Richard Valdez

978-***-****

ac028d@r.postjobfree.com

SKILLS AND ABILITIES

Mobile device configuration, support, warranty replacement

Active Directory, Linux Experience

Assemble/disassemble complete pc systems; desktops and laptops.

Installation of LAN wired/wireless network systems.

HP Printers hardware troubleshooting and parts replacement

PROFESSIONAL EXPERIENCE

Pfizer (Peak Systems Inc) September 2016 to Present

Desktop / Infrastructure Support Technician

Responsible for the on-site installation, implementation, maintenance, troubleshooting, and repair of company and multi-vendor systems solutions, including hardware, software, imaging of Win7,Win8 and Win10 operating systems troubleshooting, MS Office, Outlook, etc. Additionally involved in B/F, Desktop/Desk Side laptop and desktops upgrades and repair. Inventory management using Asset Search and Receive System (ASRS) and CMDB tracking and updating asset tag numbers. HP printers hardware repair and parts replacements. Ensure customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.

Support of infrastructure hardware, network and storage configuration, data center operations and infrastructure software including but not limited to Microsoft server platforms and HP ServiceCenter. Patching and activation of network ports as needed. Replacement of fiber optic cables and transceiver modules on Cisco switches and routers. Update documentation of network equipment and cabling per the Customer installation and qualification guidelines. “Smart Hands and Eyes” support for the clients onsite.

McKinsey & Company (WinterWyman) April 2016 to July 2016

Desktop and Mobile Device Support Analyst

Hardware support for laptops including full replacement and machine upgrades

WinMagic SecureDoc encryption installation and troubleshooting for shell swaps

Windows OS image installation thru WINDOWS PE

Apple iPhone 6S and Ipad Pro tech support ; including device migration and replacement for damaged devices and upgrades, Mobile Iron device management configuration and set up for company emails and software management.

DRAEGER May 2010 to October 2015

Service Desk Analyst III

Support for all levels of IT related issues.

Active Directory user permissions and folder access management.

Printer set up assistance and troubleshooting.

Citrix login assistance and setup.

Virus clean up, Windows 7, Windows XP tech support.

Mobile device support and configuration; Apple iPhone, Samsung Galaxy, Blackberry deployment, activation, troubleshooting and warranty replacement support for all mobile devices.

Tech support for all Microsoft Office Suite CRM, Cisco VPN Token and client, network issues.

LOWELL GENERAL HOSPITAL December 2009 to October 2010

Computer Operator/ Helpdesk Support

Responsible for running multiple reports thru Jobstream and SQL Query Analyzer. Monitoring of multiple interfaces related to Paragon print servers, Cerner network health environment, Picasso, Open View server/network monitoring systems, and printer devices in the hospital.

Provided support to multiple users regarding Paragon and Cerner printer issues. Assisted in any problems related to multiple Cerner applications/network issues. Paragon, Citrix, Pyramis, Active Directory and SQL password reset and network issues assistance. Provide support for Mobile Care HHD and Desktop PCs related issues.

Helped users with any printer issues and printer hardware errors.

Assisted users with any Outlook and Windows issues to help them accomplish their daily work.

COMPUCOM (Technical Needs) Tewksbury, MA March 2008 to December 2008

Helpdesk Level 2

Direct networking connectivity for internal and external support, responding to inquiries from customers and field representatives. Use of Glink (SIMS) ticketing system to respond to hardware/software trouble issues related to printers, desktops and NCR registers.

ELIZA CORPORATION, Beverly, MA February 2007 to February 2008

Data Center Operations Support Specialist

Managed and performed task lists for the monitoring and maintenance of Eliza’s call programs through Raritan Remote KVM.

Tasks included campaign loading and execution, application and telecommunications monitoring, scheduling and re-booting of network clusters and servers as required, application start-up and shut down, failure reporting, network and cluster problem resolution, maintenance of task sheets, assistance with application and system testing, and other tasks as may be assigned by the VP of Application Development.

Reported to the VP of Application Development.

HP (MBS), Littleton, MA December 2005 to February 2007

Media Handler

Provided scheduled support and maintenance for media management and storage for multiple tape libraries, utilizing Legato, Data Protector and VMS Systems on a varied set of systems to include VMS TZ887 tape drives, Compaq TL896, Hewlett Packard EL9000 and Sun Solaris L-700 series libraries.

Provided support for Hewlett Packard and 3rd party Corporations using Remedy (Quest) and HP Open View Service Desk (RAT and RAW) ticketing systems for over one thousand servers and many library maintenance issues.

IBM (Apex Systems), Westford, MA 2006

PC Tech

System migration, migrated employee's old laptops to newer IBM ThinkPad T60.

OPTELEC, Chelmsford, MA 2005

Monitor Assembly

Took out circuit board.

Downloaded freeze prevention program and colored program into circuit board.

Assembled monitors.

EDUCATION

ITT Technical Institute, Woburn, MA

Associate of Applied Science in Information Technology-Computer Network Systems Apr 2005

GPA: 3.62

U-Mass Lowell, Lowell, MA

Completed courses: Information Technology, Intro to PC, and Multimedia Nov 2002

CERTIFICATIONS

A+ Certified Technician

LANGUAGES

Bilingual Read/Write English and Spanish

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