Customer Service

Lauren Gonzales

** **** ****** ***.***,

New York, NY 10005

********@*****.*** • 941-***-****

Qualifications Profile

Highly organized and detailed-oriented self-sufficient event planner that is skilled at driving strong client relationships using outstanding people skills, and clear and concise communication. Brings an excellent work ethic to all situations, resulting in hard work and exceeding expectations. Proactive in approach to event planning such as food and beverage preparation, space and decoration planning, detailed time-lines, and serving customers with high levels of engagement, and personable attention.

Attends to details and executes in a timely and excellent manner, due to successful prioritization strategies and attention to deadlines.

Demonstrates a variety of customer service skills in fostering client loyalty.

Possesses a creative mindset and orientation towards space, decorations, logistics, refreshments and themes.

Professional Experience

BELLA SPOSA EVENTS: Orlando, Florida

Events Intern/Assistant, 5/2016 – 5/2017

Assists in coordinating weddings using a variety of organization, communication, planning, and detail skills.

Interviews the brides, using outstanding listening, planning, and communication skills, and develops plans and timing details for the wedding day.

Contributes to the decoration of the space by doing whatever is necessary and by solving problems as they materialize.

Collaborates with vendors to bring the plans together with attention to detail and timing; serves as liaison between vendors and wedding clients.

Orchestrates the wedding ceremonies and coordinates exits and entrances of the wedding party.

BONEFISH GRILL: Orlando, Florida

Bartender, 4/2015 – 5/2017

Recognized as a talented bartender who fosters loyal bar guests, and who exceeds expectations on a daily basis.

Manages, tracks, and orders inventory to keep the bar stocked with popular brands and menu items.

Quick and detail oriented, remaining customer oriented at all times, to provide high quality and engaging service.

Server/Headwaiter, 5/2014 – 4/2017

Quick study in memorizing the menu and providing all of the details to customers in response to their questions. Accurate order taking and easy back and forth exchanges regarding menu recommendations. Considered team player and desirable co-worker in fast- paced environment.

Exceeded guest expectations in providing accurate, friendly, responsive and timely service.

Hostess, 7/13 – 5/14

Consistently welcomed all guests with a smile and kind word upon arrival. Stayed calm and focused during periods of high volume bookings and demanding guests.

CHURCH STREET ENTERTAINMENT, Orlando, Florida

Bartender, 4/15 – 7/15

Managed inventory, pricing, and mechanics of drinks. Consistently organized, cleaned, and maintained appearance of the bar. Engaged with customers, cultivated enduring relationships, and repeat customers.

CHARMING CHARLIE: Orlando, Florida

Sales Associate/Cashier, 6/13 – 8/13

Served as a fashion pacesetter when assisting customers, displaying merchandise, and providing outstanding customer service.

FOREVER 21: Sarasota, Florida

Sales Associate/Cashier, 5/12 – 8/12

Assisted customers with merchandise, selling, and providing customer service.

Educational Background

Bachelor in Science (BS) in Event Management

University of Central Florida, Orlando, Florida

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