Information Technology Management

Rance A. Hitt

**** *********** ****** **********, ** 20895

240-***-****, *********@*****.***

SUMMARY:

• Over 23 years of technology and management experience working with a broad variety of customers.

• Manage business segment with over 15 million in revenue, P&L analysis, expense control.

• Oversaw the development of Cyber Security product, Cloud service offerings and hosted customer solutions.

• Lead business development and business capture activities; market segmentation, long-term positioning, opportunity assessment, capture planning, proposal planning, proposal development and business acquisition/integration for both existing and new customers totaling over 20 million in revenue.

• Act as trusted advisor to customer C-level executives to ensure consistent communications, quality service delivery, account oversight, account expansion and management.

• Manage the successful launch, direction and management of large scale programs through project/program planning, scheduling, organizing, and tracking processes, ensuring customer satisfaction. EXPERIENCE:

Applied Knowledge Group, Reston, VA 3/2007 - Present Applied Knowledge Group (AKG) is a premier management and technology consulting company that provides innovative business collaboration solutions for government, commercial and non-profit clients. Senior Director of Professional Services (6/2010 – Present)

• Provide C-level collaboration and knowledge management business consulting, requirements analysis, system design, system implementation, and data migration/transformation to customers such as American Bankers Association, Fedex Kinkos, Learning Tree International, TV Guide and Weyerhauser.

• Act as Subject Matter Expert for data governance, systems integration and security for such federal customers as the Department of Homeland Security, Federal Aviation Administration, Marine Corp, Navy, Patent and Trademark Office and USDA.

• Authority over all aspects of corporate governance, strategy and business plan development, go to market planning, corporate management, sales, marketing, P&L, services delivery, employee and customer satisfaction and retention for 55 person staff.

• Developed and communicated corporate strategies and mission statement to staff and implemented appropriate programs, rewards, recognition along with corrective policies to align personnel with company goals with a staff attrition rate of less than 10%.

• Expanded labor delivery staff and increased service revenue by over 20% through the acquisition of related service offerings.

• Streamlined Client Services Processes Service Delivery, Risk Management to ensure consistent delivery quality and mitigate delivery risks.

• Implement policies and procedures for corporate staff and manage the company partner relationships including those with Adobe, Amazon, Google, Microsoft and others. Director of Technical Services (3/2007 – 6/2010)

• Led the allocation and management of resources, directly supervised the work of others, and ensured a positive, collaborative work environment for the team and managed project timelines and deliverables.

• Oversaw the management and direction of a large technical team including Systems Engineers, Developers, and Network Specialists.

• Responsible for the design, development and delivery of highly available, multi-tiered, complex software solutions that were centrally hosted both on and off site for customers.

• Managed the efficient distribution of labor for service delivery to clients while maintaining a resource utilization level of greater than 85%.

• Built an accelerated career program for delivery staff combining on-going training along with mentor/protégé assignments within the team to promote upward mobility and achieve high retention rates.

• Provided C-Level business consulting, requirements analysis, system design, system implementation, and technical project management to customers.

• Directed the planning and development of IT project deliverables ensuring that the technology objectives of the clients’ enterprise are aligned to the clients’ business goals.

• Assisted the Business Development team with proposals and developing prospective new business opportunities within existing account base and new business areas.

• Performed capacity planning analysis and recommendations for anticipated growth and initial design validation using industry best practices.

Total Resource Management, Alexandria, VA 10/2004 – 3/2007 Total Resource Management, Inc. (TRM) delivers strategic consulting and information technology solutions in an Integrated Asset Management framework.

Systems Engineering Practice Manager/Business Consulting

• Directed the development and management of the Systems Engineering practice delivering Enterprise Asset Management services to a diverse customer base.

• Conducted business process and systems surveys for customers to provide recommendations consistent with ITIL best practices.

• Conducted various requirement analyses and design network architectures to meet client needs.

• Product evaluation projects including project analysis, requirements definition, compliant security design, producing evidence documentation, compliance testing, and overall project management as well as client management.

• Oversaw project estimations, development of project deliverables, identifying, assessing and managing issues and risks over the project lifecycle.

• Established and maintaining project communications, processes to manage scope throughout the project lifecycle and setting project quality and performance standards.

