Customer Service Manager
Resume:
Leona V. Turner
*********@*******.***
PROFESSIONAL SUMMARY
Dedicated, dynamic buyer with over ten years’ experience in material planning, supply chain, purchasing, with strong cost savings. Experience with multiple purchasing programs. Proven track record with suppliers and vendors. Successfully negotiated prices and purchase terms resulting in significant savings. Strong RFQ and RFP experience. Demonstrates strong ability to multi-task and deliver positive results.
TECHNICAL SKILLS
Computer skills: Excel, Word, PowerPoint and Outlook. Computer Programs: Oracle, MX-Management Inventory System, Olympic, Maximo, CPARS, Boss 90, Prophet 21, WIPS, SAP, WERS, and Everest. Material Planning Programs, Kanban, Inventory purchasing programs, and effective cost savings results.
EXPERIENCE
International Replenishment/Buyer
Unlimited Personnel, Warren, MI 10/2016 to present
• Replenishment Analyst for 4 plants
• Inventory, project buys, and related analysis
Inventory Control Quality Associate
Amazon Inc., Murfreesboro, TN 04/2015 to 10/2016
• Reports on how well the processes in the Customer Service/Fulfilment Centers is working
• Analyzes root causes of defects to drive improvements corrects inventory variances
• Inventory control focusing on cycle-counting and related analysis/research
Commodity Manager/Buyer
Infotree, Inc., Franklin, TN – Nissan North America - Contract Buyer - 11/14 to 4/2015
• Prepared RFQ’s, RFP’s, and analyzes quotes
• Negotiated terms and conditions with suppliers and issues purchase orders
• Worked with Legal Department on purchasing terms and supplier agreement terms
• Used problem solving techniques to meet schedules, demands, and deadlines.
Commodity Manager/Buyer
MSX International, Warren, MI – Ford Motor Co. - Contract Buyer - 03/12 to 9/2014
• Developed Commodity Strategies, policies, and procedures
• Managed MSA’s, MYA’s, Blankets, and Negotiated Contracts with suppliers
• Worked with legal counsel department on purchasing terms and supplier agreements
• Strong Cost Savings over $3.2 million in 2012; over $7 million in 2013
• Processed RFQ’s, RFP’s, Lump Sums, and Claims
• Backup Production Buyer for Body and Exterior Department (8 Buyers)
Leona V. Turner
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Buyer/On-Site Coordinator
Intergrated Services Inc., Macomb, MI – General Motors Transmission Buyer - 07/2006 to 02/2012
• Developed supplier relationships and monitored their performance
• Worked with engineers and suppliers on Launch Projects, Prepared RFQ’s, RFP’s,
• Managed Blanket Purchases, and analyzed quote
• Material Management and Material Planning Duties
• Managed Tool Development progress and follow up.
Buyer/Expediter/Open order Analyst
Viscon Staff Agency@ AT Kearney-Contract, Southfield, MI – Chrysler Order Analyst
01/2006 to 07/2006
• Expedited purchase orders with 42% faster deliveries
• Created new purchase orders with quantity pricing breaks, reducing cost by 30%,
• Material planning responsibilities, managed supplier blankets, and contract
• Resolved customer issues with focus on cost, quality, and on time deliveries.
Buyer/ Analyst-Customer Service Rep.
Ewie Co.- Commodity Supplier, Ann Arbor, MI – Ford Motor Accounts - 01/2001 to 11/2005
• Plant Analyst, material planner, expedited orders, and worked closely with engineer
• Entered automotive orders from EDI, and processed Blanket Orders
• Purchased cutting tools, abrasives, and Ford transmission parts
• Resolved accounts receivable issues, Monitored and assessed supplier performance, and Ensured timely delivery of materials.
EDUCATION & TRAINING
Master of Arts Degree, Organizational Leadership, Siena Heights University, Adrian, MI – August 2013
Bachelor of Arts Degree, Multidisciplinary-Marketing/Management, Siena Heights University, Adrian, MI
Associates Degree, Management Supervision, Washtenaw Community College, Ann Arbor, MI
Associates Degree, Criminal Justice/Corrections, Wayne County Community College, Detroit, MI
CERTIFICATES & LICENSES
Advanced Management Supervision, WCC-May 2008, MI
Business Sales and Marketing, WCC-Dec 2008, MI
HONORS, AWARDS, PROFESSIONAL ORGANIZATIONS
High Academic Honors-2007 Honors Graduate-2008; Dean's Lists- 2009 & 2010
Member of Professional Women in Purchasing
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