Medical Assistant Service Representative

LATONIA JACKSON

Belleville, IL *****

****************@*****.*** - 901-***-****

Obtain a position where my understanding of advanced medical processes excellent skills will help the operations of the healthcare facility

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Supervisor I

ST.Clair Associated Vocational Enterprises Inc - Belleville, IL - October 2016 to Present Teacher the disable and keep them clean,feed them,monitor them on the van ride,tide down wheel chairs on the van for safety,feed and change

Customer Call Center Service Representative

Betty Jean Kerr People's Health Centers - St. Louis, MO - May 2014 to October 2016 Schedule inbound calls and Cancel appointments for over 20 doctors via Next-gen also make appointments for IHN for BJC schedule transportation for gateway patients and help patients fill out for gateway insurance, order interpreters for the Deaf and language patients Front Office Receptionist

Nemarc inc - Memphis, TN - October 2012 to July 2013 inbounds calls,helping customers fix computers dealing with the lottery Cashier

Memphis Goodwill - Memphis, TN - April 2011 to May 2012 Keeping a cheerful approach and attitude towards all the customers. 2. Receiving checks, major credit cards, any vouchers, also debit cards, and discount coupons. 3. Quick at processing these cards and very quick to accommodate the customers needs. 4. Quickly have the ability to calculate all customers' purchases accurately. 5. Issue receipts or any refunds with precision.

6. A void any discrepancies of cash transactions on any given day. 7. Quickly process the customer through the register, not to fall behind and cause a huge line. 8. Keep updated on the changing prices if at all possible, to speed up the checkout process. 9. Help a customer with their complaints or locating items in the store. 10. Process checks for any customer who still uses them. 11. Accurately weigh any items that need this for cash register itemizing. 12. KEEP SMILING at all times no matter how you feel. Medical Assistant

Memphis Children Clinic - Memphis, TN - October 2009 to November 2010 Serve as a key member of interdisciplinary healthcare team for a busy Children clinic practice. Assist MDs as well as PA and RN team in ensuring optimal patient care and smooth daily functioning of office. Key Results:

• Consistently praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, patient processing, billing and bookkeeping) that allowed doctors and nursing staff to focus on the health concerns of their patients.

• Demonstrated proficiency in taking patient medical histories and vital signs.

• Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.

• Helped implement practice's quality assurance and control program. Improved patient care/satisfaction.

• Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients and their parents at ease. HHS-Housekeeping

Inbound - Atlanta, GA - June 2008 to June 2009

Detailing the doctor's suite's by cleaning, moping and wiping down the areas and wiping down after the patient leave and pulling trash.

Housekeeper

Georgia Tech - Atlanta, GA - May 2007 to August 2007 cleaning the dorms at the college...

Assistant Manager

Mapco Express - Memphis, TN - April 2004 to April 2007

- My duties were stocking the shelves, counting the cash drawers, scheduling the workers shifts, ordering food, cleaning the store, also opening and closing of the store. I assist customers with any general needs and help the vendors with check-ins.

Assistant Manger-I

Americash - Memphis, TN - July 2003 to April 2004

assisted the customers with loans. I made bank deposits daily. I would open the store and also help with the closing of the store when needed. I filed papers, answered the phones and count the cash drawers. Medical Records Clerk

Correctional Medical Services - Memphis, TN - February 2001 to December 2002 Typing, filing correspondence, answering multiple phone lines corresponded with other correctional facilities. Customer Services Representative

MCI - Memphis, TN - July 1996 to June 2000

EDUCATION

Medical Assistant

concorde college career - Memphis, TN

2006 to 2007

Diploma

East Saint Louis Senior High School - East Saint Louis, IL 1984

SKILLS

Next gen (10+ years)

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