• Performed business process definition and analysis to provide best practice recommendations consistent with the ITIL framework.

• Established and developed technical capabilities within the Systems Engineering practice in alignment with corporate strategic objectives.

• Developed datacenter specifications and service level agreements for customers in support of enterprise application deployments.

• Provided strategic planning for the evolution of technologies deployed by customers to ensure the ability to grow with corporate needs.

• Provided pre and post-sales support to corporate sales team as needed. Experis Technology Group, Bethesda, MD 8/2000 – 10/2004 Experis Technology Group, Inc. is a leading high availability infrastructure architecture firm focusing on designing, building and supporting the IT infrastructure that keeps companies operating 24 hours a day, 365 days a year around the globe.

Director of Technical Services 08/2000- 10/2004

• Developed project plans and oversaw the implementation of large Information Technology initiatives across the entire project lifecycle.

• Ensured customer business objectives were consistently met on time and on budget.

• Communicated project progress both orally and in writing to officer level customers on a scheduled or ad-hoc basis.

• Performed technology needs assessment and requirements definition for customers.

• Performed business consulting to customers in the areas of application delivery, application management, data protection, disaster recovery and Information Technology practices. United States Enrichment Corporation (USEC), Bethesda, MD 9/1996 – 8/2000 United States Enrichment Corporation (USEC) is a trusted supplier of enriched uranium fuel for commercial nuclear power plants in the United States and around the world. Senior Network Engineer

• Functioned as liaison to business units to ensure information technology objectives were aligned with business units and corporate business objectives.

• Oversaw the USEC Information Technology Centers of Excellence in the planning, deployment and operation of a 6,000 node wide area network.

• Acted as the technical lead for several large corporate projects such as Oracle Financials, CA Unicenter, Citrix Server farm deployment and wide area network restructuring from T1 to Frame Relay.

• Established and implemented Information Technology policies and procedures for all corporate locations. Edgewood Management Corporation, Bethesda, MD 7/1994 – 9/1996 Edgewood Management Corporation is the premiere affordable property management company on the East Coast. Manager of Information Technology

• Implemented customer written enterprise accounting system to over 50 remote locations with over 200 users under budget and on time.

• Worked with both the corporate accounting staff and business users to select the appropriate development platform, software vendor and devised the deployment and training plan to ensure success.

• Developed strategies for the practical implementation for the account system including systems design, testing plan and custom documentation.

• Performed ongoing software and systems management after the completion of the initial engagement. Reliable References, Silver Spring, MD 9/1992 – 7/1994 Reliable Reference is a one-stop credit, criminal, rental history and reference clearinghouse for prospective employers and property owners to assist with informed decision-making. Systems Manager

• Supervised a staff of 15 employees in the operations of a large scale business network.

• Evaluated staff performance and coordinated training for over 100 employees.

• Worked with business partners to improve level of service and extend service offerings.

• Identified areas of automation and business opportunities with new and existing business partners. EDUCATION AND TRAINING/OTHER:

Board of Directors Applied Knowledge Group, Board of Directors Tioga Associates, Center for Creative Leadership

Professional Affiliations:

PMI, SHRM, NDIA, WNG Career Development Roundtable, Agency Technical Advisory Board (ATAB) Certifications:

ITIL Foundations Certification, SCRUM Master, Shipley Associates “Writing Federal Proposals” Education:

Bachelor of Science Marketing, Towson State University, 1993 Towson, MD Skills:

Agile Methodologies, Business Intelligence, Business Process Re-Engineering, Business Strategy, Business Transformation, Capacity Planning, Change Management, Cloud Computing (AWS, Azure, SoftLayer), Cloud Migration, CMMI, Corporate Management, CRM, Cyber Security, DevOps, Disaster Recovery, Enterprise Architecture, Enterprise Asset Management, Enterprise Monitoring, Enterprise Resource Planning Software, Enterprise Software, Hybrid Cloud Infrastructure, HRIS, IT Compliance, IT Governance, IT Portfolio Management, IT Strategy, Knowledge Management, Leadership, Management Consulting, Performance Management, Process Improvement, Professional Services, Program Management, Risk Management, SaaS, SDLC, Solution Development, Staff Development, Strategic Partnerships, Technology Transformation, Vendor Management and Virtualization.

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