Customer Service Sales

CARRISA TYSON-LABORDE

* ********* ** **., ********, NY 11236 Phone: 347-***-**** Email: *************@*******.***

PROFILE:

Strong customer service skills; excellent interpersonal skills; great problem solver; ability to multi-task; great tactical skills; exceptional oral and written communication skills. Microsoft Office, Microsoft Word, Microsoft PowerPoint, Microsoft Excel and Internet search engines. Experienced in Adobe Photoshop and Illustrator.

EXPERIENCE

Profile NYC LLC New York, NY

Logistics/Operations Manager July 2015 - Present

Provide the CFO, CEO & President of Sales shipment updates weekly as well as monthly updates and forecasts

Assist with data entry, factory purchase order entry, allocations, and issuing of pick tickets to warehouses

Provide the warehouse with direct instructions per customer, routing guidelines and all vendor manuals

Process all electronic distribution information orders and provide all UCC 128 labels & content labels to the warehouse

Send out all Advance Shipment Notices in a timely manner and follow up with vendors to determine whether goods were received

Create, process, and send out invoices to vendors and follow up with the warehouse and trucker invoices

Obtain and send bills of lading to forwarders

Issue return authorizations

Track shipments from overseas and create incoming shipments reports

Coordinate shipment and freight deliveries

Prepare and open letters of credit for new vendors and customers

Monitor shipments from overseas and work directly with Freight Forwarders to ensure freight is released and paperwork is completed for goods to clear customs upon port arrival

Enter warehouse receiving reports and advise the warehouse on incoming containers monthly

Organize carriers for shipments from port to the warehouse

Update ocean, air and truck freight rates

Proficient in AMT

Waitex Information Systems New York, NY

Customer Service Representative/EDI Assistant August 2012 - July 2015

Processed orders and entry data into company’s system

EDI work, converting 832 files

Allocated and created Pick Tickets

Was responsible for entering batched orders in a timely manner

Coordinated with warehouses in New Jersey & California

Invoiced Pick Tickets

Sent pending orders to the factor for approval

Packed Pick Tickets and printed UCC labels for the warehouse

Kept files and documentation of all issues, orders, invoices and internal/external paperwork

Corresponded with assigned accounts daily

Proficient in Blue Cherry

RVC Enterprises LLC New York, NY

Sales Assistant, Wholesale Juniors Urban and Men’s Retail March 2011 - September 2012

Processed merchandise orders/data entry

Allocated and created Pick Tickets

Coordinated with warehouses in New Jersey & California

Set up sales closets and organized showrooms for meetings and Market Week

Made and/or adjusted CADS and made calls to existing accounts for orders, re-orders & follow up

Handled appointment if needed & followed up with buyers

Sent out samples to road representatives and assisted sales people at local and out of state trade shows

Proficient in AMT

EDUCATION

Kingsborough Community College Brooklyn, NY

Associates in Business- Major, Liberal Arts- Minor September 2008 - May 2010

New York City College of Technology New York, NY

Bachelors in Fashion Merchandising May 2013

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