Customer Service Sales

Farren R. Howard

**** ***** **** **

Lithonia, Georgia 30038

Cellular Phone 706-***-**** ********@*****.***

OBJECTIVE

Seeking a position using extensive knowledge and successful experience within customer service

PROFESSIONAL PROFILE

Dedicated rising professional with business background, as well as significant customer service experience. Enthusiastic self-starter, detail oriented, eager to meet challenges and quickly assimilate concepts. Result driven achiever and effective team player with strong organizational skills and time management. Possess 14 years of customer service experience, to include: retail, money management, and assisting with many computer based programs.

PROFESSIONAL EXPERIENCE

Catherine’s Decatur, GA 2013-2015

Part-Time Sales Manager

●Opening and Closing procedure (counting registers, bank deposits, and promotional changes)

●Training associates to deliver a high standard of customer service

●Responsible for sale goals being met on a daily basis which includes WTD, MTD, and LY sales

●Develop new ideas to increase procedural and/or operational efficiencies for improvement

●Assist with preparing and completing floor set plans

●Responsible for leading team with credit card goals

●Demonstrate to team the importance of Selling with Excellence

New York & Company Lithonia, GA 2010-2013

Management Sales Associate

●Opening and Closing procedure (counting registers, bank deposits, and promotional changes)

●Encouraging team to have a customer’s first attitude while maintaining company’s standards

●Maintaining a productive and professional atmosphere

●Encourage and coach team to inform customer’s about credit card benefits

●Responsible for sale goals being met, receiving freight, conference calls, training associates

●Perform individual and group interviews with applicants

Sentinel Offenders Service Augusta, GA 2009-2010

Probation Officer

●Monitor, interview and advise clients serving probationary sentence

●Provide professional and courteous service to all probationers that are completing

Court ordered requirements

●Provide payment schedule that provides the probationer the best opportunity to successfully complete his/her sentence.

Gap Inc. Augusta, GA 2005-2009

Sales Associate

●Responsible for meeting weekly goals

●Building customer relationships

●Performed responsibilities as a cashier

MEMBERSHIPS / AFFILIATIONS

Vice President of the Henry L. Howard Non-Profit Organization

Hosea Feed the Hungry

Rosa T. Beard Debutante’s Club

Women’s Leadership Association

EDUCATION

Gupton Jones College of Funeral Service

Associate of Mortuary Science Degree, August 2011

Concentration-Funeral Service

Albany State University

Bachelor’s of Science Degree, May 2009

Concentration-Business Management

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