Customer Service Insurance
Resume:
Sacramento, California 95818
ac02hl@r.postjobfree.com
LISA GRIGGS
OBJECTIVE
To find an engaging intellectual stimulating Application Analyst position within a healthcare company
SKILLS & ABILITIES
Worked in all areas of healthcare since 1985. EHR, Cerner, EPIC, Misys, SMS systems.
Currently OCSA for Hyland OnBase
Desktop, Server and SQL Maintenance
EXPERIENCE
SUTTER HEALTH IS
June 2013-June 2017
Application Analyst III. Was responsible for build, design, and support of 2 separate Hyland OnBase data base systems. One Epic Integrated, one Lawson integrated.
Well versed in Hyland OnBase client, configuration module and Hyland OnBase Studio. Have worked and built Workflow configurations.
Worked with Express Scanning, and Esignature roll outs.
Supported 28 hospitals, over 900 practices and over 70,000 users on a 9 person team.
DELL
August 2009-December 2012
Application Analyst
Initially worked at Stanford Hospitals and Clinics support 148 clinical applications, was the SME for Hyland OnBase. Worked with several UNIX based medical applications and can utilize the command prompt for windows commands not done through Windows Explorer.
Then went on to the Tenet team to build and support Cerner Power Chart and Cerner Millennium.
Cerner
August 2006-February 2009
Application Analyst II
Worked in the PowerWorks Division of Cerner Building and supporting Cerner Power Chart, working with PowerNotes, and ePrescribe, and Cerner Document Imaging.
Quadramed/Iplexus
December 2005-August 2006
This was a claims clearing house. We processed claims for hundreds of practices. Worked in Unix to do claim edits for the different insurance companies to prevent rejections of ambulatory care insurance claims.
EDUCATION
PCU
Technical college for MSCDBA.
Not Certified
KCKCC
Prenursing credits
COMMUNICATION
My customer service skills are excellent. I have gone out of my way to learn other applications and desktop support to be as complete at support and build as possible.
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