Customer Service Sales

PAULA RICHARDSON

*** ******** ***, ******, ** ***22 C: 912-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Experienced professional possesses exceptional daily operations and accounting skills. Willing to go the extra mile to meet tight deadlines and reach company goals. Team player and natural leader with excellent communication skills. Motivated and goal orientated. Successful at managing budget, customs compliance, inventory control, customer service and transportation logistics. Excellent problem solving, analytic and interpersonal skills.

SKILLS

Accounts Principles Budget management

Audit readiness HAZMAT Inspector

Account reconciliation Global logistics

WORK HISTORY

Sales Floor Supervisor, 10/2014 to 12/2015 Ross Stores – Pooler, GA

Managed organization of Sales Floor; Recruited and hired qualified candidates for vacant and new positions.Coordinated special projects and managed schedules. Leveraged advanced skills and training to support operational needs of multiple departments.

Self, 01/2013 to 09/2014 Sabbatical – Pooler, GA

Took time to recover from life changing events (illness and death of my spouse).

Operations Supervisor, 05/1999 (part time data entry)

to 12/2012 DHL Express (America), Inc. – Savannah, GA

Provide management and operational support to ensure efficient and timely pick up and delivery of customer shipments in compliance with governmental regulations and DHL guidelines; Monitored and maintained KPI's. Customer Service to include problem resolution and customer satisfaction. Safety and Security Training and record maintenance. Facility Maintenance. Employee development. Maintained files for FAA and DOT.

EDUCATION

Associate of Applied Science:Draughon's Business School - Savannah, GA

Accounting/Bookkeeping Skills

None: Nursing,Armstrong State College - Savannah, GA

ADDITIONAL INFORMATION

Lead 1 and 2 for Managers; Alcohol and Drug Use and Recognition and Reporting; Hazardous Material Inspector for both ground and air; Aircraft weight and balance certified; Push back trained; Workplace Harassment/Anti Harassment; The Coaching Skill Set; Current CPR and First Aid Certificate; SIDA and TWIC eligible.

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