including Microsoft Word & Adobe PDF forms Data Manager 07/2016 to 10/2016

Sunshine State Voters

UBER Driver 03/2016 to 07/2016

10/10 Taxi Driver 06/2015 to 11/2015

IT Consultant 01/2015 to 05/2015

Dabbauh Consulting Services, LLC

Monitored production operations for compliance with specifications and promptly reported defects. Created and executed system and integration test scripts. Conducted research to address customer concerns.

Researched, troubleshot and resolved complex problems independently. Worked closely with team members to meet or exceed all customer service requirements. Developed and tested new product offerings. Lockheed Martin - F-35 Lightning II Integration Consultant Analyze and verify Autonomic Logistics Information System

(ALIS) Use Cases Execute and Trouble Shoot ALIS Use Cases and Regression Test Paths Analyze and verify. Supply Chain Management (SCM) Use Cases Execute and Trouble Shoot SCM Use Cases and Regression Test Paths. Systems Programmer Principal 07/2013 to 10/2014

CACI, LLC

Develop and maintain Enterprise Service Bus Architecture based on Mule ESB integration patterns Develop and maintain the exchange of Clinical Information needed for the delivery of health care Develop and maintain the expansion of health information to include additional health information for Disability Adjudication Develop and maintain needed information for Delivery of Additional Benefits services including housing, insurance, education, and memorials for Veterans Develop and maintain information access capabilities needed by service members, Veterans and their beneficiaries Develop and maintain data transfer middleware based on non-blocking I/O and no SQL technologies.

IT Consultant 06/2012 to 07/2013

Dabbauh Consulting Services, LLC

Assignment: Veterans Benefits Administration - VBMS Awards Enablement Consultant Develop and maintain Web Services Client Service Layer to consume Awards Web Services. Develop and maintain Data Mapping Layer to translate incoming data to newly designed Data Model. Develop and maintain Controller Layer to manage Date Presentation to GUI. Develop and maintain Delegates and Persistence Layers to apply business rules and handle data storage. Develop and maintain Hibernate Object Relational Mapping to maintain persistence. Write Scripts using Javascript, JQuery, and CSS to support consistent look and feel.

Sr. Program Analyst 07/2009 to 07/2012

eVenture Technologies, LLC

Develop Integration artifacts to facilitate integrating with consuming applications such as My HealthEVet, Financial Service Centers, and VBA.

Identify Master Veteran Index integration pattern that properly reflect the business needs of the consuming applications. Identify the proper web services based on the selected integration pattern which include incoming and outgoing messages adhering to HL7 V3 protocol during design phase Engage with consuming application developers during development phase to assist and ensure efficient integration. Develop and maintain Person Service Identity Management Develop and maintain Person Service Identity Management productivity tools Develop and enhance Identity Management Data Quality Toolkit Perform complete analysis of the existi Financial Accounting System with the emphasis on performance related issues Develop code review plan to evaluate production deployed Financial Accounting System release with focus on code efficiency, maintainability, performance, and scalability related concerns Evaluate completeness of the newly created VETSNET environment to conduct proper testing, application tuning, and benchmarking Develop matrices to provide measurements of the evaluation results of Financial Accounting System and recommendations on how to improve areas that do not adhere to standards and industry best practices. Perform complete analysis of the existing claim processing systems with the emphasis on the impact of paper folders on workflow and development Develop System Architecture Plan to minimize claims paper work in lieu of claims electronic folders and optimize workflow using Business Rules Management System Develop Design Artifacts of Component Architecture including COTS Products such as IBM FileNet P8, Adobe LifeCycle, BEA WebLogic Server, BEA WebLogic Portal, and IBM ILOG JRules, and Oracle Develop Design Artifacts of ILOG JRules interfaces to the rest of the paperless initiative software components such as ECM, Workflow, External Facing Portal, Internal Facing Portal, Correspondence Develop Design Artifacts as SOA Web Services utilizing UML Diagrams to exhibit Components Interfaces Assignment: Veterans Benefits Administration - Service & Interface Consultant.

IT Consultant 04/2001 to 01/2009

Advanced Knowledge Systems, Inc.

Develop and maintain Tuxedo Services as a Middle Tier in a Three Tier Client/Server Architecture Design new tools to interrogate Tuxedo Logs Enhance and introduce new features to the existing Architecture Design and implement Job Control Program to invoke and monitor the progress of Oracle PL/SQL Packages Architect an XML-RPC and Java-RMI interface to invoke the Job Control Program in a multi-host Environment including Window Workstations. Design an Administrative tool to maintain an XML Configuration File. Teach J2EE Architecture and Java Technologies Sessions utilizing WebLogic Server and Workshop for WebLogic

Platform Environment comprised of Windows 95/2000/XP workstations, Sun Solaris, Oracle 8i, Oracle 9i, Red Hat Linux 6.2/8/9i, Sun C++, MS VC++ 5.0, Perl, JDK 1.3/1.4, Tuxedo, Roguewave (TooIs.H Rational Rose 98/2002, PL/SQL, Forte for Java, XML.

