Test Cases Customer Service
Resume:
Buffany Charisse Henry
Mesquite, Texas 75149
Professional Objective:
To Pursue a career within an organization where my training and professional skills can make a significant contribution to the business and achieve opportunities for advancement.
Software Summary:
Rational Test Manager, WinRunner 7.0, Test Director 6.0/7.0, SQL Microsoft Project, Microsoft Office 2000 including Word, Excel, Access, and PowerPoint, MS-DOS, Continuus, Clear Quest, Webtrax, JIRA, CAMS, TBS, M6, JAVA testing, AS400, Windows 95/98/2000/NT, Lotus Notes, OLB, MAC, TOAD, West Billing (CAMS), Unix, Amdocs, Sharepoint, TomCat, Oracle, Citrix, Secure CRT, Saville, Base, Siebel, Singl’eView, Portal, Telegence, Test Director, Quality Center, ALM, OLAM, OPUS, Phoenix, Compass, PDC2, POS and BMT-Billing Maintenance Tool, IR2, LPS, NPV/BNPV, DOORs, FileZilla, Active Batch V9, and ScriptMed.
Skills:
Manual testing, web testing, performance testing, load testing, integration, scalability, usability, functional, user acceptance, GUI, regression, pre-production, system testing and Black Box Testing. Provide consistent significant contribution to company goals for business growth and profits. Scope includes leadership, development, planning, scheduling and defect tracking of various development and production support applications within full system development life cycle processes in an Agile work environment. Strong leadership skills, ability to work effectively individually and in a team oriented environment, innovative, intuitive, ability to learn quickly.
Proven capability to handle multiple situations simultaneously. Ability to research, fully document and present testing standards, processes, and tools to both technical and non-technical teams. Ability to problem-solve in time constraint situations. Proven written and verbal communication and presentation skills. Proven ability to analyze data thoroughly to identify trends and recommend course of action. Good project and time management skills.
Business Experience:
12/15To Present DAVITA RX – MATRIX Coppell, TX
Senior Quality Assurance Analyst
Determine, prepare, and maintain test strategy, test design, test cases, and traceability for application development and data solutions for ScriptMed application. Recommend improvements and/or corrections to developers. Write, revise, review, and verify quality standards and test procedures for deliverables to ensure application aligns to user request, business analyst requirements, and conformity to Quality Assurance initiatives and guidelines utilizing ALM. Document errors and recommend improvements and resolution
Simulate Referral process by creating new patients in ScriptMed. Complete DUR,PV1and Picking Stages. Run ETL process via Active Batch –Infomatica to ensure data is pushed from ScriptMed View to CenHub Tables. Verify Java Scheduler pushes data from CenHub tables to KPACK UI (Fullfillment). Close order in Manifest Flagship once order has been shipped. Evaluate and monitor query performance after implementation to ensure availability and accuracy.
04/15 To 11/15 NTT America – MATRIX Dallas,TX
Manual QA Test Lead
Create and execute test cases for the Global Billing System project (GBS project). Create test cases in Excel for iCare around the Billing process for Kenan FX/Arbor Billing System (Amdocs). Perform Usage processing Performance testing, and System testing in GBS. Log issues into SharePoint and Redmine to re-test once the developer releases a fix and close the issue once resolved. Work closely with the testing coordinator, project manager, and testing team in Japan (NTTcom) to track progress and status on testing and escalate major issues found. Ability to catch gaps between test cases and what is actually on the actual screen.
11/14 To 2/15 SOUTHWEST AIRLINES – CAPGEMINI Dallas, TX
Senior Consultant-Test Lead
Lead group of offshore testers during SIT and UAT of the SWA Interline Cargo Project. Wrote and executed test cases for Component Integration Testing (CIT), Functional/System Integration Testing (SIT-Round 1 and 2), and User Acceptance Testing (UAT-Round 1 and 2) using excel/HP Quality Center. Identified and created UAT scenarios and test cases from the given set of Business Requirements and Use Cases. Peer review of UAT cases. Coordinate with SWA to validate test data availability in the UAT Environment. Coordinate with third party integrating partners involved in UAT. Execution of the UAT test cases and recording of the results in test lab of HP Quality Center . Worked with offshore developers and testing team to report progress/defects and highlighting issues, stoppages, and addressing concerns.
