Customer Service Assistant

ESSENCE B. UNDERWOOD

*** ******** **., ******* ******, IL 60461 H: 708-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Scientist experienced in establishing investigative tasks and navigating an ever-changing scientific community.

Offers knowledge of laboratory equipment, safety practices and biohazard disposal.

SKILLS

Proficient in PCR Wet and Dry Chemistry

HPLC DNA Isolation and Labeling

Skilled in Genotyping Sterile Methods

Research and Development Equipment Maintenance

Immunostaining and Microscopy Statistics (specifically research based)

WORK HISTORY

Confirmation Technologist, 09/2014 to 12/2016

Cordant Healthcare Services – Tacoma, WA

Performed advanced toxicology preparing, loading and processing for the presence of proteins and drug metabolites using

HPLC, gas chromatography, mass spectroscopy, autochemistry and extraction/dilution.

Tasked with training and mentoring new employees on all applicable departmental procedures.

Managed overall laboratory functions and accurate recording procedures.

Interpreted data using Masshunter and compiled results to be entered into LIMS system both automatically and

manually.

Undergraduate Research Assistant, 06/2013 to 05/2014

Duffield Laboratory - UW School of Medicine – Seattle, WA

Performed genotyping and care of resident hybrid mouse strains including surgical preparation, post-operative

care and planning future hybrid crosses.

Independently performed preservation, preparation, slicing, immunostaining and imaging of tissue sections.

Independently performed experiments including cell culture, genetic assays, Western blots, DNA/RNA isolation

and protein purification.

Maintained stock reagent solutions and assisted in repair and troubleshooting laboratory equipment.

Student Program Assistant, 10/2011 to 12/2013

Medicine Student Programs - UW School of Medicine – Seattle, WA

Created and maintained 50 catalyst web sites for the Department of Medicine clerkship sites including

confirming information by contacting physicians from multiple states.

Maintained student files and update information for 3rd and 4th year medical students.

Answered calls, greeting physicians and students, general office and front desk responsibilities.

Aviation Support Equipment Technician, 02/2003 to 11/2010

U.S. Navy Active Duty – VA

Responsible for muster of over 70 active reservists, ensuring completion annual training and 200 hours of

training courses.

Assisted with maintaining active yearly reports documenting the completion of preventative and corrective

maintenance of hydraulic and diesel support equipment.

Supervised eight junior sailors and trained them in hydraulic maintenance while maintaining accurate records for

the transfer of support equipment between locations.

Deployed twice in support of Operation Enduring Freedom/Operation Iraqi Freedom.

EDUCATION

Bachelor of Science: Biology, June 2014

University of Washington - Seattle, WA

Bachelor of Arts: Psychology, June 2014

University of Washington - Seattle, WA

Associate of Applied Science: Radiologic Technology, June 2011

Moraine Valley Community College - Palos Hills, IL

Radiologic Technology

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