Brent Horne

**** ***** **** ** #***

Treasure Island, Fl 33706

Phone: 727-***-****

E-mail: ac02rf@r.postjobfree.com

Objectives

I am looking to set a strong foundation to build upon for a career as an IT professional. I have a lot of personal and some professional experience in troubleshooting/repair, upgrades, OS's, builds, software, networking, and network security. I would really like to utilize these skills and I heartily feel that we would both benefit greatly from my employment.

Education

A.A.S Degree in Computer and Information Science (2001)

Major in Computer Systems Applications

Networking Skills, Qualifications, and Professional Attributes

Solid understanding of TCP/IP, general networking concepts, and common Internet protocols.

Knowledge installing and configuring routers, firewalls, and other network devices along with troubleshooting LANs\WANs

Experience installing/configuring/troubleshooting desktops, laptops, software, hardware, and peripheral devices

Knowledge in installing/configuring Linux & Windows OS's and maintaining end user desktop support with a strong focus on customer/client satisfaction

Quick study along with a strong desire to learn and apply new technologies

Solid interaction, analytical and problem solving skills

Possesses strong written and verbal communication skills

Experience

Tech Support II – Petro (2015 - 2017)

Verifone (300 N Park Pl Blvd #100 Clearwater, FL 33759

Provide broad phone & chat support for end users at petro stations nationwide using Verifone POS & credit card payment hardware\software solutions, including troubleshooting all network connectivity between devices (serial & Internet Protocol)

Provide broad phone & chat support for Verifone certified technicians on-site at petro stations nationwide needing assistance troubleshooting\installing Verifone POS & credit card payment hardware\software solutions & network connectivity

Provide remote support by connecting to sites to perform various tasks, including resetting passwords, rectifying configuration issues within software, explaining issues with daily\monthly\yearly reporting, replacing corrupt files through linux based command lines

Work closely with other vendor’s helpdesks, both fuel & IT, to resolve various issues (Exxon, Shell, Cybera)

Work closely with Tech Support III to resolve any exceptionally problematic issues arising for both end-users & on-site technicians

Command Center (Alternate, as needed 2012 - 2015)

Home Shopping Network (1 HSN Dr. St Petersburg, FL 33716)

Provide Tier 1 tech support for work-at-home and in-house customer service\sales reps (Avaya configuration, in-house software support, equipment issues, password resets, etc.)

Provide hourly reports detailing statistics regarding call center performance to be emailed to management company-wide

Review voice captioning for errors to ensure correct information is given to customers calling in to automated system (IVR)

Provide various up-to-date information to in-house and work-at-home reps via real-time updates and “blue screen”

Help ensure that the call center remains fully functional, as business needs demand

Customer Service\Sales – (2011 – 2015)

Home Shopping Network (1 HSN Dr. St Petersburg, FL 33716)

Giving exceptional customer service with the goal of providing an outstanding experience to HSN customers

Picking - Warehouse (2009 –2011)

Home Shopping Network (1 Avery Row Roanoke, VA 24012)

Picked orders to be shipped out to HSN customers (clothing, jewelry, accessories, etc)

Deliveries (2007 –2009)

Pizza Den (7326 Williamson Rd Roanoke, VA 24019)

Food prep, cooking, deliveries

MS Excel Consulting (7/07 –7/07)

Newcomb Electric (Salem, VA)

Provided more efficient workflow by streamlining MS Excel to suit business needs

Certifications

CompTIA A+

CompTIA Network+

CompTIA Security+

Microsoft Certified Technology Specialist: Windows 7, Configuring

Microsoft Certified Professional

Skills

Windows 2000/XP/Vista/7/8

Windows Server 2008

Microsoft Office 2000-2013

Microsoft Office 365

Entry level Linux –Ubuntu/openSUSE

PC Upgrade and Maintenance

Disc/System Imaging

TCP/IP (IPv4/IPv6)

Network security

Networking essentials

Routers, switches, and hubs

Firewalls

Migration

AppLocker

Domains

Subnetting

RAID

Encryption

Clic

Content Studio

Service Portal

• VLANS

• Vmware

• DNS

• VPN's

• DHCP

• Cat 5 cabling

• Wireless setup, configuring, security

• Remote connectivity & management

• Active Directory

• WAIK Win SIM, Image X, DISM

• Printers

• Netsh

• BranchCache

• Backup and Recovery

• DirectAccess

• BitLocker

• eRP

• Commander\Sapphire Site Controller

• Ruby, Ruby2, Ruby Ci POS systems

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