KOOTTALA DIVYA MOHAN

Address :Flat G*, Sri Sai Apartments,

Dr A R Menon Road,

Thrissur 680001.

Email: ac02t8@r.postjobfree.com

Mob: +91-813*******

OBJECTIVE :

To be associated with progressive organization that gives me scope to apply my educational and professional skills and provides me with advancement opportunity and knowledge empowerment.

EDUCATION

2003-2007: Engineering Graduate specialized in Electronics and Communication from Sri Krishna College of Engineering and Technology, Coimbatore, India.

2002- 2003: VidhyaNiketan Higher secondary school - Completed successfully and obatined distinction.

2000-2001: VidhyaNiketan Secondaryschool-Completed successfully and obtained distinction.

Achievements: was commended and given a testimonial for good work performance and positive attitude.

EXPERIENCE :

Company Name: GROUPON INC.

Position Title : Senior Customer Executive

Industry : Local Commerce

Location : Chennai

Duration : May 2013- August 2014

Work Description: Understanding of order management and customer fulfilment in an e-commerce context. Continuous improvement of customer satisfaction and maintaining an excellent level of service to the business

Company Name: SERCO LTD

Position Title : Senior Customer Executive

Industry : Business Process Outsourcing

Location : Chennai

Duration : February 2010 –May 2013

Work Description: Joined as customer support for UK mortgages, promoted as underwriter sanctioning mortgages for residential properties in Barclays Bank.

Company Name: CYBERNET SLASH SUPPORT

Position Title : Network Support Engineer

Industry : Knowledge Process Outsourcing

Location : Chennai

Duration : December 2007 –December 2008

Work Description: Started off as network support engineer for VOIP process called ‘ Vonage ‘ which is centered in the United States.

Personality Traits

Unmatchable communication skills in written and verbal both.

Strong motivational and logical skills.

Ability to persuade the people.

Ability to produce the best result in pressure situation.

Hardworking,dedicated and punctual.

Excellent planner.

Key responsibilities Handled

Attending escalation calls apart from taking normal calls.

Conveying the client requirements to the team with regards to process.

Attaining daily, weekly and monthly targets specified by the process.

Adhering to the schedule as prescribed by the TL.Providing the feedback to the process manager at the end of the day.

Computer Proficiency

Very fluent in MS Office, MS Excel, Word and Power point

Additional Achievements: IELTS band score of 7.5 achieved

Personal Détails

Name : K. DIVYA MOHAN

Date of birth : 03rd May 1985

Sex & Marital Status : Female, Married

Nationality : INDIAN

Permanent Address : Flat G1, Sri Sai Apartments,

Dr. A R Menon Road,

Thrissur, Kerala India 680001.

Languages Known : English, Hindi, Malayalam, Tamil.

Passport Number : M6003372

Date of Issue : 29/01/2015

Date of Expiry : 28/01/2025

Declaration

I hereby declare that all the information given above is true the best of my knowledge and belief.

K.DIVYA MOHAN

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