Microsoft Office Customer Service

James Hilbert, Jr.

*** *. *******

Seguin, Texas 78155

210-***-****

*************@*****.***

Career Objective: I am seeking a position to utilize my detail-oriented mathematical education, analytical skills, problem solving abilities, administration and training expertise. Education: B.A. in Chemistry, Texas Lutheran University, Magna Cum Laude PhD Chemistry coursework, University of Texas at Austin Related Skills: Rebar quantity take-off and cost estimation Proprietary Estimation software: Shear

Bluebeam

Microsoft Office (Excel, PowerPoint, Word, Access) Strong math background including: Linear algebra, Calculus II, Differential Equations Blackbaud: Raiser’s Edge

Experience:

2001 – 2017: Radio Shack, San Antonio, San Marcos and Seguin, TX Million dollar/state leading store at peak

Sales/Customer Service

- Periodic Store Management,

- Train New Hires,

- Technical Support (specializing in technical problem solving and troubleshooting) 2000 - 2001: Structural Metals, Inc., (currently, Commercial Metals Corporation) Seguin, TX Global steel manufacturer, fabricator and distributor, 2.8 million tons/yr., 800 employees Nighttime Computer Operations for IT Department / 24/7 Help Desk for Microsoft Office 1999 - 2000: Lifegate Christian School, Seguin, TX Instructor, high school chemistry

1997 - 1998: Trinity Episcopal School for Ministry, Ambridge, Pennsylvania Database Manager/Administration and development of college operation Lead in database conversion, installation and maintenance operation

- Carried out installation, conversion, and maintenance of development database of 14,000 units in about 25 tables.

- Used Microsoft Access to manipulate, edit and convert data for development and registrar's office.

- Helped maintain Novell 4.11 LAN with Microsoft Windows 95 workstations.

- Assisted in development of Registrar's database using Microsoft Access.

- Maintained student and donor records,

1990 - 1996: Seguin Independent School District, Seguin, TX 7,000+ student enrollment

M.I.S. Tech Support (one of four)

- Query data from district database.

- Provide statistical analysis of data.

- Maintained, as a primary responsibility, connections for PC's to an IBM AS/400.

- Installed, maintained and supported PC's and PC network hardware and software for district administration and classrooms.

- Helped implement software for State test score analysis.

- Provided help desk support for WordPerfect and Lotus 1-2-3.

- Downloaded, queried, and transferred database information from a CIMS database on the AS/400 for other applications and ad hoc data analysis.

- Helped implement gradebook software for school district.

- Working with District Committee, helped set district attendance zones using Ecotran mapping software.

- District-wide troubleshooting and problem solving 1988 - 1989: University of Texas at Austin - Chemistry Department Teaching Assistant

- Assisted in laser lab setup.

- Provided supplementary instruction, both individual and lecture, for an undergraduate chemistry class.

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