Dave Faingold

**** ********** **** *** #*** Lutz, FL 33558

Cell 813-***-**** - ac03aj@r.postjobfree.com

Career Overview

Self motivated customer-oriented Support Specialist. Results driven professional capable of learning new systems quickly. Excellent work ethic and focus on customer service, able to work effectively as an individual with little supervision or within a team atmosphere.

Summary of Qualifications

Ten + Years experience in Technical Support

Extensive experience in Customer Service

Exceptional Time Management skills

Excellent Organization skills

LAN and WAN Technology

Administering Active Directory

Extensive Knowledge of Windows operating systems

Asset Management

Technical Helpdesk Experience

Problem Solving Skills

Vendor Relations

Experience

Peak Payer Solutions Tampa FL Feb 2016-June 2017

Windows OS support

Printer\Fax setup and support

Microsoft office 365 administration and support

I Pad Support\Inventory

VOIP phone support (including soft phone application)

Checkpoint Encryption software support

Image creation and deployment/Acronis

Fujitsu scanner support

PC hardware support\Inventory

Active Directory account setup/removal

Serve as help desk and desktop support analyst

Validus Senior Living Tampa FL June 2015-Oct 2015

Regional IT Support Engineer

Windows OS support\migration (Windows 7, 8 and 10)

Printer\Fax setup and support

Support camera software and external VPN setup for viewing

Support for wireless devices (Android\I Phone)

Microsoft office 365 administration and support

Remote desktop POC software installation

Active Directory

SharePoint site support, user education and user permissions

Vendor management (pricing, ordering, inventory)

Serve as help desk, desktop support and infrastructure architect

After hours support

Gulfside Hospice Pasco Palliative Care Land O Lakes FL February 2012-June 2015

Senior Desktop Support Analyst

Hardware troubleshooting for laptop and desktop computers

Active directory administration

Deploy images and specialized software installation

On site, remote and phone support

Windows Desktop operating systems support and troubleshooting (Windows 7)

Cisco enterprise VOIP programming and troubleshooting (IP phones, voicemail)

Support for Microsoft Office Suite, Wired and Wireless Connectivity, Cisco VPN

Support for company IPhones (250+) including mobile device management

On call support for 24x7x365 environment

Gentiva Health Services Tampa FL April 2007-February 2012

Desktop Support Engineer

Hardware troubleshooting for laptops and desktop computers

Deploy images and specialized software installation

Windows Desktop operating systems support and troubleshooting (2000 and XP)

Responsible for programming, troubleshooting, and setting up telephones (PBX)

Support for Microsoft Office Suite, Outlook (2002, 2003, and 2007), Symantec Antivirus, Wired and Wireless Connectivity, Cisco VPN, Adobe

Support for all specialized company applications

Support for company wireless blackberry phones

Provide support for 400+ user environment (in corporate location)

Phone support for users nationwide

Documentation of problems and solutions using service manager application

Support for company sales force including asset management, blackberry and end user support (200+ users)

JLG Medical Oldsmar FL August 2006-April 2007

Technical Support Engineer

Cisco routing and firewall functions setup and programming

Software and Hardware setup, support, and troubleshooting

Windows Desktop operating systems support and troubleshooting (1998-XP)

Windows NT, Windows Server 2000, and 2003 environments

FTP server Administration and set up

Microsoft Office Suite support

IBM's Ernst & Young Technical Support, contracted through Computer Generated Solutions Tampa FL March 2005-July 2006

Technical Support Representative

Direct floor operations as Queue Lead

Advanced knowledge of ticketing\incident handling application- Remedy

Experienced with using Avaya CentreVu Supervisor

Assist customers via inbound\outbound communications

Support for Wireless connectivity, Productivity software, Antivirus, Spyware

Education

ITT Technical Institute, Tampa, FL

Associate of Science Degree in Computer Networking Systems

Bachelors Degree in Information Security

Additional Resources

Please view my profile on LinkedIn for additional information

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