Network and Systems Administrator

SUMMARY

UNIX/Linux Systems Administrator with extensive experience installing, maintaining, upgrading, and providing user support for small to large implementations. Proficient in a wide assortment of systems technologies including Solaris 2.1 – 11, HP-UX, Linux, NFS, DNS, DHCP, TCP/IP, Samba, SSH, Shell scripting, Windows 7 – 10, Wireless networking and more. Personal growth continues through current college coursework and the achievement of technical certifications

Systems administration skills include:

Windows Installations

Upgrades / Patches

Hardware Repair/Upgrade

VMware, VirtualBox

UNIX/Linux Installations

Bash/KSH Shell Scripting

Microsoft Project

Security Configuration

Solaris Administration

Cisco IOS

TCP/IP, UDP, Routing

802.11 Planning/ Implementation

CERTIFICATIONS

Hillsborough Community College, Tampa FL – May 2017 – Network Support Technician Certificate

Microsoft Technology Associate: Networking Fundamentals (Certification number: F512-3483)

Microsoft Technology Associate: Security Fundamentals (Certification number: F512-3482)

Microsoft Technology Associate: Windows® Operating System Fundamentals (Certification number: F462-1869)

PROFESSIONAL EXPERIENCE

Customer Service Associate - Lowe’s, Brandon FL - April 2015 to Present

Provide excellent customer service for customers providing solutions for home improvement needs.

Maintain a well-stocked department, making sure display and pricing are correct and easy to find.

Customer Service Associate Fine Jewelry - Macy’s, Brandon FL –April 2011 to September 2014

Through the knowledge of jewelry, helped customers in choosing pieces to match their taste and budget.

Educated customers on the value of Macy’s credit options and assist in opening new accounts.

Serviced jewelry and watches for customers in a timely manner.

Senior UNIX Systems Administrator - Verizon Global Networks Inc., Reston VA –May 1999 to November 2008

Wrote tested and deployed hundreds of shell scripts for administration, testing, and monitoring across varied systems.

Managed availability and redundancy of UNIX production servers meeting 99.999% uptime requirement.

Proficient in the administration of DNS, DHCP, NFS, LVM, SSH, Sendmail, Networking, and Backups.

Managed small team of administrators to provide 24/7 coverage, as well as preform maintenance windows.

Interfaced directly with vendors for purchasing and support needs.

Managed all customer facing UNIX servers with no security breaches or Denial of service incidents.

Network Systems Engineer - CACI / Government Systems Inc., Chantilly VA –February 1996 to May 1999

Responsible for installing and administering all systems for Defense Message System (DMS) Technical Support Desk.

Managed move of web server and network connection between locations with no interruption of service.

Wrote and tested UNIX shell script to monitor critical files on HP-UX machines, for integrity verification.

Modified Management Workstation (MWS) scripts to allow use of new and old version of software in parallel.

Provided both hardware and operating system support for internal, external, and customer questions.

Technical Support Specialist - Lexia Systems Inc., Reston VA -- Technical Support Specialist - May 1994 to February 1996

Provided telephone support for customers on office automation software, networking, and UNIX.

Provided customer migration services to allow customers to upgrade with a minimum of downtime.

Setup an external UNIX Sendmail service internally, then made this available as a purchasable service for customers.

Taught technical classes for customer administrators on desktop and network interfaces.

Provided performance analysis and recommended changes for system and network performance to customers.

EDUCATION

Hillsborough Community College, Tampa FL – August 2015 - UNIX/Linux Administration - GPA 4.0

Bluefield State College, Bluefield WV – August 1984 to June 1986 - Computer Science

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