Customer Service Representative
Resume:
Walter Eldridge
***** ********* **, *******, ** *7036
***************@*****.***
PROFESSIONAL PROFILE
Driven detail oriented team member with diverse experiences in customer care and information technology knowledge. Possess high level professionalism accompanied by time management and longevity. SKILLS
Languages
• Proficient in C++ for embedded systems, Microsoft Windows
• Familiar with Java, Windows 95 to XP
Computer engineering
• Knowledge of circuit boards, processors, integrate circuit and programming TABC Certified
Food Handlers Certified
EXPERIENCE
Security Professional
06/2011-Present
ALLIED UNIVERSAL SERVICE
• Identified and reported safety concerns to maintain a safe working environment in case of disastrous events
• Monitored compliance with standard operating procedures related to physical and risk management Customer Service Representative
09/2015-03/2016
RANSTAD
• Provided proper phone etiquette to help construe customer account concerns
• Kept records of customer interactions and transactions, in details of complaints or comments as well as actions taken to ensure that customer concerns were resolved in a timely manner Vocational Counselor
09/2003-06/2009
PAL FOSTER LAURIE AFTER SCHOOL/SUMMER CAMP
• Planned and led professional development activities for program director, administrative and support staff, such as planning field trips and helping with children homework
• Supported children’s development and teaching them about self-awareness EDUCATION
Diageo Learning Skills for Life
07/2016 – 08/2016
Conrad N Hilton, University of Houston
• Hospitality Certification: Hotel Universal Standards of Service and Beverage Service and Responsible Serving
Queensborough Community College
01/2009 – 05/2014
Bayside, NY
• Associates of Arts in Computer Technology
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