Information Technology Customer Service

Daniel M. Jones

***********@*****.***

404-***-**** – Home 404-***-**** – Mobile

*** *** ***** ******* ******, GA 30096

Objective

I am seeking an entry level position within the field of Computer Science and Information Technology

Education

Colorado Technical University Master in Computer Engineering 2016

Anticipated Graduation Date 2018

DeVry University BS in Electronic Engineering Technology 1999 – 2004

Licenses:

NICET Associate Engineering Technologist – Active

Technologist ID: 1781

Expiration Date 11/01/2018

Experience

Express Employment

IT Contractor - City of Johns Creek 2017 – 2017

Duties and Responsibilities:

Secure erasure of City Hall and Police Department computer

Deployment of new computers

Domain joining of deployed computers

Inventory spreadsheet creation

Hardware replacement for existing computers

Legoland Discovery Center

Facilities Technician 2017 – Present

Duties and Responsibilities

Opening and Closing of facility

Perform minor repairs and maintenance on rides

Inspect hydraulic arms for damage and wear

Perform testing on infrared guns to verify operation of entertainment ride

Janitorial duties as needed

Express Employment

IT Contractor - Carters 2016 – 2017

Duties and Responsibilities:

Tier 1 software support

Customer Service to internal clients with software problems

Microsoft Active Directory Account maintenance

Provide end user support for system account unlock

Perform scheduled server reboots

Monitor software for automated job completion and report failed jobs to appropriate systems team

Primerica Financial Services

Operations Support Analyst OE 2014 – 2016

Duties and Responsibilities:

Create and request user accounts for access to Internal and Third Party software

Perform Internal and Third Party vendor access and entitlement privileges audit

Installation of Third Party Software

Utilize computer experience to assist co-workers in utilizing new software as it becomes available

Provide User support to troubleshoot and repair common software and hardware issues

Configuration of security settings within Internet Explorer and Java Versions 7.67 and later

Edit user profiles to Internal and Third Party software by adding or removing access options based on current business needs.

Collaborate with internal and external Information Technology department to resolve system wide issues.

Licensing Liaison 2 2011 – 2014

Duties and Responsibilities:

Utilize Fax Image system to receive faxes for license renewals

Utilize Content Manager E-client software to process license information

Execute database query in SQL for multiple parameters for license renewal, company terminations, reinstatements, company appointment information

Utilize computer experience to assist co-workers in utilizing new software as it becomes available

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