Quality Manager

Summary

Quality Assurance Leader adept at building high performance teams to hit quality targets

ASQ Certified Manager of Quality, TQM, Lean, Six Sigma, SPC, ISO 9000, QS 9000

Well rounded experience in quality assurance that includes quality training, inspection, material testing, auditing, poke yoke, and standard operating procedure development. Quality management experience includes material testing laboratory experience supplying the automotive industry.

Industries-Caskets, Window Treatments-Textiles, Carbon Products, Furniture

Hillenbrand Inc-Batesville Casket Company March 2007 to Present

The leading North American casket manufacturer

Quality Manager

Continue to achieve both incremental and step level improvements in quality disappointments by supporting the development of "deep dive" teams which use the Toyota A3 Problem Solving method to identify and address systemic issues within manufacturing process

Quality System management including process manuals, job instructions, and auditing

Champion of Layered Process Audits that include Safety,5S, Lean, and associate engagement

Contact disappointed customers (understand issues and root cause analysis)

Failure Mode and Effects Analysis and Control Plans

Prepare and deploy weekly and monthly status of quality objectives to senior management

Project management including product moves and capital expenditures

Refine and maintain systems for plant communications of quality performance

Created and implemented numerous process and engineering changes

Statistical Process Control analysis and implementation

Member of the Lean Team

Began as Senior Quality Engineer

SPRINGS WINDOW FASHIONS 2000 to March 2007

Manufacturer of assemble to order window treatments for major retail accounts and private dealer-decorators

Senior Quality Engineer 2004 to March 2007

Quality leadership responsibility for the company's largest manufacturing facility- 2,200 associates- with two Quality engineers and twenty Quality associates-Reynosa Mexico site

Developed, implemented, and monitored the Quality Plan for the facility

Continued identification and implementation of targeted Quality training resulting from interactions with Customers, Customer Service, and Engineering-resulting in satisfied customers

Facilitated numerous teams including 42% capacity ramp up team and color standard development team

Developed the Springs' approach to Teaming in their Mexico plant operations

Reduced turnover by redesigning On the Job Training to make it more consistent and effective and engaging Associates

Championed the continued implementation of Quality at the Source- a Total Quality Management approach to provide consistent quality product through a network of trainers using process manuals and certification

Created Individual Development Plans for Quality Associates highlighting a career path for each person

Quality Engineer 2000 to 2004

Quality leadership responsibility for 500 plant associates including eight direct report Quality associates- covering all areas of the Montgomery PA facility.

Quality Action Team to drive to root cause of customer rejections which included returned product and failure mode analysis-resulting in customer satisfaction

Directed the development of work instructions and process manuals for the major product lines at the facility

Agent of change from product inspections to process auditing

CONESTOGA WOOD SPECIALTIES, INC 1998 to 2000

A manufacturer of wood drawer fronts and doors serving the furniture, kitchen & bathroom industries

Quality Manager

Provided indirect leadership and supervision for the 120 plant employees and direct supervision of two inspectors at the Kreamer PA site

Created working standards and a process to periodically review the standards

Implemented statistical process control in the facility

Developed and conducted internal process audits

ANTHRACITE INDUSTRIES, INC. 1990 to 1998

A Tier-Two supplier of carbon products for the iron, steel, railroad, and automotive industries

Quality Laboratory Manager

ISO/QS 9000 Quality system development and implementation for the Sunbury PA site

Developed and implemented a computer databases that tracked and charted raw material shipments and analyses

Created and launched a database repository to hold all product specifications and test results

Moved the laboratory into a real time facility being able to provide quick, timely, and accurate information to production

Education

Susquehanna University - Selinsgrove, PA

Bachelor of Arts in Biology Graduated 1987

Pennsylvania Teacher Certificate in Biology

Training

Lean Manufacturing Training

Certified Six Sigma Green Belt

ASQ Certified Manager of Quality / Organizational Excellence

ASQ Certified Quality Improvement Associate

ASQ Quality Technician Certification

SWF Certified Team Member

SWF Certified Team Leader

SWF Certified Team Facilitator

SWF Quality Action Teams and Managing Process Improvements

ISO 9000 RAB Certified Quality Systems Auditor (expired)

QS 9000 Internal Auditor

Computer Skills

Microsoft – Word, Excel, PowerPoint, Outlook, Access, Visio

Lotus – Notes, Approach, 123, WordPro, Freelance Graphics

Minitab

AutoCad

Frontier

J. D. Edwards

Personal

Married. Interests-computers, family activities

References Furnished Upon Request

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