Customer Service Manager

ANN F HUTCHERSON

**** **** **** ******, *********, OH 44105

Ph: 216-***-****

*************@*****.***

Professional Summary

Skills

● Customer and Personal Service Persuasion

Active Listening Report Preparation

Computer Critical Thinking

Clerical Time Management

Experience

A dministrative Assistant/Office Manager

Agency Associates Cleveland, OH Jan 2017 Present

Greet visitors at corporate location in a courteous and professional manner.

Receives and screen telephone calls and take messages

Maintain an orderly and neat lobby area for visitors

Notify agents of the presence of visitors

Performs various clerical duties, as directed by owner

Produces accurate, neatly typed documents and spread sheets.

Assistance to the owner and agents

Type and fax quotes to policyholders

Jan 2016 July 2016

O utbound Telemarketer

Electronic Merchant System Independence, OH

Schedule and confirm appointments for clients and customers.

Led the Cleveland office by becoming the number one telemarketer for 6

consecutive weeks.

Communicate effectively on the telephone

Cold calling, negotiation skills, B2B, closing skills

Knowledge of Microsoft Outlook, Word & Excel

Excellent spoken & Written communication

Strong organizational skills and capability of managing multiple tasks

Strong work ethic

May 2014 Dec 2015

S erver/Hostess/Shift Lead

Steak N Shake Garfield Heights, OH

Selling and serving food to counter guests, and to go orders.

Accepting cash and credit card payments from guest.

Answering the telephone.

Effectively lead the restaurant while the Manager or Asst. Manager was not present.

Lead each shift by delegating duties, assigning tasks, and following up with all team

members.

Proficient in each area of the restaurant to assist when necessary.

Check food quality and temperatures throughout the day to maintain Health and

Safety regulations.

Follow proper sanitation and safety procedures.

Aug 2014 Jun 2015

Customer Service Rep

AmTrust Financial Services Seven Hills, OH

Keep records of customer interactions or transactions, recording details of

inquiries, complaints, or comments, as well as actions taken.

Respond to phone inquiries from agents and insurers.

Quickly and efficiently access needed information to help re

Aug 2013 Mar

Customer Service Rep

2014

AmeriMark Cleveland, OH

Resolve customers' service or billing complaints by performing activities

such as exchanging merchandise, refunding money, or adjusting bills.

Compare disputed merchandise with original requisitions and information

from invoices and prepare invoices for returned goods.

Feb 2013 Aug 2013

Customer Support Rep

US Bank Home Mortgage Bedford, OH

Provide customer support nationally by answering telephone calls and serves as

the first line of communication for customers who need assistance with mortgage

problems.

Answer questions about escrow accounts, tax issues, hazard insurance, mortgage

insurance, website log on, etc.

Worked closely with other departments such as bankruptcy, loss mitigation,

default, collections, investor reporting, etc.

Education

High School Diploma : Business Jun 1983

East Technical High School Cleveland, OH

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