Customer Service Representative

Chastity Garcia-Fewin 316-***-****

**** ** ****** ****** **., Augusta, KS 67010 *******@*****.***

Professional Profile

Skilled Service Coordinator and Service Representative with strong work ethics and a sense of ownership. Database management, warranty management, management of work orders, strong organizational skills, excellent customer service, strong scheduling and invoicing background.

Professional Skills

AS400, SAP, Access – basic and intermediate, Excel, PowerPoint, Word, Outlook, 3270Boss systems,

Imaging, IBPM Navigation systems.

Work History

Equipment Solutions Service Coordinator, Foley Equipment Company – Wichita, KS May 2008 to Present

Managing work orders, entering contracts, assist after a sale

Fleet maintenance schedules per D.O.T regulations

Invoicing customers internally and externally

Updating and accessing databases with contract information and scheduling with customers for proper maintenance

Assist technicians in the field as needed

Scheduling and setting up certification training for Technicians

Service Coordinator - submitted warranty claims and Goodwill administrator

Customer Service Representative, Coleman Company – Wichita, KS February 1992 to May 2008

Trainer for new and current associates on computer systems, SAP, product specifications, and phone protocols

Six Sigma committee helping with consumer service call center improvements project with annual savings of $184,000

Quality and inspection leader – reviewed new product/packaging specifications

Monthly recommendations and overviews

Production and assembly worker

Consumer credit card representative

Product returns with replacements

Maintained daily production goals

References are available upon request.

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