Tracy Bianchi

** **** **** 732-***-**** (CELL)

Brick, New Jersey 08723 ac025e@r.postjobfree.com

Summary of Qualifications

Highly motivated professional with 16+ years of administrative experience in Judiciary (Family and Civil Divisions) and private sector: administrative, case management, customer service, training of staff, courtroom duties.

16+years of outstanding customer service experience working with high volume courts users, diverse populations, limited English proficient and the disabled; ability to work well with difficult and volatile situation. Respond to inquiries from court users regarding judicial procedures, forms and court appearances

Case management experience; knowledge of legal terminology, proceedings and general law; review of documents for compliance with court rules.

Generate biweekly and monthly statistical reports.

Acted as a lead worker and trained staff.

Strong computer skills: judiciary computer applications: ACMS, FACTS, eCOURTS, PageCenter, CourtSmart, OSMOSIS eTRO, NJKiDS, Microsoft Word, Excel, Outlook.

Possess a Paralegal Certificate; expertise in examining court documents, processing/updating records.

Strong problem solving and organizational skills; ability to work independently.

Team player with a positive attitude and great interpersonal skills.

Proven ability to quickly grasp and apply new concepts and skills; attention to detail.

Calm under pressure with excellent verbal and written communication skills.

Selected Achievements

Recipient of a Recognition Award from the Limited English Proficiency Committee for excellent customer service

Assisted in creating a call screening system, thereby increasing productivity

Executed and submitted a proposal to the Administrative Office of the Courts resulting in reduced data entry errors.

Created a fee waiver tracking log, reducing paperwork by 90%

Participated in a committee to enhance the judiciary website

Recognized judiciary-wide for timely response and providing detailed notes regarding NJKiDS customer service alerts

Experience

Judiciary of the State of New Jersey January 2012 – Present

Superior Court Monmouth Vicinage, Civil and Family Divisions

Judiciary Clerk IV, Civil Division

Administrative office duties; prepare letters and correspondence

Process pleadings; review court documents for compliance with court rules

Train staff on various document processing

Ensure that all court fees and monies are collected and recorded

Generate biweekly and monthly statistical reports, analyze for distribution or action

Respond to inquiries from court users regarding judicial procedures, forms and court appearances

Promoted Judiciary Clerk III, and Judiciary Clerk II Family Division from JCII May 2012 – October 2016

Administrative office duties; prepared letters and correspondence

Processed pleadings; reviewed court documents for compliance with court rules

Customer service duties. Scheduled proceedings and meetings

Managed the courtroom; directing litigants, attorneys, record pertinent data, administer oaths

Responded to court users’ needs regarding judicial procedures, forms and court appearances

Case management: maintained and tracked cases to be dismissed and followed up to track progress

Acted as lead worker on team; trained staff

Ensured that all court fees and monies were collected and recorded

Aspen Educational Network 1994-2010

Administrative Assistant

Provided administrative support to disability rights organization. Coordinated educational programs. Scheduled guest speakers.

Kips Bay Medical Associates, P.C. January 1984 - April 1994

Medical Administrative Assistant/Biller

Performed administrative and customer service duties. Prepared letters and correspondence

Review and research EOB (explanation of benefits)

Assign ICD-9 codes (diagnosis codes) and CPT codes (procedure codes) to patients’ bill.

Resolve all patient billing inquiries in person and by telephone.

Scheduled proceedings and meetings

Education

RUTGERS, THE STATE UNIVERSITY OF NEW JERSEY Received Paralegal Certificate

NEW YORK UNIVERSITY Pursued Bachelor of Arts Degree Business/Health Administration

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