Test Cases Manager

PROFESSIONAL SUMMARY

Provided an effective service assurance function for technology services. Managed the definition of services and service levels required to support the business and ensure that these services are provisioned successfully.

Managed & used Performance Center, Quality Center & TestDirector. Saved GE $900k per year by innovated use of Load Generators within Performance Center. Go to person for performance testing & monitoring issues.

ENGAGEMENT HIGHLIGHTS

consilium1

Service assurance manager

Client: General Electric Power Systems November 2012 – May 2017

Location: Greenville, SC (Remote)

Responsibilities:

Onboard new employees

Develop new metrics & report out to GE Management

Work with GE Management to ensure components of service meet SLA’s

Maintain contact with GE Management

Escalation point for c1 resources & GE Management

Assist in the orchestration of 45+ resources in day-to-day activities

Attend daily / weekly meetings and provide Leadership and Support for c1 resources in difficult / tense situations

Approve timesheets for assigned c1 resources

Approve PTO for assigned c1 resources

Liaison between assigned c1 resources / teams

With GE locations not following standard holiday schedules

oWork with GE Management & Team Leads to ensure sufficient coverage is provided while ensuring everyone receives appropriate holidays off

Provide metrics to Team Leads in helping to avoid excessive workloads on c1 resources

Provide metrics to GE Managers showing areas of growth within the workload of resources

Assist with the scheduling of meetings between GE Management & consilium1 Management / Team Leads

Provide personal contact to GE & c1 resources in Greenville, SC, Atlanta, GA, Cincinnati, OH & other areas as required

Mentor c1 resources on how to respond in specific situations

Consilium1

US Project Lead – Application Monitoring Support

Client: General Electric Power Systems May 2011 – November 2012

Location: Greenville, SC (Remote)

Responsibilities:

Operations:

Day-to-Day Operations / Issue Escalation - Handle escalation of issues with customers (end users and application owners and support teams) as well as GE and NON-GE support teams serving as L3 support for the Mercury application monitoring tools. Escalation issues should be communicated effectively to the Application Program Manager (GE resource).

Process Improvement - Assist coordinating and driving process improvement efforts.

New monitor Pre-Engagement – lead activities in this area that involve project scoping and funding for EC applications and applications containing EC data

Monitor Threshold Approval Process – Lead activity to approve monitor threshold changes when required for EC applications and applications containing EC data

True-up and Billing of Monitoring services –Coordinate with the Application Monitoring Technical Lead to perform monthly true-ups of monitored applications to facilitate bill-back to application owners

Leadership - Provide leadership for setting priorities for new projects vs. day-to-day support.

Problem solving - Act as liaison with the Corporate monitoring team representing the Infrastructure business as well as with tool vendor(s) to diagnose and solve escalated issues with L2 support team(s) as well as GE personnel (when required).

Initiative - Take initiative when a common problem is seen across Infrastructure businesses or processes to proactively improve current state.

US-Based, US citizen – In order to support export controlled applications.

Meetings – Represent the Infrastructure application monitoring function to external teams, attend and / or lead daily, weekly operations and / or status meetings as required. Prepare for and represent Application Monitoring on the Daily Operations Call at 8:30EST.

Configuration Management Database – Coordinate with the Application Monitoring Technical Lead to maintain quality of application monitoring objects in this database and integrations to the Corporate monitoring system.

Service Management Data Warehouse Reporting – act as liaison regarding Application Monitoring reporting related to this environment.

Any other activities required to support the Infrastructure business monitoring environment as required.

Support automation and data accuracy efforts conducted by the Configuration Management team, including but not limited to the automation of application monitoring data into HPSD from the Infrastructure application monitors

Attend and represent TSG on GE Corporate GAPC review calls. Review escalated issues where GE Corporate GAPC team intervention/action is required, as well as obtain status of ongoing issues

Problem Management and Issue Escalation:

Support proactive problem management by establishing daily rigor of reviewing monitoring tool data to identify potential issues with application monitors and formulate a process to reduce/eliminate occurrence of issues

Be available during business hours to receive notifications/questions regarding application monitoring data from Application teams, P&A business leads, and other requestors and investigate or coordinate investigation with GAPC team

Assist the Application Monitoring Technical Lead with engaging appropriate support personnel, application teams, etc., to escalate and troubleshoot issues found as a result of defects detected with respect to application monitoring data

Assist the Application Monitoring Technical Lead with managing HPSD help tickets in respect to application monitoring robot (220+) PCs & 400+ profiles as necessary

Initiatives:

Work with GE TSG Application Monitoring Program Manager as necessary to complete P&A improvement initiatives

Consilium1

QC manager

Client: General Electric Power Systems December 2003 – April 2011

Location: Greenville, SC (Remote)

Responsibilities:

Hired as a Senior Automation Testing Engineer

Performance Center 7.8, 8.1 Administrator (24 controllers, 13 injectors, 81 virtual injectors, 2 analysis, 80+ users, 200+ projects)

Implemented “Virtual” Load Generators concept within Performance Center thus saving GE over $900,000.00 per year in computer hosting fees

Hosted round table discussions with Mercury and other Mercury Performance Center users about “Virtual” Load Generators and how they can increase productivity and decrease cost in testing arena

SiteScope 7.9.51 Administrator (550+ monitors)

Test Director 7.2, 7.6 Administrator (200+ projects, 400+ users)

Quality Center 9.0 Administrator 200+ projects, 400+ users)

Manage a team of Performance Testers providing leadership & technical guidance.

