Steven

Parman

Support Tech

Steven Parman

*** *. ****** **. *** 727

Euless, TX 76039

817-***-****

ac02jp@r.postjobfree.com

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Skills

●Extensive helpdesk support via phone, email and face to face interaction.

●Windows Server Administration (2003, 2008 and 2012).

Password resets

Permissions issues

Creating users

Adding roles

Configuring network

Unlocking users

Website issues

Ftp support

Software Raid

Etc

SSL

● 9 years experience working directly with hardware, both personal and enterprise.

Extensive use of dell servers.

Supermicro

This includes building a variety of servers as well as racking on shelves and cabinets.

Tipping Cat-5E and Cat-6

●RAID

Familiar with most Dell RAID controls and several LSI controllers.

Chipset RAID and software RAID on Linux and Windows

● Linux Server Administration(Redhat, CentOs, Debian, Ubuntu, etc)

Many of the issues listed under Windows server have been handled in Linux.

● Microsoft Office, ESXI, Apache, IIS, CPanel, ISPcp, EasySCP

●Remote administration tools(RDP, DRAC, ILO, SSH, IPMI)

●Basic networking and troubleshooting

●Limited virtualization with KVM, ONAPP

●Ubersmith and a variety of forgotten ticket systems

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Experience

Corespace / Data Center Ops and Support Tech

January 1/2012 - PRESENT, Dallas, TX

I’ve deployed and maintained a number of cloud servers and assisted with the cloud infrastructure. During slow period if documents frequent support issues and helped train the support staff. I also perform a number of task listed in my previous position at Constellate and CIHost.Maintained excellent phone stats, high fix rates and great rapport with the customers.

Constellate / Helpdesk and Data Center Ops

March 1/2010 - January 1/ 2012, Dallas, Tx

At Constellate I worked in a large data center hosting thousands of servers. I frequently had to prioritize, multi-task, and apply a precision to the detailed work listed under skills. We deployed and maintained large-scale environments involving hardware/software prep, racking, cabling, coordinating solutions and migrations with clients and other departments. I’ve removed existing hardware and network environments according to compliance standards. Constellate involved working with many enterprise grade technologies utilizing the skills listed above.

CIHost / Noc Tech

March 1/2008 - March 1/ 2010, Bedford, Tx

CIHost was a data center hosting about 5000 servers in Bedford TX. Initially this was a hardware assembly and software installation position( entry level ). However, it evolved into a skills in all areas with added phone and email support involving shared hosting for Window and Linux web, email server and dedicated servers. I assisted with migrating the entire data center from Bedford to Dallas including customer Co-Location hardware. This involved detailed documentation of all available information related to each client. During this time we responded to thousands of support requests via tickets and phone calls from clients. This involved analyzing and resolving many issues related to email and websites in both Windows and Linux environments.I was on second shift which also performed installation, deployment and maintenance on client servers.

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References

Ryan Coplen 940-***-**** – Senior Linux Administrator,CIHost

Jake Bennett 817-***-**** – Level III Unix Administrator, Corespace

Mark Ridlen 682-***-**** – Data Center Ops Tech II, Constellate

William Davenport 214-***-**** – Account Manager, Cisco Systems

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