Customer Service Representative

REBECCA LU

714-***-**** Brea, CA *****. ac02ot@r.postjobfree.com

OBJECTIVES: Customer Service Representative

Qualifications Summary: Self-motivated enthusiastic professional experience working in fast pace environment of healthcare industry. Providing superior support, organizational, technical and interpersonal skill, 10 years customer service experience. Capabilities include:

• Fluent in Cantonese and Mandarin . Knowledge of Medical Terminology

• MS Office Suite . Detail Oriented

Professional Experience

Macy's, Irvine, CA

Customer Service Associate (seasonal) 2015-2016

• Assisted customers with questions and inquiries about merchandise

• Communicated in person and over the phone assisted order with customers

• Maintained a clean and orderly store floor

Liberty Dental Plan Corp, Irvine, CA 2014-2015

Customer Service Representative

• Handled inbound and outbound calls in a fast pace call center environment

• Coordinated customers and providers with their insurance benefits/claims

• Processed referrals to members for specialties treatments, answer 70-80 calls per day

• Performed data entry measures to update patient profiles and company system Umeken USA, Cerritos, CA 2012-2014

Customer Service Representative

• Handled inbound and outbound calls telemarketing sale health supplements

• Enters quotes on products pricing availability and follow up shipments

• Processed customer orders from phone, fax, and internet Stater Brothers Pharmacy, Fullerton, CA 2009-2012

Customer Service Representative

• Processed phone orders assisted customer and coordinated providers/staffs over the phone

• Stocked inventory and dispensed medications according to physician's prescriptions

• Typed prescription labels and applied to third party insurance U.S. Naval Hospital Camp Pendleton, CA 2006-2008

Customer Service Representative

• Handled inbound and outbound calls in a fast pace call center pharmacy environment

• Stocked inventory and dispensed medications according to physician's prescriptions

• Typed prescription labels and prepackaged medications

• Performed data entry measures to update patient profiles and company system EDUCATION AND LICENSES

North-West College, Pasadena, CA . State of California Pharmacy Technician License 60370 North Orange County Community College, Anaheim, CA . Certificate Medical Terminology