Human Resources Management

Felicia Hill

Marshall, TX

(C) 903-***-**** (E) *************@*****.***

Professional Summary

Skilled, results-driven professional, with over ten years of experience supporting and executing HR operations, organizational development and EEO Compliance. Highly motivated self-starter with outstanding interpersonal, organizational, and analytical skills. Detail-oriented and resourceful in completing projects; able to multi-task effectively.

Experience

04/2015 – 03/2017 Longview Bridge and Road, Ltd. Longview, TX

Director of HR and EEO Compliance (400 Employee’s, three locations)

Responsible for providing support in staffing, training and development, performance management and employee/management counseling, new hire onboarding, policy review and implementation, administration of self-insured health plans, 401K, FMLA, and worker’s compensation. Investigate employee complaints including allegations of discrimination or workplace harassment as well as develop and organize the EEOC/Affirmative Action plan. Consult management and EE’s on compliance with EEOC guidelines and promote an environment free from discrimination and workplace harassment.

Outcome:

Developed and implemented the company’s first AAP Plan and Organization chart.

Represented the company during a successful FLSA investigation 2 months after hire.

Ensured compliance immediately upon hire by submitting past due EEO/VET and hire reports, avoiding major monetary fines.

Provided representation during a State Audit that resulted in zero infractions for the first time since company inception.

Prepared and successfully submitted the company’s 1094/1095c’s, saving the organization thousands of dollars.

Revised the company’s policy/procedure handbook and lead the implementation efforts.

11/2013 – 03/2015 Texas State Technical College Marshall, TX

HOD Consultant/Strategic Performance Management Partner

Function as an internal strategic consultant to help build organizational capability to meet College and System performance metrics. Responsibilities include consulting with employees and management on organizational and staff development, talent sourcing and on-boarding, performance management, employee relations, policy and procedures, benefits administration, diversity/EEO, risk management, and training.

Outcome:

Promoted to manage and monitor performance for the entire Texas State Technical College system to include approximately 2,000 employees and 6 colleges.

Developed and implemented a Leadership Development program that improved executive/mid management leadership skills.

Created an employee recognition team to assist with improving employee engagement/morale.

Identified areas of improvement within employee time reporting that were rectified immediately.

Served as key member on HOD strategic task force: Assigned tasks included policy development and implementation for performance management and employee relations.

01/2012 – 12/2013 Lowes Home Improvement

Human Resources Manager Denton,Tx

Responsible for store operations/support for over 200 employees in the areas of total rewards (payroll/compensation), workforce planning, compliance, change management, recruiting and onboarding, benefits, employee relations, and training/talent development.

Outcome:

Leveraged payroll for 11 consecutive months.

Increased employee training to 100% within 6 months of hire

Improved employee morale (based on EOS survey results) by developing and utilizing Key Performance Indicators (KPI).

Obtained 97%, a 17% increase over my predecessor, for audit compliance within 6 months of hire.

09/2006 - 01/2012 Aprima Medical Software, Inc. (FKA iMedica Corporation)

Senior Human Resources Generalist/Partner Carrollton, TX

Carried out varies roles to improve the operations of a start-up (one person) corporate HR department. Conducted ongoing analysis of Human Capital to determine ways to improve HR policies and standards. Developed strategic workforce plans to ensure the efficacy of company goals and objectives. Responsible for all areas of payroll (exempt/non-exempt), benefits (FMLA, LOA, 401K, Medical, Dental, Vision, Life, STD/LTD, FSA, HSA, PTO), policy development, recruiting/onboarding, and accounts payable for over 200 employees (local and remote). Provided leadership for an administrative team of 2.

Outcome:

Performed a benefit deduction audit that resulted in the recovery of over $20,000 in unbilled benefits.

Built a better framework for accounts payable procedures to more efficiently process payments to vendors and employees.

Modernized the time reporting process by implementing a new system.

Created a corrective action and time & attendance policy which outlined employee performance standards.

Added thousands to the company’s bottom line by manually facilitating the HIRE act.

Participated as key member of the Implementation Team to set up new HRIS system.

Education

2009-2012 Texas Woman's University, Denton, TX

MBA-Business Administration

2001-2007 University of North Texas, Denton, TX

BAAS -Organizational Development/Human Resources

Certifications

Rock Hurst University, Mastering the Essentials of HR Management, August 2008

ATIXA, University of Arlington, Title IX Coordinator/Investigator, July 2014

Certificate of Participation, Human Capital Executive Research Board, 2014

HIPPA Compliance/Security, 2016

HRIS/Software Programs

Microsoft Office, Excel, PowerPoint, Outlook, Client Relationship Manager, SalesForce, PeopleSoftt 8.1/9.1, Kenexa, Taleo,Oracle, Colleague/DataTel, KRONOS, ADP, Paychex, HR Passport, E-verify, Web Advisor, SuccessFactors, SAGE 300, Heavy Jobs

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