Customer Service/Foos Server

Summary

Skills

Accomplishments

Experience

SHAYNE WALKER

**** ********** ******, **********, ** 95842 C: 916-***-**** ************@*******.*** Highly enthusiastic customer service professional with 28 years client interface experience. Results-driven food server and driver with proven ability to establish rapport with clients. I am a Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to your company's success. Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Courteous demeanor

Energetic work attitude

Customer service expert

Top sales performer

Adaptive team player

Opening/closing procedures

Customer Assistance

Multi-tasking

Sales

Consistently generated additional revenue through skilled sales techniques. Cashiered with two cash registers at once in tandem to maximize customer flow. Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders.

Worked with company system and diligently completed all assigned tasks, working overtime as needed.

Can calm and rapidly resolved client conflicts to prevent loss of key customers. Earned “Top Seller” for two consecutive quarters in 2004-2007. Food Server Jan 2008 to May 2017

Mimi's Cafe - Elk Grove, CA

Helped create new processes and systems for increasing customer service satisfaction and worked as a team member performing cashier duties, product assistance and cleaning. Always expressed appreciation and invited customers to return to the store, achieved high sales percentage with consultative, and value-focused customer service approach. Believe it was essential to guaranteed positive customer experiences and resolved all customer complaints and also be responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Foos Server Mar 1990 to Dec 2007

Bakers Square - West Sacramento, CA

Maintained adequate cash supply in cash drawers in multiple checkout stations, guaranteed positive customer experiences, and resolved all customer complaints. Stocked and rotated inventory regularly well performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Trained at least 4-5 new employees quarterly, earned “Top Seller” for two consecutive quarters in 2004-2007, and managed quality communication, customer support and product representation for each client.

Education and Training

Cocktail Server Jan 1992 to Apr 1998

Punchline - Sacramento, CA

Guaranteed positive customer experiences and resolved all customer complaints. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Exceeded companies expectations in drink, food, per person average sales on a daily bases.

Associate of Arts, accounting/real estate 2018

American River College - Sacramento, CA, usa

I am continuing education in Real estate and

coursework in Business, Marketing and Communications. Pharmacy

University of the Pacific - Stockton, CA, United States I attended UOP for three years for pharmacy from1987-1990, but left due to financial hardships.

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