James Zhang

***** ***** **** ** ********, VA ****3

804-***-****

ac01yj@r.postjobfree.com

www.linkedin.com/in/jameszhangpmp

QUALIFICATIONS

** ***** ********** ** ******** engineering and project management in various operating system (Windows, UNIX, Linux, Macintosh/Mac OS)

13 years experience of win applications with C/C++, C#, .NET, WCF, ActiveX

12 years experience of web with ASP.NET, MVC, HTML5, jQuery, JSON, XML, RESTAPI

11 years experience of CTI (Avaya, Cisco, Aspect) and CRM (SAP, Siebel, SFDC)

8 years experience of database (MS SQL 2012, MySQL, NoSQL, LINQ, EF)

5 years experience implementing script with java/vb script, WSH, PowerShell

4 years experience of Linux, Apache, PHP, JBoss, Tomcat, SOA, J2EE, Java Faces

2 years experience of Cloud Platform with AWS, Azure, and Google Cloud Platform

5 years management experience with team size of 22 in 10 years IT career in China

Hands on troubleshooting experience with WinDebug, Wireshark and HttpWatch

PROFESSIONAL EXPERIENCE

Lead .Net Developer

AMC Technology, Richmond, USA December 2014-Present

Project: Lead Project Omni-channel (voice, email, web chat) driver for SAP CRM ICI adapter and demoed to several potential customers

Pull emails from IMAP servers and save parsed email files and attachments to local disk and update email status into database

Test popular IMAP servers: exchange, office365, hotmail, yahoo, and gmail

Web chat can popup customer detail account and transfer to another available agent

Environment: VS 2013, .NET 4, C#, NuGet, Mailkit. Mimekit, OAuth2, LINQ, SPROC

Project: Pass Avaya Interaction Center Driver Certification

Work with Avaya support to fix the phantom transferring calls with WrapupComplete

Fix the drive crash in AIC 7.3 by postponing to delete call pointers with one parameter

Environment: Visual Studio 2005, C++, PIPE protocol, WinDebug

Project: Achieve MSCRM 2013 Adapter IE8 Verification and Customization Package

Fix MSCRM 2013 Adapter on IE8 compatible issues

Build MSCRM configuration for Adapter URL and user profile accessible by Web resources

Environment: SQL Server 2012, TFS, Web Resource, MVC, jQuery, JSON, REST

Project: Implement Saleforce OAuth Web Service Wrap

Authenticate with Access Token to restrict the use of API Applications connected to bFO and avoid reading unwanted mass data

Authenticate with user name and password for custome bFO web service call

Environment: VS 20013, TFS, Saleforce OAuth web service, C#, JSON, IIS

.NET Developer

AMC Technology, Richmond, USA Oct 2005-Dec 2014

Project: Build Brand New SAP BCM Telephony connector and Attract one new customer

Build SAP BCM Telephony connector to work with Siebel Multi-Channel adapter

Release hotfix and change management to support MTD and RONA

Environment: SAP BCM OII, SAP CDT SIP Phone, .NET 4.0, C++, C#, IIS Web service

Project: Implement SAP CRM 2007 Queue Presence and Agent Presence

Enhance AMC SAP Web Adapter to support Queue Presence in SAP CRM 2007 and Agent Presence in CRM 7.0 and pass SAP certifications in 2012

Environment: .NET 4.0, SAL Server 2012, C++, C#, .NET Web service, SOA, ICI

Project: Implement AACC Multi-channel (voice and email) driver for Siebel Adapter and Attract One New Customer On Board

Siebel ERMS pull email from POP3 and send notifications with ActivityID to CCMM for routing emails to available agents who reply or transfer with templates from Siebel ERMS

Avaya AACC multi-channel connector read email from CCMM and send alert to agents

Environment: .NET 3.5, VC 6, C#, .NET WCF, Web service, Siebel ERMS

Project: Maintain SAP Web Adapter and Siebel Adapter

Each of SAP web adapter and Siebel adapter bring 14 new customers in 2009. Create more than 10 hotfixes for each of these two adapters to meet new customer requirements

No. 1 in the number (51 out of 203) of resolved issues in 2009 among six developers

Install Siebel 8.1 and SAP CRM 7.0. Certificate all CTI connectors with Oracle and SAP

Environment: VC++, COM, C#, .NET Remoting, SOAP, SQL, Entity Framework, LINQ

Project: Cisco ICM OEM and MCIS 5.2 Installer

Develop all installers for AMC products to meet the mandatory requirement of patch release and rollback for Cisco ICM OEM since 2006. Automate all manual configurations for COM security, COM identity, IIS application pool identity during installation

Uniform all MCIS 5.2 and 5.3 installers and deploy to hundred customers after 2008

Environment: InsatllShield 2008 & Script & Custom action, VS 2005, C#, VB 6

Software Developer

Primonics Inc, Montreal, Canada August 2003- August 2005

Project: Implement Windows Fingerprint Logon

Design a GINA DLL and a custom authentication package to provide fingerprint logon besides password logon on Windows 2000 and XP.

Environment: VC 6, WinDbg, Win32 API, Net API, Control panel application (.cpl)

Project: Build Fingerprint Reader Driver Installer and Reader Security Service

The reader security service is installed as a service and is used to seize the reader by .NET Class library, which can be called by web page with ActiveX or by Win applications.

Environment: InsatllShield, VC 7, Win32 API, System service, .NET remoting, SOAP

EDUCATION

Master of Business Administration

Virginia Tech, Roanoke and Richmond, USA Sept 2011-Aug 2013

Master’s degree of Electrical and Computer Engineering

Concordia University, Montreal, Canada Jan 2002-Aug 2004

Certifications: MCSD.NET (in 2003), PMP (#1456572, since 2011)

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