06/14 To 08/14 AT&T WIRELESS - AUSTINCSI Dallas, TX
Senior Consultant
Led a group of three testers in a short term successful implementation of the AT&T GoPhone. Created the Test Plan, Test cases, and Use cases for manually testing the following devices via att.com, wifi, Internet Explorer, Chrome, Firefox, and Safari: iPhone4, iPhone5, iPad, Tablet, Galaxy Notebook, PC, MAC, Hotspot, Andriod (Nokia Lumina), and a Windows Smartphone. Presented progress through daily status reports. Training on Automation Testing using Selenium Webdriver (TestNG). During downtime, lead testing effort on an e-commerce website – QuickSilver, Roxy, and DC Shoes; logging defects in Jira.
02/10 To 06/14 FANNIE MAE – TEKSYSTEMS Dallas, TX
Quality Analyst Testing III
Responsible for coordinating and executing UAT testing activities for the implementation of HCIM (Siebel system developed for the Home Affordable Modification Program also known as HAMP Solution Center). This includes crafting requirements and translating test strategies into test plans and schedules. Working in an Agile environment to create and maintain test plans that defines the test objectives, methods, and tools. Create test scenarios, scripts, cases, and data using Quality Center. Execute test scripts; providing timely reporting which includes the creation of standard docs such as the test summary reports and HCIM Queries exception reports. Raising, recording, and retesting defects using Mercury Quality Center and Siebel to ensure that all activities comply with general testing “best practices” and adhere to company policies, procedures and guidelines. Lead and/or participate in the creation, distribution, and walkthrough of user acceptance test cases, scripts and other documents surrounding testing activities. Developed, maintained, and performed Regression testing of the existing software functionality. Maintaining close working relationships with the business and technology team members to make sure all deadline-driven goals are not only met but exceeded.
JEP (Job Enrichment Program)
Project Manager III - Plan, manage, and execute varied IT systems development/customization projects. Gather information at front end to determine project parameters and specification. Meet with application owners, application developers, and analysts, coding staff and the like to determine business needs and functionalities desired for new and or revised application. Plan course of relatively large or complex projects(s), including milestones, resources needed in the form of staff hours, use of technology and tools and document in the project plan, following established project management methodology. Track course of project from meetings, conferring with project sponsors and stakeholders. Contribute to professional or technical development of less experienced staff by mentoring or training.
JEP (Job Enrichment Program)
Business Analyst IV - Examine, assess, and document business operations and procedures related to LPS, BPNV/NPV, and HCIM utilizing DOORs. Assess business operations and processes of the business unit to identify inefficiencies in procedures, information flows and handoffs, decisions, communications pathways and ways in which related processes and systems supporting these can be enhanced. Create, design and format technical specifications including descriptive text, process flows and other information needed to describe required system changes for development, QA and other business units. Serve as team, project, or technical lead in projects involving definition or business processes or development of technical/business specifications for new or modified business management or operational software. Participate in meetings and projects with project managers, and developers to automate, upgrade, and or expand applications that accomplish business goals. Develop queries, analyses, or reports from applications, or develop specifications for such queries or analyses to be performed by others.
10/08 To 07/09 AT&T WIRELESS – AUSTIN CONSULTING Richardson, TX
End To End Test Lead
Design Test Plan(s), develop/execute components/ build test cases for END to END testing using Mercury Quality Center/Test Director. Created/Executed components in UNIX based environment using Telegence, Amdocs, OPUS - Online Premier Universal System, OLAM - Online Account Management, PDC2 – Point of Sale, Phoenix, Enabler and BASE (Siebel 7) from customer creation to order fulfillment via IVR. Create specific Visio Flows detailing the End to End lifecycle of existing customers for Account Registration, Text to Pay, Auto Pay, and Making Payments. Responsible for testing the Direct Fulfillment process using iPhones and iPhone Accessories using OPUS and Compass . Ability to concisely convey coverage, status, and remaining work updates to developers and offshore testing team. Performed Integration, System, Regression, Functional and Stress testing in areas of responsibility. Demonstrate ability to run, comprehend, and accurately describe the results of tests. Maintain Project Plans, Capacity Matrixes and schedules to ensure successful delivery. Learned interfacing, and middleware systems for the purpose of testing Combined Billed scenarios (Existing Wireless to Existing Wireline Accounts). Responsible for backend validations using TOAD, and defect tracking via Webtrax. Demonstrate coordination, team leadership, presentation, estimating and evaluation skills.