Manage a team of Regression Testers using WinRunner providing leadership and technical guidance.

Used MS Project to establish project time-lines.

Perform web performance testing using LoadRunner 7.51 & Performance Center 7.8, 8.1, ANSI C, ORACLE, SQL, MS WORD, MS EXCEL, and Test Director 7.2, 7.6 and Quality Center 9.0.

Wrote performance test plans from User Acceptance Test Cases and Function Specs using MS WORD, MS EXCEL and TestDirector.

Performed web performance testing of in-house web applications.

Performance tested Siebel 7.7.

Published metrics from performance test results

Created a MS Word document and MS PowerPoint to be used for training staff in how to use LoadRunner 7.51, 7.8 & 8.1.

Wrote modules in C-code to be used by LoadRunner to make scripts perform more humanistic.

Used SiteScope to monitor the health of Performance Center and the machines used by Performance Center.

Responsible for the installation of all app/OS updates to all machines for Test Director, SiteScope and Performance Center as to their feasibility within our installation.

Responsible for special testing that is not covered in SOW.

Granite Professional & Technical Services, Inc., Duluth, GA

Contract Quality Assurance Consultant

Client: General Electric Power Systems October 2002 – November 2003

Locations: Charlotte, NC/Greenville, SC

Responsibilities:

Hired as a Senior Automation Testing Engineer

Managed a team of Performance Testers providing leadership and technical guidance.

Used MS Project to establish project time-lines.

Perform web performance testing using LoadRunner 7.51, ANSI C, ORACLE, SQL, MS WORD, MS EXCEL, Test Director 7.2 and UNIX commands.

Wrote test performance test plans from User Acceptance Test Cases and Function Specs using MS WORD, MS EXCEL and TestDirector.

Performed web performance testing of in-house web applications.

Created a MS Word document and MS PowerPoint to be used for training staff in how to use LoadRunner 7.51.

Wrote modules in C-code to be used by LoadRunner to make scripts perform more humanistic.

Darwin Partners, Wakefield, MA

Contract Quality Assurance Consultant

Client: Bank of America August 2002 – November 2002, Part Time

Location: Charlotte, NC

Responsibilities:

Perform web performance testing using LoadRunner 7.02, ANSI C and UNIX commands.

Main responsibilities were performance testing in-house web applications.

Recruiting Solutions

Contract Quality Assurance Consultant

Client: General Electric Power Systems February 2002 – October 2002

Location: Charlotte, NC

Responsibilities:

Perform web performance testing using LoadRunner 7.02 & 7.51, ANSI C, ORACLE, SQL, MS WORD, MS EXCEL, and Test Director 7.2.

Perform web function testing using WinRunner 7.01, ORACLE, SQL, MS WORD, MS EXCEL, Test Director 7.2 and UNIX commands.

Wrote test performance test plans from User Acceptance Test Cases and Function Specs using MS WORD, MS EXCEL and TestDirector.

Main responsibilities have been function and performance testing in-house web applications.

Questcon Technologies, Greensboro, NC January 1999 – October 2001

Consultant

Client: AT & T at the Guilford Center

Duration: September 2000 – October 2001

Responsibilities:

Perform web performance testing using LoadRunner 6.5, ORACLE, SQL, MS WORD, MS EXCEL, MS ACCESS, Test Director 7.01 and UNIX commands.

Wrote test performance test plans from User Acceptance Test Cases and business requirements using MS WORD, MS EXCEL and TestDirector.

Main responsibilities have been performance testing the HR applications, PeopleSoft 8, WebI.

In October of 2000, was sent to Atlanta to take a class in LoadRunner 6.5 in preparation of working towards certification in LoadRunner.

Taught a basic LoadRunner class to key employees.

Client: Questcon February 2000 – September 2000

Responsibilities:

Assigned to the Home Office.

Took a WinRunner 6.0 course in preparation of next assignment.

Helped install and tweak Test Director 6.0 and WinRunner 6.0 in preparation of automating regression test for ASA, Inc.

Have been automating test in a UNIX environment using WinRunner, WinRunner scripting language, ORACLE, SQL, MS WORD, MS EXCEL, and MS ACCESS for ASA, Inc.

Used User Acceptance Test cases to record Function and Regression test scripts in WinRunner.

Client: ASA, Inc. February 1999 – January 2000

Responsibilities:

Performed testing in a UNIX environment using ORACLE, SQL, MS WORD, MS EXCEL, and MS ACCESS to assure that all programs and files were Y2K compliant per Questcon Technologies Y2K Certification Methodology.

Wrote test cases from business requirements and User Acceptance Test cases in MS WORD, MS EXCEL and MS ACCESS. These test cases were executed manually.

