HR Admin, Senior Customer service Executive

RESUME: MARY PRIYA K.S.

Personal Particulars

Name : MARY PRIYA K.S

Date of Birth : 05 July 1984

Father's Name : K.J. SIMON

Nationality : India

Gender : Female

Marital Status : Married

Languages Known : English, Tamil, Malayalam & Hindi

Contact Info

Address : 7/8, Ganapathyappan street, Nallampalayam

Ganapathy- p.o, Coimbatore - 641006

Tamil Nadu

Mobile Phone No. : +91-994*******

Email : ac01yl@r.postjobfree.com

Educational Background

Master's Degree

Program : Masters of Business Administration in HR

University : Annamalai University

Graduation : MAY 2009

Bachelor's Degree

Program : Bachelor of Commerce

College : CSI Bishop Appasamy College of Arts & Science

University : Bharathiar University

Graduation : MAY 2005

Addtional Qualification

Tally 6.3& Tally 7.2 FROM CSC Computers Ltd.

Employment History

J Tex Spares Private Limited

Position Title : HR Admin

Duration : Sep 15 2011 till date

Roles and Responsibilities:

Maintaining Attendance of the employees

Maintaining Couriers (Inwards & Outwards)

House Keeping Maintenance

Organizing team meetings

Handling Petty Cash and Vendor Management

QUOVIS Management Consultants PVT LTD

Position Title : HR Recruiter

Duration : August 17th 2009 to January 31st 2011(1 year and 5 months)

Roles and Responsibilities:

Responsible for Recruitment, Strategic Sourcing and Client Anchoring.

Maintaining Attendance of the employees

Maintaining Couriers (Inwards & Outwards)

House Keeping Maintenance

Travel arrangements for higher officials

Organizing team meetings and conferences

Handling Petty Cash and Vendor management

Recruitment:

Recruiting IT/ITES Professionals for clients at different locations

Involved in resume searching from job portals, internal database and from directly submitted resumes.

Posting the requirements on the job portals and send bulk mails on requirements

Sourcing, screening, short listing and qualifying candidates for technical interview.

Evaluate candidates against the requirements to ensure good match.

Lining up candidates for the client interview and co-coordinating the same.

Keeping in touch with candidates after joining for any issues.

Keeping track of active job seekers and building internal database

Acquire new clients as part of client acquisition process. Involved in the full life cycle of the Recruiting process.

KG Information Systems Pvt Ltd

Position Title : Quality Analyst

Duration : April 25 2011 to Aug 31 2011(4 months)

Designation: Senior Tele Sales Executive (International Outbound call)

Duration : August 22 2005 to March 31,2009 (3 years and 7 months)

Roles and Responsibilities:

Responsible for the process execution on a daily basis.

Responsible for monitoring the performance of the process.

Provide One to One Feedbacks to Team.

Been a part of the Internal Audit Team.

Handling customers efficiently

Responsible to mentor the team.

Hanling escalation for freshers and other agents who are not able to close sales and helping the team and individuals reach their targets and the team targets.

ACHIEVEMENT RECEIVED

APPRECIATIONS FROM THE MANAGEMENT

I got a letter of appreciation from the management for the best performer. My efficient and good quality services has led to appreciations from the client as Well as increased client satisfaction on the project.

Key Skills:

Creative and resourceful.

Used to exceed the set target than what is expected or required by the management.

A very energetic person from the beginning till the end.

Excellent skills in communication and collaboration.

Good at convincing customers.

References

*References provided upon request.

Declaration:

I consider myself familiar with Management and Accounting Aspects.I am also confident of my ability to work in a team.

I hereby declare that the information furnished above is true to the best of my knowledge.

Date :

Place : K.S. MARY PRIYA

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