Manager Project Management

Christa Steunenberg

Levittown, N.Y. 516-***-****

************@*****.*** linkedin.com/in/csteunenberg

Financial Services

Senior Financial Service professional with more than 25 years of experience providing superb leadership and a proven track record of success in project management and offers an in-depth knowledge of digital banking. Leading and managing teams to drive financial services to the next level and deliver complex business solutions that dynamically change the financial environment.

Areas of Emphasis

Mobile Apps Development & Operations

Data Analysis & Problem Solving

Project & Change Management

Digital Marketing

Strategy Development & Execution

Budget & Vendor Management

Quality & Risk Management

Mergers & Integrations

Professional Experience

TIAA – New York, NY

Consultant-Senior Digital Marketing Strategist, November 2015 to Present

Provide diverse digital communications options for institutional and participant clients and effectively deliver reporting for investment activity.

Selected Achievements:

Developed and executed a digital system solutions to educate clients on Money Market Reform changes and the affect to their retirement plans that led to 75% of plan sponsors to review their plans and participates redirected more than $6.3 Billion to alternative plans.

Composed digital strategies included tutorials to guide individuals through mechanics of utilizing the My Account within the TIAA.org to process self-services transactions, web overlay messaging to designated authenticated participants and two educational web pages to raise awareness of the impacts with the Money Market Reform changes and the effect on retirement plans.

BANK OF AMERICA – Charlotte, NC

Senior Vice President-eCommerce Consumer Digital Channel Manager, December 2010 to May 2015

Directed multiple associates and the customer facing mobile banking app content to continue to drive the exceptional digital aspects of the company. Worked closely with inter-department areas including Product Management, Legal, Risk, Compliance, Marketing, Technology, and UX Designers. Exceedingly ensured business requirements were met by operational standards and various apps were in compliance with American Disabilities Act.

Selected Achievements:

Strategically analyzed "voice of the customer" for more than 17+ million mobile customers for satisfaction and dissatisfaction remarks to form functionality recommendations. Worked with technology to resolve app issues.

Successfully created a tracking and aggregating process of over 300 daily customer comments for addressing any issues and designing new feature requests. Developed customer communication process through the Google Store.

Controlled mobile vendor relationships and budgets, including annual renewals and yearly audits.

Managed an elite team of 4 associates to deliver the bank's first downloadable app for Android, iPhone, and iPad, with more than 10+ million customers adopting the 8 mobile apps developed. Other high-profile capabilities delivered; ADA compliant Apple apps, mobile check deposit, push notifications and BankAmeriDeals.

BANK OF AMERICA – Charlotte, NC

Senior Vice President – Portfolio Change Manager, May 2005 to December 2010

Provided leadership in improving project communications and operational readiness while creating integrated release tracking. Able to complete arduous projects on budget and with minimal issues resulting in continual recognition by senior leadership.

Selected Achievements:

Managed $19 million portfolio consisting of 50 risk related banking centers projects with a team of 18 associates.

Provided AML Reporting Tool to remediate customer profile inaccuracies.

Lead a team of 14 associates that successfully delivered $70 million multi-year program within a 3% budget variance to refresh hardware in banking centers in 19 states, consisting of 5k banking centers and 52k workstations.

Dramatically converted 10 states to new teller system and trained 10,000 tellers on the new and improved system.

BANK OF AMERICA – Charlotte, NC

Vice President - Senior Change Manager, February 2004 to May 2005

Led HR/Payroll Conversion Implementation team including development of implementation tasks, conversion strategies, and schedules. Provided delivery of cross-bank transactions, system enhancements, and procedure updates for the FleetBoston merger.

Selected Achievements:

Spearheaded team to auspiciously convert Bank of America associates to Fidelity systems.

Trained and deployed coaches to 30 high profile banking sites to ensure a smooth transition to new procedures.

FLEETBOSTON FINANCIAL – Boston, MA

Vice President - Senior Project Manager, January 1999 to February 2004

Managed for the Retail bank the integration and conversion activities for high profile bank mergers. Improved project governance, cost control, delivery and reporting for Consumer Tech & Operations organization.

Selected Achievements:

Directed 45 cross-functional teams for three bank acquisitions to successfully convert systems, accounts, hardware, branding and procedures for a total of 860 branches, 2,050 ATMs, 3 Call Centers and divestiture of 400 branches.

Established Program Management Office for Consumer Tech & Operations.

Education

B.A., Finance,

Long Island University - C.W. Post, NY – B.A. Finance

A.S., Accounting,

Nassau Community College, NY – A.S. Accounting

Professional Development

Project Management Development-Level 1

Six Sigma Champion and Capability Maturity Model (CMM) Process-Level 2/Level 3

Awards & Honors

Award of Excellence Top Performer recipient 2003 & 1998 (given to top 1%)

Skills

Advanced: MS Office Suite (Word, Excel, PowerPoint), SharePoint, WebEx, Project tools (MS Project, Clarity, Ariba, OpinionLab, CAST, Focal Point, UCRA), App Stores metadata-Apple/Google Play, Analytic tools (Adobe, Salesforce)

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