Buyer/Customer Service/Sales
Resume:
TRACY REIDEL
TOMBALL, TEXAS, 77375
********@*****.***
WORK EXPERIENCE
GREAT AMERICAN BUSINESS PRODUCTS HOUSTON TX
Purchasing/Customer Service September 1999 – Present
• Prepare purchase orders and send copies to suppliers and to departments originating requests.
• Respond to customer and supplier inquiries about order status, changes, or cancellations.
• Contact suppliers in order to schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and other problems.
• Review requisition orders in order to verify accuracy, terminology, and specifications.
• Prepare, maintain, and review purchasing files, reports and price lists.
• Track the status of requisitions, contracts, and orders.
• Calculate costs of orders, and charge or forward invoices to appropriate accounts.
• Compare suppliers' bills with bids and purchase orders in order to verify accuracy.
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Draft between 35-50 purchase orders daily.
• Work directly with the Marketing team to resolve customer issues involving internet sales, advertising and pricing.
• Work directly with the Graphics team to resolve custom product artwork issues, overview templates and review proofing procedures.
DILLARDS HOUSTON TX
Sales September 1998 - September 1999
• Inventory stock and requisition new stock.
• Prepare sales slips or sales contracts.
• Maintain records related to sales.
• Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. EDUCATION
KLEIN HIGH SCHOOL HOUSTON TX
High School Diploma, Sept 1988
NORTH HARRIS COLLEGE HOUSTON TX
Completed coursework towards Cosmetology
ADDITIONAL SKILLS
• -Microsoft Word
• -Microsoft Excel
• -AS400
• -Lotus Notes
• -Microsoft Outlook
QUALIFICATIONS SUMMARY
• -Over 20 years experience in Customer Service and Sales.
• -Established over 15 years experience in Purchasing and Procurement.
• -Maintains strong verbal and personal communication skills.
• -Delivers accuracy and attention to details.
• -Adapts well to different environments and situations, tolerant and flexible.
• -Influenced development of new product, efficient procedures as well as phone and internet sales techniques.
• -Self motivated, and maintains a high level of energy.
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