05/04 To 08/08 XO COMMUNICATIONS – COMSYS Plano, TX
Systems Analyst – Mediation (SOX), West Billing, OLB, Portal, and BMT
Liaison for QA Web testing team, Development Teams, Business Analysts, and Project Management Team Leads to communicate UAT high priority deliverables. Create, analyze, and execute test cases/scripts,in UNIX based environments, from defined requirement documents for Functional testing based on product implementation schedules using Test Director. Defect tracking using ClearQuest and Team Track. Demonstrate the ability to multi-task and set priorities to meet critical deadlines.
West Billing – Lead Tester Contribute in all relevant phases of project life cycle including requirements, design, construction, testing, and implementation. Conduct detailed analysis of software development artifacts to determine testability, coverage and risk areas. Write, maintain, and support test inventories, test plans, and requirement matrices using Test Director. Responsible for loading PP files into TOMCAT once the REG and EVT files are received. Write
SQL scripts in TOMCAT to generate Billing Invoices. Use UNIX commands to move, delete, copy, create or open files. Test automated adjustment process that provides flow thru of approved CAMS OAT submissions to the West Billing System done in daily batches. Performed Functional, Regression, Integration, and System testing in areas of responsibility. Generated Crystal Reports for Rate Plan, Phone, Accessory and Feature data types on a monthly, daily, hourly range to enhance key information. Regression test cases include order flows, content validation, and automated order fulfillment processes.
Billing Maintenance Tool - Write and execute test plans and test cases for web based testing of the Billing Maintenance Tool in Quality Center. Preformed System, Integration, Black Box, and Regression Testing on the Billing Maintenance Tool to include the testing of Online Adjustments, Offer Take-Out Tool, Historical Invoice Tool, Cabs, Multiple adjustments, and Balance Transfers.
Portal - Key participant in Billing Upgrade from Portal 6.7 to Portal 7.2; which included writing test plans, and test cases scenarios to test the functionality of Customer Center, Payment Tool, Suspense Management, and the Payment Center.
Mediation - Monitor company's compliance with SOX requirements, including reviewing documentation and test plans, and performing testing. Review, monitor, and participate in the resolution of new issues arising from the testing of controls and the related mediation plans. Ensure changes to business process are updated and documented in compliance to Sarbanes Oxley standards. Demonstrate leadership ability to drive compliance with the Sarbanes Oxley requirements including documentation, and testing. Worked with both XO team members and auditors with KPMG to ensure accuracy and compliance of all IT control objectives and control activities.
07/03 To 03/04 XO COMMUNICATIONS – COMSYS Plano, TX
Quality Test Engineer
Write and execute test plans, test scripts, and help develop Business Test scenarios for the Telecom Business Solution (TBS), a telecommunications provisioning application developed by Metasolv Software and repackaged and distributed by XO Communications. Performance testing by entering and executing Local Service Request (LSR) and Product Service Request (PSR) orders into TBS and provisioned them according to standard. Review requests from the field for modifications to Billing and Rating tables. Update database tables to reflect incoming requests for rate, product and availability for new and changed offerings. Query new and changed table entries and assured the quality of updates/changes prior to release into production. Report on table defects and corrections from Quality checks for products. Responsible for the development tracking using AS400, Saville-Singl’eView, Test Director, and M6.
07/02 To 12/02 ALLEGIANCE TELECOM Dallas, TX
Billing Operations Test Engineer/Production Support
Created and executed test plans for new functionality for the Billing system to include Unit, Regression, Interface, Usage, Black Box, Customer Quality Assurance, Web testing, System and UAT Testing. Worked with the Development and Billing Operations Team on Requirements and Analysis. Managed the Production Trouble Ticket and Change Request Database. Fully tested and delivered 15 successful Billing System Market Rollouts from Network Strategies into Singl.eView Billing system on time and on schedule.