Client: State of North Carolina January 1999 – February 1999

Responsibilities:

Perform Y2K Certification for the State of North Carolina - Permits Division per Questcon Technologies Y2K Certification Methodology.

Test Cases were written from Programming Specs using MS WORD and MS EXCEL.

Maxim Group April 1998 – December 1998

Contract Programmer

Client: Volvo Trucks, N. A.

Location: Greensboro, NC

Responsibilities:

Responsible for rewriting Volvo Warranty System and converting Warranty programs from IMS to DB2.

Assisted in flow-charting the current Warranty System.

Also worked with Volvo users in the maintenance of daily and weekly Warranty programs.

First Financial Insurance December 1997 – April 1998

(Division of IFG Companies)

Sr. Programmer/Analyst

Responsibilities:

Primary duties were new development, product recommendations, and maintenance in existing mainframe programs using CICS, DB2, and COBOL VSE using Codewright as an editor on the PC.

Was on an evaluation team that considered OPAL as a development tool to increase the speed to build CICS applications.

Was part of a team that built a beta system for the mailroom to show upper management what could be done in Visual Basic 5.0 and SQL database.

Guilford County Information Services Dec. 1996–Dec. 1997

Programmer/Analyst III

Responsibilities:

Primary duties were maintenance in existing mainframe programs using CICS, DB2, COBOL II, VSAM, and IMS.

Backup person on the Spillman Law Enforcement System.

In July 1997, promoted to Business Analyst III with basically the same duties along with system development and recommendations.

Have been instrumental in getting Guilford County to consider using Micro Focus COBOL as a tool of the future for downsizing and new development on all platforms.

6/89-12/96 Laboratory Corporation of America June 1989 – December 1996

Technical Team Lead/Programmer I

Responsibilities:

Primary duties were maintenance in existing programs.

In June 1990, was promoted to Senior Programmer with basically the same duties along with new program development, CICS and DB2.

Became efficient in the billing and remittance areas.

In February 1996, was one of two people picked to head a Micro Focus COBOL Evaluation Team for use throughout the company.

Oversaw changes to billing and remittance systems.

Attended the Micro Focus User Conference in Orlando, Florida in May 1996.

In April 1996, was promoted to Programmer/ Analyst I with the same duties along with system development and user training.

Attended The Carolina Micro Focus User Group meetings and have also attended a one-week Micro Focus jump-start workshop taught by a Micro Focus consultant.

Was also appointed to the Interactive Debugger evaluation team.

In all yearly reviews, have ranked above average in every aspect of my job.

Burlington Ind., Rocky Mount, NC April 1968 – June 1989

Responsibilities:

Started in the drapery plant as a packer.

Later transferred to the supply room as Supply Room Foreman.

Transferred to Burlington House Finishing Divisional Offices in Burlington, NC January 22, 1969 as a control clerk on third shift.

Responsibilities were balancing and mailing daily, weekly, and monthly reports.

Advanced to computer operator on third shift, operating an IBM 360 MODEL 30.

Transferred to first shift unit record department, and later operated an IBM 370 MODEL 145.

Advanced to senior operator, and assisted in the conversion from DOS to OS and the conversion from an in-house computer system to a RJE terminal system.

Set up a run schedule for the RJE system that showed job dependency.

Later advanced to the operations support area where my responsibilities consisted of providing technical advice in equipment evaluation, and installation.

Participate in development of new systems and changes to existing systems, as to use of equipment, scheduling, and operations standards.

Resolve incident reports taking corrective action where necessary.

Investigate recurring operating problems and suggest ways to correct problems.

Set up special request jobs to be processed. Prepare data processing procedures and production JCL.

Maintain contact with all users and give assistance where needed. Provide data management functions and train operations personnel on all new systems.

Assisted in the development of automated data processing procedures, restarts, setup schedules, and computer balancing.

On B.I.'s evaluation scale for technical and accuracy, rated a five on a scale of one to five with five being the highest possible rating. This rating was achieved each of the last four years.

Burlington Ind. company courses: Job Control Language, VSAM, TSO, Kepner Tregoe, and IAM

EDUCATION

Alamance Community College, 1988-1989

N.C. School of Automation, 1968

TECHNICAL SKILLS

Windows 3.1, Win95, Win98, WinNT, Win2000, WinXP, WinVista, & Win7

LoadRunner 6.5 & 7.02 & 7.51

TestCenter 7.8

Performance Center 7.8, 8.1

SiteScope 7.9.51

Ansi C

TestDirector 6.0, 7.01, 7.2, 7.6

Quality Center 9.0

WinRunner 6.0 & 7.01

Micro Focus COBOL

CodeWright

Opal

OS/2

IBM - DOS, OS, OS/VS, HASP, RJE, TSO, CICS, MVS, VSE

IBM utility programs

Quickjob

Roscoe

TI Basic

GW Basic

Quickbasic 4.5

IBM Basica for PC/2, IAM, IMS, COBOL, COBOL II, VSAM, RPG II

Dbase III Plus

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