Information Technology Customer Service

Umar Farooq Mehmood

(C) +1-240-***-**** (E) ****-*******@****.**.**

Summary

Experienced Assistant Manager Data Center with a demonstrated history of working in the information technology and services industry. Skilled in Dynamic Host Configuration Protocol (DHCP), Open Shortest Path First (OSPF), Virtual Router Redundancy Protocol (VRRP), and IPSec. Specialist in Cisco Environment in Data Center, LAN / WAN and Security. Designed and Implemented Cisco Nexus Platform. Expert in Data Center Technologies such as vPC, VDC, STP, MPLS, BGP, VPLS, AS Number Experienced in Cisco Catalyst 6500 Platform and its Service Modules. Implemented Firewall Security in compliance with Cisco ASA and FWSM. Experienced in CUCM and WLAN Controller deployment and troubleshooting. Strong community and social services professional. Areas of Expertise

Data Center

Network Management

Network Design

Network Implementation

Network Support

IP Telephony (CUCM,PRI)

Wireless (WLC)

Security

Hyper-v

Microsoft Products (TMG,

Exchange2010, Server2008 etc)

Project Management

Business Analysis

Routing Protocols RIP, EIGRP, OSPF,

BGP

VLAN: STP, RSTP, Ether channel,

VTP, HSRP, VRRP, GLBP

VPN: GRE, IPsec, DMVPN, SSL,

MPLSTCP/IP, DNS, DHCPCISCO

ACS ServerPIX

Switches: Cisco Nexus 7k, 5k, 2k, 6509,

3560, 3750, 2960, 2950

Router: Cisco ASR XR9000,1002,7200,

3845, 2800, 2600

Firewalls: ASA 5585, FWSM, PIX 525

IPT / VoIP: CUCM 8.0, 8.5 Wireless

System: WLC 5508 Software

Tools: PRTG, Manage Engine Net-

flow, Cat Tools, Orion Management,

Cisco Network Analyst, Kiwi Syslog

Chassis & Servers: IBM & HP Chassis

with Blade Servers, Dell PowerEdge

6650, 2850, 2800, 2900 Virtualization:

Microsoft Hyper-V, VMware

Storage: SAN IBM V7000

Accomplishments

Boosted customer service ratings by 70% by developing new processes and improving work flow.

Managed and supported hardware and software operations at one on-site and one remote site Data Centers, including more than 100 of physical and virtual servers providing 24/7 service to 1000 employees, public and private customers.

Management experience of operating systems Linux and Windows servers like Web, proxy and DNS. Installation and Administration of Domain Controllers, DNS, Proxy, NMS, SUS, Antivirus Servers. With Central management, firewalls.

Design and implementation phases. Provide SME knowledge for hardware and network project. Determine user requirements and design specifications for computer networks. Plan and implement network upgrades. ; Adjust network sizes to meet volume or capacity demands. ; Communicate with customers, sales staff, or marketing staff to determine customer needs. Work Experience

Jan, 2014 to April, 2017 Programme Officer --- DataCenter

Installation and configuration of network equipment in the Data Center Access switches Installation and configuration Allocation of internet bandwidth to the clients and troubleshoot their network related problems Network Monitoring and responsible to keep the network running IP telephony Installation, configuration and troubleshooting Access Points Installation, configuration and troubleshooting Video conferencing solution Installation and configuration.

Working as NOC Engineer in a local ISP to provide Internet services to our clients and also provide Hosting services in our Data Centre.

Hands-on experience to configure and troubleshoot CISCO routers 3900, 2900, 1900:Switches 2960, 3560, Nexus 7000 series and Nexus 5000 series, ASR 1000 series and Cisco 5500 Wireless controller.

Monitoring and troubleshooting of major carrier network faults and customer faults.

Raising tickets to national ISP for technical queries and QoS.

Opening a Trouble Ticket for any faults reported and follow up to escalation.

Accurate & timely creation, updating and completion of all Trouble Tickets.

Producing network incident/Alarm monitoring and periodic reports.

Monitoring of core network of ISP through PRTG and Responsible for L1, L2 activities.

Active monitoring of all servers in Data Centre and Monitor all DC resources (power, cooling and space).

Mar, 2012 to Dec, 2013 Team Lead Technical Support

Installing and configuring computer hardware, operating systems, applications and network devices (CISCO routers and Switches).

Monitoring and troubleshooting computer systems, Local Area Networks (LAN), Wide Area Networks (WAN) and Wireless Networks.

Talking staff/clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues.

Replacing and configuring new devices as required in network.

Providing support, including procedural documentation and relevant reports.

Setting up new users' accounts and profiles and dealing with password issues.

Rapidly establishing a good working relationship with customers and other professionals. Education

2011 Bachelor of Science in Electrical (Telecommunication) Engineering COMSATS Institute of Information Technology

Certifications/ Trainings

CCIE (CISCO Certified Internetwork Expert) trained by CISCO Gold Partner

CCNP(CISCO Certified Network Professional) Certified

CCNA(CISCO Certified Network Administrator) Certified

CCSP(CISCO Certified Security Professional) trained by CISCO Gold Partner

RHCSA (Red Hat Certified System Administrator) trained by CISCO Gold Partner References

References Available on request

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