09/00 To 03/02 METASOLV SOFTWARE, INC Plano, TX
Test Analyst
Design test plan (s) and develop/execute test cases for new-featured functionality for multiple releases with minimal supervision using Metasolv. Performing web testing on applications developed in Java and J2EE Actively participates in design reviews and demonstrations. Performed testing during different testing cycles, which include Regression, Integration, Black Box, usability, process flow and scalability test(s) in area (s) of responsibility. Compile defect reports to identify areas of the software where a test case failed. Document and track the pass/fail status of all test cases in area (s) of responsibility in Continuus and Test Manager. Communicate the status of the defects and test coverage to the team lead throughout a test cycle. Resolve and escalate issues in a timely manner. Follow up on issues to ensure closure. Researches to gain a working knowledge of telecommunications as it relates to area (s) of responsibility. Experienced with formal testing methodology, manual testing, and automated testing using WinRunner. API Testing. Achieved certification in Introduction to QA module. Communicate the urgency of defects found to the appropriate developers as well as being able to reproduce the defect. Proactively completed the Friday Leadership Lunch Series at Collin County Community College to increase management and leadership skills.
01/99 To 08/00 VARTEC TELECOM Lancaster, TX
QA/Provisioning Coordinator 11
Performed all appropriate system activities to include circuit configuration and design, Access Service order preparation and transmittal, DLR, and FOC review and follow through to ensure installation is complete. Established and maintained contacts for both terminal and Local Exchange Carriers. Ensured Translation Questionnaires were filled out correctly and transmitted to all Local Exchange Carriers as necessary to ensure traffic can be processed. Communicated with all levels of management while exhibiting proper written and verbal skills in varying forms of correspondence. Confirmed leased facilities have been ordered with TecNet, if required, or ensured open channel availability and assignment of CFA. User Acceptance Testing (UAT), and Black Box testing performed every quarter using Intrada Pro, BOSS and Activation Manager, and Test Director.
09/96 to 08/98 MCIWORLDCOM Dallas, TX
ILNP Lead/Provisioner/QA
Consulted with LEC's to schedule and coordinate conversions. Worked closely with the Service Organization Activations (SOA) to coordinate the creation, manual testing, and activation of accounts. Provided work direction and guidance to INP/LNP conversion team members. Provided Quality Assurance (QA), which consists of extensive database management of switches. Made recommendations to improve the efficiency of the conversion process and reduce the potential of error. Issued and reviewed LSR's requesting conversion from INP to LNP. Reviewed DLR's and FOC's to ensure installation. Provided detailed reports on TN's sent and converted in the database.
Local Service Order Consultant
Managed the installation of non-complex WCOM local services, including replacement of existing LEC services. Coordinated related implementation of toll-free services and voicemail communication services based on orders provided from the Sales Organization. Provided analysis of non-complex Sales applications, and post-sales support in the form of obtaining Customer Service records from the current provider. Provided directions, coordination and communication to customers, local phone companies (LEC's), WCOM provisioning, carriers, vendors, field technicians, and other entities in order to effect a timely and efficient installation. Ensured orders are activated in F&E to begin billing and commissioning. Acted as single-point-of-contact to resolve issues/questions from LEC's, vendors, provisioning, and field services.
METROPOLITAN FIBER SYSTEMS (MFS/WORLDCOM)
Order Control Representative
Received, logged, and tracked orders from the sales organization internally and externally. Processed the orders throughout the automated systems for
appropriate products. Monitored and provided status of orders and reported and issues to the internal customers. Interceded with LECs and customers as appropriate to resolve issues to order closure. Provided support system and report information to field organizations. Responsible for processing the Letters of Appointments of 800 Number Responsible Organizations. Processed 911 and
Directory Listing orders for customer base via manual and automated processes.
05/94 To 09/96 COUNTRYWIDE HOME LOANS Plano, TX
Workout Negotiator
Reviewed hardship letters and financial information submitted for repayment plans for VA, FHA, and Conventional loans. Responsible for all phases of collection activity throughout the delinquency until the loan was cured or was submitted for foreclosure. Knowledgeable of applicable guidelines and regulations for GNMA, FHLMC, and FNMA. AS400.
Customer Service Agent
Answered all customer inquiries, sent copies of loan documents requested by the customer, and handled routine and complex customer inquiries. High-volume phones, excellent written and verbal skills. Understanding of Escrow Administration.
Education:
1987 To 1991 TEXAS WOMAN'S UNIVERSITY DENTON, TX
1989 To 1990 EASTFIELD COMMUNITY COLLEGE DALLAS, TX
1986 To 1987 RICHLAND JUNIOR COLLEGE DALLAS, TX
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