Customer Service Representative

Kevin W. Baker

*** * **** **** ********* OK ***** 918-***-**** ****************@*****.***

•Interested in a position that will allow me the ability to excel with my technical and customer support skills

BACHELOR OF ARTS SPRING 1981 OKLAHOMA STATE UNIVERSITY

•Major: Radio-TV-Film Production/Performance

DIPLOMA COMPUTER PROGRAMMING FALL 1989 BRYAN INSTITUTE

•Major: Computer Programming

CUSTOMER SERVICE REPRESENTATIVE CAPITAL ONE AUTO FINANCE OCT 2015 MAY 2017

•Assisted Capital One Customers with a variety of Loan Servicing Needs.

CUSTOMER SERVICE REPRESENTATIVE AMERICAN STAFF CORP NOV 2014 OCT 2015

•As Contractor, assisted Capital One Customers with a variety of Loan Servicing Needs.

COMPUTER OPERATOR/TECHNICAL SUPPORT HEWLETT PACKARD FEB 2012 NOV 2013

•Feb 2012 Nov 2012 Provided technical support for client company Bristol Myers Squibb.

•Nov 2012 Nov 2013 Computer Operator with the TPF Service Group.

COMPUTER OPERATOR/TECHNICAL SUPPORT BC FORWARD AUG 2011 JAN 2012

•As Contractor for Hewlett Packard, Provided technical support for client company NYC School System.

CUSTOMER SERVICE REPRESENTATIVE TCIM MAY 2011 JUNE 2011

•Assist customers with a variety of technical, programming and billing issues.

CUSTOMER SERVICE REPRESENTATIVE DISH NETWORK FEB 2008 JULY 2009

•Assist customers with a variety of technical, programming and billing issues.

CUSTOMER SERVICE REPRESENTATIVE ALORICA DEC 2007 FEB 2008

•Assist customers with a variety of technical, programming and billing issues.

CUSTOMER SERVICE REPRESENTATIVE DIRECT TV AUG 2004 DEC 2007

•Assist customers with a variety of technical, programming and billing issues.

CUSTOMER SERVICE REPRESENTATIVE WEST CORPORATION FEB 2002 NOV 2003

•Assist customers with a variety of technical, programming and billing issues.

DOCUMENTATION SPECIALIST STAF*TEK 2000-2001

•Temporary position with Client company Helmerich & Payne.Responsible for interpreting business logic of client company’s CYBORG System.

•Documenting and Flowcharting this information for a redesign of the System.

SENIOR APPLICATION AS400 PROGRAMMER MID-CONTINENT GROUP 1994--1999

•Responsible for all facets of design and integration of Forms Automation.

•Create RPG Programs for Interactive Claim Status Maintenance.

•Implemented Y2K Compliance on multiple systems.

SYSTEM 36 RPG PROGRAMMER WORKS, LENTZ AND POTTORF 1990--1994

•Created and Implemented various RPG programs for collection and billing.

•Responsible for inter-office PC User Support.

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•SKILLS

•Professional programming in RPG III and Dbase III+

•Professional Troubleshooting of Microsoft Office Applications

•Training in Assembler and C Programming

•Experience in COBOL and Basic

•Knowledge of Windows Operating Systems, Basic Networking and Internet Usage

•Experience with various application software (word processing, spreadsheets, ect.)

•Competent in cabling and setup of most audio-visual equipment

•Familiar with logical troubleshooting techniques

•Patient and confident in ability to educate others

Thank you for your consideration

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