Project Manager Professional Experience

Charles E. Ridout, III

***-** ******** *****, ************, NJ 08844

Phone: 908-***-**** Email: *******.*******@*****.***

www.linkedin.com/in/charlesridout/mailto:****@**.******.***

mailto:****@**.******.***

PROFESSIONAL SUMMARY

An experienced professional with a passion for problem solving seeks an opportunity as a Help Desk Analyst. Ability to manage and prioritize multiple tasks simultaneously under deadlines and time constraints. Able to work under pressure in a fast paced environment. Excellent analysis skills with a tenacious attention to detail. Thrive in a fast-paced, changing environment. Able to work smart and enable others to work smarter. Attention to important details so as not to let events or deliverables slip through the cracks. Able to quickly grasp and apply new concepts. A proven ability to impart information in a meticulous and professional manner.

TECHNICAL SKILLS

●Operating Systems: Windows UNIX Android

●DBMS: SQL

●Languages: Java HTML UNIX Shell

●Software: Microsoft Office Suite Microsoft Project Internet Explorer Firefox

EDUCATION

●Villanova University – Information Security Management

●Pace University, White Plains, NY – MS Computer Science

●Adelphi University, Garden City, LI – Paralegal Certificate

●Syracuse University, Syracuse, NY – BA Psychology

PROFESSIONAL EXPERIENCE

Macy’s Bridgewater, New Jersey 2008-Present

Sales Associate

●Communicate information and ideas to customers, co-workers, & management effectively.

●Ability to handle multiple priorities to ensure full customer satisfaction.

●Provide effective solutions to satisfy customer needs.

Modeler’s Vault, Hillsborough, New Jersey 1996-2007

Managing Partner

●Designed and tested web site across multiple browser configurations.

●Identified problems with customized software and third party software. Worked with system engineer and developer to resolve problems. Regression tested software fixes.

●Responsible for researching resolutions to third party software problems, maintaining product information, expanding on-line product offering, answering customer inquiries / requests, staying current with the latest technology, and determining any impact to current implementation.

●Maximized purchasing resources through effective use of extensive supplier network. Negotiated discount and invoicing terms.

Lucent Technologies, Liberty Corner, New Jersey 1995-1996

Project Manager

●Coordinated and tracked critical milestones.

●Tracked project activity using MS Project.

●Calculated cost estimates of project efforts, determined deployment schedules.

Bell Communications Research, Piscataway, New Jersey 1984-1995

Member of Technical Staff

●Perform full system and integration tests. Including functional and regression using manual and automated testing.

●Develop and execute grey box and white box tests.

●Interact closely with development teams to identify, isolate and fix software defects.

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