Customer service specialist
Resume:
AREAS OF EXPERTISE
Marketing
Administration
Customer service
Client Relations
Sales
PROFESSIONAL
Good listener
Good memory
Good Communicator
Can Speak Arabic Native Language
Fluent in English
Youssef Ismail Mohamed
Customer service specialist
Call center supervisor
PERSONAL SUMMARY
Seeking a challenging position, where I can utilize my technical, creative and personal skills, and my academic background and experience and to develop new skills and gain more experience in the field of customer service and call centers, I successfully combined my studies with work and other commitments showing myself to be self-motivated, organized and capable of working under pressure. I have a clear, logical mind with a practical approach to problem solving and a drive to see things through to completion. I enjoy working on my own initiative or in a team. In short, I am reliable, trustworthy, hardworking and eager to learn and have a genuine interest in field of customer service and call centers
WORK EXPERIENCE
Telecom Egypt – Alexandria, Egypt,
the first year a customer care representative ( the youngest best agent ) after that a supervisor ( the youngest best supervisor ) in the master call center .
Nov 2009 - Present
Duties and responsibilities:
Handle the most complex customer complaints or enquiries.
Provide assists for agents.
Do training for new agents.
Do guidance.
Analyze all situations and solve problems efficiently.
Supervise the performance of team members and executing necessary actions for their motivation when required.
Monitor calls of agents to determine quality of service and provide feedback to improve performance and recognize excellent service.
Organize shifts patterns, breaks, and vacations.
Generate reports towards team members performance and targets as well as to ensure that team exceeded department objective.
PERSONAL SKILLS
Communication Skills
Helpful
Patient
Customer facing skills
QUALIFICATION
Has the ability of dealing with all kinds of customers
Has the ability of establishing social network relations in a short period
PERSONAL DETAILS
Youssef Ismail Mohamed
Al Nahda Road, Sharjah
United Arabs Emirates
INTEREST & HOBBIES
Playing chess
Charity workers
E: ***********@*****.***
DOB: 19/7/1985
I C D L : YES ( egy00098436 )
Nationality: Egyptian
El Rawag for construction – Alexandria, Egypt
Marketing manager
Jan 2009 - Nov 2009
Duties:
Manage all marketing works for the company activities within the marketing department.
Develop the marketing strategy for the company in line with company objectives.
Create all marketing materials in line with marketing plans.
Prepare online and print marketing campaigns.
Egyptian-Emirate for Real-Estate – Alexandria, Egypt
Director of the administrative affairs
Jul 2006 – Nov 2008
Duties:
Maintain administrative staff by recruiting, selecting, and training employees, maintaining a safe work environment developing personal growth opportunities.
Provide supplies by identifying needs for reception, mail room, and kitchen.
Purchase printed materials.
Assist the president / CEO in administrative responsibilities including scheduling of meetings.
Prepare economic development reports.
Al-Safwa for Real-Estate investment – Alexandria, Egypt
Specialist sales a real estate
2003 – 2006 during the holidays summer only
Duties:
Present purchase offers to sellers for consideration.
Interview clients to determine what kinds of properties they are seeking.
Prepare documents such as representation contract.
Compare a property with similar properties that have recently sold in order to determine its competitive market price.
IN ACADEMIC QUALIFICATION
University of Alexandria - Faculty of commerce - June 2014
Administrative politics diploma - General Grade: Excellent
University of Al-Azhar- Faculty of Education - June 2006
B.A from English department General Grade: V Good
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