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Customer Service Quality Control

Location:
Chandler, AZ
Salary:
45,000
Posted:
June 29, 2017

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Resume:

Peter Anthony Robinson

**** *. ******* **** **** Apt 2029 Chandler, AZ 85224 480-***-**** ac02e4@r.postjobfree.com

Logistics Management Professional

Solutions-oriented professional offering extensive experience in materials management, logistics, inventory control and replenishment. Embrace a continuous improvement approach throughout daily tasks, leading teams toward success through process reengineering and performance management. Known as an effective problem solver with unique ability to think analytically and creatively. Proven talent for analyzing problems, developing procedures and implementing innovative solutions. Maintain uncompromised focus on high quality standards and bottom-line profit improvement.

Areas of Excellence:

Logistics & Materials Management Strategic & Tactical Planning Replenishment Operations Quality Control

Team Development & Leadership Regulatory Compliance Process Improvement Inventory Control/Tracking

Performance Improvement Operations Management Training Development & Facilitation

Career Experience

General Manager • PORT OF SUBS, Arizona 2015- PRESENT

Q Promoted to the position of General Manager after attaining the position of shift supervisor within a few months. Provided great insights for operational procedures and the ability to lead and develop strong relationships. Oversees the operations of financial accountability, training of personnel, inventory control, labor and food cost. Established a network within the community to maximize relationships and increase sales.

Reduced labor cost from 21% to 17.7% through effective scheduling and delivering quality customer service.

Established routines and procedures to enhance expectations of operations by assessing talent and re-training.

Re-evaluated financial responsibilities to eliminate food waste and lower food cost while increasing sales.

Directly responsible for timely financial reports to Area supervisor.

Responsible for the ordering and inventory control of store supplies and food costs.

Responsible for staffing and interview process.

Conducts quality control measures

Responsible for the overall training of all employees and evaluations.

Received A+ health inspection from the City of Gilbert.

Performs payroll reports weekly.

Increases sales by 8% YTD

Executive Logistics Team Leader • TARGET CORPORATION, Alaska & Arizona 1999 – 2015

Quickly progressed through positions of increased responsibility, stating off as a team members and achieving an executive role within the first few months of employment. Functioned in a leadership role with full accountability for overseeing logistics and backroom activities, including leading a team of 2 team leaders and ~45 associates through effective coaching, mentoring and support. Held full accountability for backroom operations, including merchandising and replenishment, inventory management, distribution and materials management.

Assessed operations and implemented process improvements as needed in order to enhance efficiency, quality, productivity and performance.

Introduced cross-training initiatives for 21 employees in in-stocks, price accuracy and backroom operations to allow for improved productivity and reduction of labor costs.

Implemented and facilitated safety and quality control programs to ensure regulatory compliance.

Maintained ~100% score for replenishment operations, including backroom location and pulling accuracy; backroom location accuracy was a 97.5%, significantly higher than the 90% expectation rate.

Led team to 1,000 days incident free through safety training and regulatory enforcement; scored 97.12% on training.

Restructured product stocking and replenishment processes to improve efficiency and cut labor hours.

Implemented better use of manpower and resource, hiring PT employees to reduce labor costs.

Received multiple recognition’s from headquarter VP for outstanding performance and contributions.

Achieved #2 ranking out of 65 stores for controllable profit rate at 27.15% and #2 ranking in gross margin at 33.94%.

Coordinated HAZMAT procedures and consistently achieved passing scores for inspections.

Selected to open and run backroom operations for 2 store locations in Alaska. Coordinated the infrastructure of the new stores in the new region. Implemented SOPs and oversaw daily operations.

Assisted in implementing the infrastructure for a new store in Hawaii. Oversaw the design of the backroom, developed training procedures/programs and helped with store opening procedures.

EARLY ROLE: Fuel Handler – COLORADO JET CENTER

Military Experience

Logistics Sergeant • UNITED STATES ARMY 1982 – 1996

Developed, trained and led a team of ~50 soldiers through logistical functions of a major fuel operation consisting of 300K+ gallons of various fuels. Oversaw pipeline operations, delegating daily responsibilities. Managed the transportation of 5K gallon tankers for distribution to locations throughout Germany.

Education

MESA COMMUNITY COLLEGE

Computer Information Coursework



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