Customer Service Administrative Assistant

Bushra Yousuf

Jersey City, NJ 551-***-**** ******@***.***

PROFESSIONAL PROFILE

A highly organized and self-motivated professional with more than 10 years’ experience in Retail Industry. Fluent in English, Urdu, Hindi and Punjabi. A dedicated and enthusiastic Department Manager, consistently demonstrating talent for quickly learning new tasks and completing assignments ahead of schedule while maintaining a higher degree of accuracy. Familiar with Microsoft Excel, Word, Access, Outlook, PowerPoint and QuickBooks.

SKILLS SUMMARY

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft Outlook

QuickBooks

HIPPA Policy Knowledge

Bilingual

(English, Urdu, Hindi, Punjabi)

Analytical

Dependable

Dedicated

Energetic

Persistent

PROFESSIONAL EXPERIENCE

Robert Half Staffing Firm 3/17-Present

Marsh & McLennan Companies, New York.Temporary Assignments (Completed)

Administrative Assistant Customer service Help Desk Computer Installation

Effectively demonstrated ability to quickly learn organizational processes, workflows and procedures

Delivered world class customer service while operating Cisco Unified Switchboard with the ability of multitasking

Handled a range of administrative support and achieved superior marks on client evaluations

Installed computers and handled Cable Management perfectly working with IT Department

Jersey City Medical Center, Barnabas Health Jersey City, NJ

Volunteer 2/16 – Present

Verified and entered client insurance information into Excel

Managed filing records for over 2,000 employees within Human Resources department

Researched and proofed employee pension records for accuracy

Currently assisting with data entries of patients’ records in Excel

Pathmark Supermarket, Inc. Jersey City, NJ

Scanning Administrator/Department Manager 5/4 – 11/15

Maintained the inventory of $ 2 million by implementing the integrity of Retail system fully

Managed weekly schedule for 7-10 employees of the Scanning Department

Supervised and trained employees in work procedures and policies

Supported to lower the weekly shrink report by 4%

Contributed and helped management to secure above 90% score in Annual Audit

Utilized database to ensure pricing accuracy

Performed data inquiries and searches and generated reports using in-house system

Reviewed reports daily to identify discrepancies and implemented solutions

Updated and executed daily retail changes in the departments

EDUCATION

ProData Jersey City, NJ

Microsoft Office Package 12/16

Punjab University Lahore, Pakistan

Master in English Literature 1994

(Equivalent to Bachelor of Arts with GPA 3.23 as per World Education Services Inc)

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