Customer Service Insurance

Sean Poueymirou

****.**********@*****.***, 973-***-****

*** **** ****** **. *** 4212 Nutley, NJ 07110

OBJECTIVE

Experienced and highly attentive KYC/AML analyst looking to relocate to Boston for a new opportunity at a leading financial services firm. Track record of consistently exceeding expectations and offering key strengths in the areas of operational support, client onboarding, and compliance. Team player with an innate ability to form strong relationships with professionals in various departments.

EDUCATION

Boston College, Morrissey College of Arts and Sciences; Chestnut Hill, MA May 2016 Bachelor of Arts in Mathematics

WORK EXPERIENCE

Morgan Stanley; New York, NY June 2016 – Present

KYC/AML Analyst 2, Legal Entities Group, Shared Data & Banking Ops

• Ensure compliance with USA Patriot Act and SEC/FINRA regulations for all institutional clients of Morgan Stanley

• Review and analyze hundreds of documents each week for client onboarding and operations in compliance with US Customer Identification Program (CIP) and Know Your Customer (KYC) Rules & Regulations

• Identify accurate risk rating for individual/non-individual accounts to highlight high risk jurisdictions, cash intensive/high risk businesses, and Politically Exposed Persons (PEPs)

• Complete KYC profiles for collective investment schemes, trusts, personal holding companies, LLC’s, partnerships, real estate funds, and financial institutions

• Create and analyze daily and weekly reports capturing the population of outstanding requirements for high risk entities and escalate to AML compliance

• Liaise with several business units across Morgan Stanley’s Institutional Securities Group to onboard prospective clients and refresh requirements for existing clients XPO Logistics; New York, NY December 2015 – January 2016 Customer Service and Administrative Support Intern

• Processed over 400 Certificates of Insurance for customers receiving deliveries to residential buildings throughout New York City

• Managed a customer service e-mail inbox by communicating with and addressing questions from customers

• Collaborated with the company’s billing and legal departments, as well as their insurance partner, to process and complete higher insurance requests

Morgan Stanley; New York, NY June 2015 – August 2015 Intern/Analyst, Legal Entities Group, Shared Data & Banking Ops

• Supported the Qualified Institutional Buyer ("QIB") FINRA compliance process by reviewing QIB certificates and reducing the backlog by 50%

• Supported the reorganization of the Legal Entities Group’s MS SharePoint site by archiving files and developing a more user-friendly interface for the New York, London, Hong Kong, and Tokyo teams

• Assisted with the regulatory mailings process, focusing on returned mailings Morgan Stanley; New York, NY June 2014 – August 2014 Intern/Analyst, Legal Entities Group, Enterprise Data and Services

• Supported the development of Failure Modes and Effects Analysis (FMEA) to assess the risk of Know Your Customer (KYC) and Anti Money Laundering (AML) processes

• Reviewed process maps in Microsoft Visio and assessed process steps in an Excel FMEA model for all global regulatory programs

• Supported the re-prioritization of the small enhancements portfolio

• Developed a wiki using MS SharePoint, collecting and centralizing key regulatory process details and FAQs SKILLS

• PC and Mac; Microsoft Word, PowerPoint, Excel, SharePoint, Visio; Python; Java

Contact this candidate