Customer Service Java Developer

Heather Cunningham

Web & Software Developer

Whitman, MA 02382

*************@***.***

H: 781-***-****

C: 818-***-****

portfolio: http://heatherirene-portfolio.com/

LinkedIn: https://www.linkedin.com/in/heatherirenecunningham

Objective:

Recent graduate of post-bachelor's certificates in computer programming,

looking for entry-level positions in web or software development,

especially in C++, Java, JavaScript, HTML, CSS, and / or Python

Project Skills:

Python, Java, JavaScript, jQuery, React.js, C++, XML, HTML5, CSS3,

basics in PHP, Eclipse, jGrasp, Visual Studio, Android Studio, Dreamweaver,

Expression Web, SnagIt, GIMP, Android App Inventor, WordPress, liveSite,

Profusion NetSolutions, Interwoven, Tridion, BigCommerce, HubSpot,

JangoMail, Mail Chimp, Canvas/Instructure, Social Oomph, Hootsuite, Klout,

Crowdfire, Adobe Acrobat Pro, Word, Microsoft Office, Excel, Outlook,

PowerPoint, Access, PageMaker, Publisher, Visio, Microsoft Dynamics Online,

Google Analytics, Agile Development

Education:

Certificates in Computer Programming & Application Development:

Massasoit Community College, Brockton, MA

Current GPA 3.9

Member of Phi Theta Kappa

Dean's List

- Object-Oriented Programming – Dec. 2016

- Java Programming – Dec. 2016

- C++ Programming – Dec. 2016

- Mobile Application Development – anticipated, Dec. 2017

- Android Application Development – anticipated, Dec. 2017

- iOS Application Development – anticipated, Dec. 2017

Bachelor of Science in Communication:

Emerson College, Boston, MA

- Awarded early acceptance

- Honor's Scholarship Program

Relevant Experience:

IT / Media Services Tech – Massasoit Community College Brockton, MA

Jan. 2017 – Present

Daily media services and IT set-up and troubleshooting for college

classroom, meetings, and event computers and digital media equipment.

Assist teachers, administrators, and students with troubleshooting computers

and digital media equipment. Track and inventory computers and digital

media equipment campus-wide.

Webmaster - Globe Composite Solutions Rockland, MA

Oct. 2013 – July 2016

Projects & Achievements:

- Created and built 2 new websites:

* www.gcsorter.com

* www.silverbackpanels.com

- Updated, redesigned, and maintained 2 other websites:

* www.globecomposite.com

* www.gcsmarine.com

- Oversaw moving of new www.globecomposite.com from the liveSite CMS to

HubSpot CMS

- Created all online forms, new navigation, new menu structure, new CSS,

widgets, and responsive mobile CSS

- Created Facebook application to communicate with social media handler,

Social Oomph

Duties & Responsibilities:

- Coded, wrote, edited, and posted all content (including graphics and

email templates) with any necessary HTML, JavaScript, and CSS editing for

all 4 websites, social media, email templates

- Managed all social media pages and handlers for scheduling posts

(Boosted followers by 3000%)

- Optimized all 4 websites for SEO, keywords, metadata and monitored

Google and HubSpot Analytics

- Researched and wrote all text content, e.g. blogs, tech writing,

case studies, press releases, etc.

- Maintained online Customer Relationship Management (CRM) databases

Online Editor – Epic Factor Seattle, WA (remote contract)

July 2013 – August 2013

Edited content for style and reading on the Web. Enforced in-house

style guide and Yahoo Style. Managed writers, encouraging them to stay on

track and on pace, and advising on any necessary major content changes.

Also, supplemented or revised content independently when writers were

unavailable or the tightness of deadlines required such.

Web Application Wire-framer – Lattix, Inc. N. Reading, MA (contract)

March 2013 – June 2013

Designed a wireframe for a new Web application to be built by the company's

developers to work as an in-house, proprietary CMS and customer website

that would allow customers to enter project or system data and then find

and display any dependencies, inefficiencies, and viable optimizations.

Web Developer – Slabb, Inc. Las Vegas, NV (remote contract)

April 2012 – Oct. 2012

Reorganized existing web pages for use on a new company website

(www.slabbkiosks.com). Basic coding in HTML and JavaScript using

Dreamweaver. Uploaded pages and code to the company server. Designed and

wrote basic technical specs on offered equipment for new web pages for the

new website, as well.

Web Author II – DIRECTV, El Segundo, CA

Aug. 2008 – Mar. 2012

Projects & Achievements:

- Helped redesign DIRECTV’s most used troubleshooting web application,

used by Customer Service Rep.’s (CSRs) to diagnose and resolve searching

for satellite signal issues

- Wire framed 1700 different scenarios of troubleshooting steps for that

web application

- Helped bring the web application from a linear step-by-step format to an

interactive format

- Resulted in a 20% reduction in CSR handle time and a 20% increase in one

call resolution

- Helped oversee migration of content from static intranet websites to a

new dynamic CMS (Tridion) for DIRECTV’s seven intranet sites

Duties & Responsibilities:

- Created web pages with dynamic components within CMS for DIRECTV's seven

intranet knowledge base websites

- Attended and participated in Agile tech services meetings and scrum

meetings

- Produced optimized flow charts and wire frames for technical

troubleshooting web applications

- Successfully saw content through the wire frame stage to implementation

and production

- Interpreted into layman’s terms Field Engineering Technical Communication

documents and White Papers

- Created help and how-to web pages for software and hardware for both

DIRECTV's seven intranet knowledge base websites and

https://support.directv.com/

Related Experience:

Web Managing Editor – YouthStream Media Networks/Commonplaces, Cambridge,MA

Projects & Achievements:

- Produced web pages on www.mybytes.com and www.sixdegrees.com displaying

Commonplaces’ proprietary CMS and Hub technology

- Hand-coded HTML and JavaScript, and copyedited text, for web pages

- Proofed hand-coded HTML; worked hand in with Senior Producer to ensure

proper use of website and HTML

- Created all web pages for, and wrote and enforced, the writing style

guide followed by writing staff

- Wrote comprehensive Help/How-To Guides for Commonplaces’ programs, such

as instant messaging and web cam programs

Duties & Responsibilities:

- Managed a team of 20 writers

- Wrote and copyedited in-house articles to strengthen original content of

the websites

- Tested site features as part of Quality Assurance team

- Copyedited the entire mybytes.com and sixdegrees.com websites on a daily

basis

- Performed Internet research

- Wrote and copyedited business presentations and promotional items

Other:

Education:

Graduate Certificate in English Language Arts (ELA)

Los Angeles Unified School District Intern Program via UCLA

Los Angeles, CA

Feb. 2007

Awards:

- Best adherence and implementation of prescribed ELA curriculum for

Markham Middle School

- Inducted into "Who's Who of Young Professionals"

- Awarded “Reporter of the Quarter"

Technical Architectural Reporter, CMD, Needham, MA

- Awarded “Reporter of the Year"

Technical Architectural Reporter, CMD, Needham, MA

References available upon request

Contact this candidate