Customer Service Management

Andrew Gallegos

***** ****** **. ******* **. ****6

Cell # 831-***-**** Home # 831-***-****

*********@*********.***

Objective

To obtain a challenging position in the manufacturing industry and enhance my career. I wish to combine my skills and leadership abilities with a strong management team. My objectives include long term employment and contribution of strong leadership, dedication, loyalty, and trustworthiness. I believe my experience will enhance and improve any team by reaching its current objectives and future goals by ensuring that operations are safe, quality driven, and efficient.

Skills Summary

Varied but accomplished background in operations, training and customer service.

Assist management in interviewing, hiring and training of forklift operators, dispatchers, and all warehouse personnel.

Supervise warehouse operations to ensure effective and efficient operations.

Skilled in reorganizing operations to increase revenue.

Certified Forklift instructor.

Experience

Shipping Supervisor, Ocean Mist, Castroville Ca

Aug 2014- Present

Check in and Check out customer orders

Coordinate with sales team on any special requirements that change daily.

Responsible for assigning job task to the forklift operators, whether it is loading, staging, cleaning, etc.

Insure all employees follow safety guidelines, Plant security, and GMP’s

Adjust and reconcile physical Inventory.

Responsible for opening and ensuring all systems were up and running to begin the day.

Responsible for Closing and running reports

Monitor product receiving during the day and cross-reference truck arrivals.

Communicate to the drivers and customers the status on their orders to the best ability.

Safeway Cross Dock Coordinator, Ocean Mist, Castroville Ca

Sep 2013-Aug 2014

Responsible for entering customer purchase orders and Pick up orders, all done through Famous.

Kept tight communication with Safeway regional buyers, and outside vendors.

Ensured orders were shipped in I-trade.

Presented Shipping and Receiving numbers entered through Excel, for the Shipping Management team’s weekly meeting.

Rejected and reported orders that didn’t meet spec.

Kept receiving turn times to a minimum.

Reported any issues back to management

Was promoted to shipping supervisor

Asst. Safeway Cross Dock Coordinator, Ocean Mist, Castroville, CA

May 2013-Sep 2013

Unloaded vendor’s product and ensured temperatures and dates met customer spec.

Communicated any issues back to the coordinator.

Entered data in Famous, during after hours.

Filled in for the coordinator during his absence.

Monitored Cross dock orders, and ensured there were no miss-loads

Prepared orders for the following day.

Distribution Supervisor, New Star Fresh Foods, Salinas, CA

Aug 2006-Jun 2010

Responsible for accuracy on outbound loads, check outbound customer orders as required

Monitors all activity in the warehouse while supervising the FIFO process

Responsible for the accuracy of physical inventory including all inventory documentation, computer adjustments

Responsible for the company safety program including employee education and safety training, reporting, and skills training

Directs and controls the workforce including work assignments, employee training, counseling, performance evaluation, corrective actions, etc.

Implement, review, and recommend improvements in the shipping and receiving procedures and monitors employees for compliance

Education

Gonzales High School, Gonzales, CA

1996-2000

General Studies

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