Michelle A. Hose

linkedin.com/in/michelleahose

**** ******** **** 410-***-****

Millers, MD 21102 ac02qp@r.postjobfree.com

PRODUCT DEVELOPMENT and TECHNOLOGY MANAGEMENT PROFESSIONAL

Product Development and Technology Management Professional with a strong technical background and extensive experience with product evaluations/procurement, contract negotiations, network transformation, design and project management required to maintain a reliable and stable network infrastructure during periods of technology evolutionary change. Proven success in managing multiple diverse responsibilities, challenges and technologies while supporting industry compliance standards. Demonstrated abilities include project management, conducting product evaluations, providing technology management support and completing complex projects on schedule and on budget.

Management of complex issues and adoption of process improvement strategies

Encouragement of positive client and vendor relations

Insuring continued quality control and providing innovative problem resolutions

Embracing adaptability and actively implementing change

Strategic network and product deployment planning

Development of project budgets while actively addressing cost control

Development of product requests and analysis of vendor proposals

SELECTED ACCOMPLISHMENTS

Project management of the deployment and implementation of Communications Assistance for Law Enforcement Agencies in Verizon to support Internet Protocol (IP).

Project management of complexes consisting of Firewalls, Routers and Controllers supporting Internet Protocol (IP).

Project management of multiple network transformation infrastructure hardware replacements and software upgrades.

Negotiated Performance Compensation Payments and refunds for non-conformances.

PROFESSIONAL EXPERIENCE

Verizon Telecom, Hunt Valley, MD

Principal Member of Technical Staff (PMTS)

Network Planning and Technology Management (2013-2015)

Provided technical support, new product evaluation, network planning and development of budgets and timelines to support multiple network and product initiatives in the Verizon Telecom/Verizon Business networks (Genband, Alcatel-Lucent, Oracle, Cisco, Juniper, Verint, SS8 and Aqsacom).

Defined implementation requirements and evaluated the impact of introducing new network elements and services such as Voice Over Internet Protocol (VoIP), Session Initiated Protocol (SIP), and Communication Assistance for Law Enforcement Agency (CALEA).

Chaired inter-departmental meetings to review the cost merits (required/desired, and cost/potential future revenue generation) for deploying new network transformation hardware and software.

Developed fiscal construction budgets for multi-year and short-term projects ranging from $5K to $268M (CS2K;100/200; 5ESS; Switches, Routers and Gateways) while monitoring monthly capital spends.

Provided project direction, technical advice, project coordination and project management for the Engineering, Operations and Sourcing organization for multiple projects.

Prepared design requirements with implementation teams. Developed High Level Design Documents, Test Requirement Documents, Network Authorization Plans, Guidelines and Business Requirements Documents.

Performed economic analysis to determine net present value and discounted payback period.

Facilitated dashboard review calls, Plan of Record/Roadmap and Engineering Change Requests.

Michelle A. Hose (ac02qp@r.postjobfree.com) Page 2 of 2

Developed evolution strategies for the Session Border Controller hardware and software infrastructure

Senior Planner/Technology Manager – (1995 – 2013)

CALEA, Switching and Routing

Developed the Verizon voice networks evolution strategy to implement new features and functionality while maintaining the reliability and stability of the network.

Developed implementation and evolution plans for the Session Border Controller, Application Layer Firewall, Edge Router and Mediation Device.

Managed the transition of multiple Verizon network elements in Arizona, California, Florida, Idaho, Indiana, Illinois, Maine, Michigan, New Hampshire, Nevada, North Carolina, Ohio, Oregon, South Carolina, Texas, Washington, West Virginia and Wisconsin to FairPoint and Frontier.

Managed the Product Selection team to secure a replacement to the Lawful Intercept platform in Verizon Telecom from Time Division Multiplex (TDM) to Internet Protocol (IP)..

Coordinated vendor compliance and certification for new platforms prior to network introduction.

Interfaced with external vendors to resolve network hardware/software non-conformance issues.

Interfaced with external vendors on Engineering Change Requests and Feature Enhancements

Defined and managed significant multi-state capital expenditures for multiple platforms and projects within deadlines.

Participated in Request for Information (RFI), Request for Proposal (RFP), Statement of Work (SOW), Network Disclosures, Vendor selection, testing and deployment of Next Generation Network Elements.

Performed Customized Quality Evaluation, Quality Audits and field visits.

ADDITIONAL RELEVANT EXPERIENCE

Bell Atlantic

Senior Engineer

Network Engineering and Vendor Manager

Managed the selection, funding, implementation and technical support of Alcatel-Lucent 5ESS, Genband CS2K, 100/200 and Siemens EWSD Systems. Coordinated with NEBS, OSMINE, ISO9001 and TL9000 compliance. Vendor managed installations. Represented Bell Atlantic concerns at national technology forums.

EDUCATION

ESSEX COMMUNITY COLLEGE, Essex, MD

Concentration: Data Processing

VERIZON

Over 50 Bell System/AT&T/Nortel/GENBAND/Verizon telecommunications courses from data and circuit switch technology to ATM, IP, and fiber.

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