Customer Service Sales

OBJECTIVES

Main goals are to do my job to the best of my ability and succeed at everything that I do. I am a very motivated individual who takes charge of any task given to me, and always put forth my best efforts. I am always looking for better opportunities to learn and cultivate my knowledge and skill sets.

EDUCATION

UNIVERSITY OF TEXAS OF THE PERMIAN BASIN

Degree, May 2014

Bachelor’s Degree of Science

Majored in Biology

Minored in Chemistry

Pre-Physical Therapy pre-requisites

Did University Lab teaching alongside professor for 1 year. Organic Chemistry 1 & 2 and labs, Analytical Chemistry and lab, cell biology and lab. Chemicals and samples were tested by different methods: Distillation, Vacuum Distillation, Gas Chromatography, Mass Spectrometry, Carbon & Hydrogen NMR (Nuclear Magnetic Resonance) Spectroscopy, and UV-Vis-NIR (Near-Infrared) Spectroscopy. Machines used: NMR Spectrometer and spectrophotometer.

EXPERIENCE

Valspar t Lab Technician Contractor

February 2017 – Present

Research and Development assisting in prototype industrial extrusion laboratory.

Assisting the laboratory’s lead technicians with organizing and maintaining the lab.

Experiment with a new project Dromont paint dispenser for simultaneous color tinting.

Determine specific and efficient color match formulas for paint dispensing for large batches.

Color match analysis and testing specifications include: Color, gloss, viscosity, resistivity, film thickness

The job requires precision with paint handling, preparing, applying coating and storage, straining, and mixing. The samples formulated are made in big batches for production. Job was to refill and clean machine daily. Had to record and report data, as well as communicate observations to supervisors. Maintain lab, spray booths, oven room, and office.

STARBUCKS t Shift Supervisor

January 2016 – Present

Acts with integrity, honesty and knowledge to promote the culture, values and mission of the company.

Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and set a positive example for the team.

Anticipates customer and store needs by constantly evaluating the environment and customers for cues.

Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift.

Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.

Follows all operational policies and procedures, including cash handling, safety, and security for all partners.

The job requires you to help the assistant manager in executing store operations during scheduled shifts. The job deploys partners and delegates tasks so that partners can create and maintain a great experience for customers.

RUSSELL CELLULAR-VERIZON t Wireless Sales Representative

May 2015 – January 2016

Sell wireless services as an indirect retail agent for Verizon Wireless

Check in, organize, and stock all inventory received

Basic office duties include: file, fax, copy, scan, answer phones, and schedule appointments

Balance cash reconciliations and make bank deposits

Print, sign, and file all customer receipts, agreements, and contracts

Do monthly store audits on devices and accessories

The job requires amazing customer service skills, the ability to work alone, and communicate on a professional level. There were also some technical troubleshooting skills needed, calling customer service, and meeting sale quotas. Sales reports and customer call backs were very important in keeping a close and lasting relationship with customers.

NAVA CONTROL SOLUTIONS t Operations Supervisor for Automation & DCS (Distributed Control Systems) Development

December 2013 – March 2015

Installing and Programming HMI (Human-Machine Interface) Operator Display Screens

Program the design and control for production PLC’s (Programmable Logic Controller)

Various control devices: SCADA, Allen-Bradley, Siemens, Modicon, GE (General Electric)

Troubleshoot software and hardware applications to maintain efficient operation control systems

Generate and maintain production reports from the control system; build and modify trends for operations

Make ICD’s (Interface Control Documents) to publish to the network to control the alarm levels for systems engineering

Verify instrumentation signals; validate all alarm level signals

Maintain system; modify database and add new tags, troubleshoot interfaces with control system

Responsible for monitoring the stability, integrity, and efficiency of Process Control network systems

Install new software, update existing software, troubleshoot software/hardware problems

Support engineering with major electrical/instrumentation projects

Software exposure: FactoryTalk View, Allen Bradley, Proficy GE Intelligent Platforms, RSlogix 5/500/5000, Crimson 2.0/3.0, VMware Player (Virtual Machine), Hyperterminal, TOP Server, Iconics Genesis: GraphworX/AlarworX/DataworX, Redlion Modbus

Meet with customers concerning problems or new contracts

Handle everyday operations and assign workload for employees

Basic office duties: Answer phone calls, fax, email, print, scan, copy, and file

Quickbooks: Approve employee time sheets, send payroll, create invoices, pay invoices, and set up accounts

ISNET World: Enter employee data, create and upload safety chapters, answer questionnaires

Safety Coordinator: generate all safety documents, JSA’s, safety meeting sign-in sheets, and started CSHO for safety in order to maintain OSHA regulations in case of an audit

The job included good communication and demonstration skills; the ability to explain technical information. Along with demonstrating the planning, organizational, and project-management skills required to complete the tasks at hand. Develop strong interpersonal skills, including the ability to work in a cross-functional team. Solid decision making skills and independent judgment required. Also the ability to adapt to change, initiates action, and have professional knowledge.

DISTRIBUTION NOW (WILSON SUPPLY) t Operations Clerk

May 2012 – November 2013

Do Accounts Payable and Receivable; figure out payment hold ups

Ran several reports daily and cleared up pending requests with sales

Microsoft office used: Excel, Access, Word, and Outlook

Retrieved pay codes, billed out, got signatures for invoices, and scanned in for payment

Approve timesheets for payroll

Counter help: Took sales orders, called around for material, pulled material, and called customer

Answered phones, ordered office supplies, file Invoices and Purchase Orders

Quality Control: Audited material every week, and figure out where missing material went

Warehouse help: Counted and put up new material that came into warehouse

The job included a lot of patience and communication skills. There was a lot of multi-tasking needed. Every day was a new problem with a different solution. Everyone had to be exposed to everything, and had to do things out of your job title. It was a busy company and had to work as a team to get everything done.

FORMS CREATED

Application, Pre-Qualification, Background Check, Direct Deposit, Activity Report Sheet, Job Safety Analysis & Tailgate Meeting, Employee evaluation, Change of Status, Drug & Alcohol Policy, Safety meeting, H2S Bump Test, Vehicle maintenance check list, safety goals, New Hire check list, Short Service Employee Program, New Client set-ups, PPE check list, Equipment check list, Safety Training Documentation Matrix, Employee Handbook, Record Keeping, Root Cause Analysis

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