Java Architect

ERP Oracle Applications Configuration 01/2000 to 04/2001 Evaluate existing Architecture of Darwyn Configuration Management Product Identify components that impact Scalability, Reusability, and Performance Design Administrative Tool that enables the Administrator to assign security functions based on users roles and responsibilities Evaluate and Design Rule-based Knowledge Base to integrate with Darwyn components Environment comprised of Windows NT4.0 workstations, Sun Solaris 2.6, Oracle 8i, Oracle Applications 11i, Jbuilder 4.0, Together J 3.0, JDK 1.3, J2EE, XML. E-Commerce Consultant 01/1999 to 12/2000

Software Life Cycle Solutions

Analysis of IBM WebSphere Commerce Suite data model Design and develop Iubeo.net E-Commerce Site using WebSphere Studio Implement Shopping Cart, Product Catalog, and Order Processing Design Dynamic HTML Page layout using Studio Page Designer Implement Dynamic pages using net.data scripts

Environment comprised of PC workstations running Windows NT, IBM WebShpere Commerce Suite Pro 4.0, Visual Age for Java, and MS VC++ 5.0.

Skills

SERVICE ORIENTED ARCHITECTURE: Web GUI DEVELOPMENT TOOLS: Eclipse(Juno, Indigo, Services, SOAP(JAX-WS), REST(JAX-RS), WSDL, Helio, Kepler), Forte for Java, JBuilder 4.0, IBM Visual XML, XSLT, JSON, XSD, UDDI, JAXB, SOAPUI, Apache Age for Java 3.X, IBM WebShpere Studio, Power Builder, Axis2, XML Beans, XML Spy Paradigm Plus, OM Tool, Jdeveloper, JBoss Studio ENTERPRISE ARCHITECTURE: TOGAF, ESB( LIBRARIES: JDK (1.7, 1.6, 1.5, 1.4), Sybase Open/Client MuleSoft).

Open/Server, Roguewave Tools.H + + & Money.H+ +,

JAVA TECHNOLOGIES : JEE,J2EE, Swing, JSP, EJB, MFC ( 4.X, 5.X),zApp Class Library, XVT Class Java Servlets, JNI, JDBC

DATABASE SYSTEMS: Mongo DB 2.4, Hibernate,

APPLICATION SERVERS: JBoss, WebLogic Server,

Cache, Oracle (11g, 10g, 9i, 8i, 7), IBM DB2 Universal IBM WebSphere Commerce Suite

Database, Sybase System 11.10, MS SQL Server, XDB, OBJECT-ORIENTED METHODOLOGIES: UML,

Rumbaugh, Booch, Fusion DB2, SQL/DS, Focus, IMS

OBJECT MODELING TOOLS: Astah professional, RULE BASED MANAGEMENT SYSTEMS: IBM ILOG

Together J 5.2, Rational Rose 98, Rational Rose 2002 JRULES WEB DEVELOPMENT TOOLS: WebLogic Server

10.X, Tomcat, Apache 3.X, IBM WebSphere 3.5,

Jrun 4.0

COMMUNICATION PROTOCOLS: TCP/IP, TCP/MLLP,

FTP, APPC/CPI-C, SNA, Named Pipes, NETBIOS

LANGUAGES: Node JS, Java (J2SE, Java SE, J2EE,

Java EE), HL7 (V3.0, V2.4), XML, JavaScript, JQuery, Cset++, IBM C, SAS/C, Turbo C, MS C, MS VC++, VC++. 5, Borland C++. Sun C++, LISP, Prolog, ADA, COBOL, PL/I, Pascal, Assembler

OPERATING SYSTEMS: Linux, IBM AIX, Sun Solaris, Sun OS, OS/2, Windows 7, Windows XP,Windows 98, Windows NT 4.0/2000, Windows 95, MS DOS, MVS/E'SA, MVS,

DOS/VSE

Education

Bachelor of Science: Aeronautical Engineering

CAIRO UNIVERSITY -

Aeronautical Engineering

Master of Science: Computer Engineering

BOSTON UNIVERSITY - Boston, MA

Master of Science: Computer Engineering

FLORIDA INSTITUTE OF TECHNOLOGY - Melbourne, FL

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