Information Technology Professional Experience
Resume:
Tushiba Green
************@*****.***
Objective
Self-motivated, hardworking and passionate individual pursuing a long term professional career with a stable and secure organization. Highly efficient and quality oriented with the ability to plan, coordinate and effectively manage multiple tasks and projects; adapts quickly to new and changing environments.
Professional Experience:
November 2014 –January 2017 Team Manager
Sutherland Global Services – Houston, TX
Team leader for a group of 15-20 consultants assisting to bridge the gap for a federal funded program which helped veterans secure convenient and timely medical care with managed and private care facilities
Worked to coordinate and help groups assimilate and work in harmony
Utilized processes and protocol to ensure we can provide the necessary help required to act as the liaison between the VA and the veteran with medical documentation, information and appointments for care as needed
Assisted each consultant to enhance their involvement and utilize their strengths to accomplish their shared responsibilities while incorporating team meetings daily or weekly
Based on the strengths and skills of each team member, assigned or delegated appropriate tasks to provide a final resolve through coaching sessions
September 2013 – April 2014 Service Consultant
General Dynamics Information Technology – Houston, TX
Primary duties:
Managed and responded to incoming calls referring to medical plans, coverage new enrollments and renewals
Assisted clients with completing complex online applications
Collected sensitive personal consumer data for the purpose of enrollments or renewals into new or existing medical plans
Maintained PHI (Personal Health Information) in compliance with HIPPA laws
Educated and assisted clients with choosing appropriate health care plans
Escalated calls to the next level of importance when there were issues and/or concerns regarding coverage
Documented all customer interactions and entered this information into the designated database as well as ensured that all records were accurate and up-to-date
January 2008 – August 2013 Reference & Information Technician
Houston Community College – Katy, TX
Facilitated the operation of all computers, printers, and software applicable to the library/media center
Guided patrons in finding and using library resources, including reference materials, audiovisual equipment, computers, and electronic resources
Trained other staff, volunteers and/or student assistants, and scheduled and supervised their work
Provided assistance to teachers and students by locating materials and helping to complete special projects
Assisted students with the use and operation of network computers, software, and related resources.
Maintained shelved materials, books, periodicals, and newspapers.
March 2001 – June 2007 Human Resources Specialist
Southwestern Security Services – Pearland, TX
Overseeing hiring process, which includes coordinating job posts, reviewing resumes, and performing reference checks
Recruited and placed employees including screening job candidates and conducting interviews to performing background checks and providing orientation to new hires
Created, maintained and managed liaison between different departments and outside forces to establish and ensure a perfect and working payroll system.
Managed payroll procedures for employees based on part time and full time basis
Informing job applicants of job duties, responsibilities, benefits, schedules, working conditions, promotion opportunities, etc.
Handled internal and external telephone inquiries
Education:
The Adjuster School
Texas All- Lines Adjuster Pre-Licensing Course
FEMA Institute
Eight Certificates in Disaster Case Management
University of Houston-Victoria
Bachelors in Business Management
Houston Community College
Associates of Arts
Texas School of Business
Certification of Accounting
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