Test Cases Project Manager

Location:

Garner, NC

Posted:

June 28, 2017

Contact this candidate

Resume:

Kimberly Anne Kunz

***********@*****.***

919-***-****

PROGRAMS MASTERED

Mercury/HP Quality Center – Certified; (Test Director, Win Runner, Load Runner, Astra Test, Quick Test Pro, Quality Center) Microsoft Windows-current, Windows XP, Microsoft Office-current, PVCS Tracker, Lotus, Lotus Notes, Microsoft Excel, Microsoft PowerPoint, Microsoft Project, Microsoft Access, Microsoft Project, Internet Browser testing: IE, Firefox, Chrome, Netscape. Oracle Client; HTML, SQL, DOORS, Rational Clear Quest, Rational Clear Case, XML, PeopleSoft, Vantive, Clarify, Keenan Arbor BP, CUBES Billing System, Remedy, PEGA Systems (call center database), Soap, UI, Selenium, ACE defect tracking tool, Vantive (defect tracking), Google Drive, Agile, Waterfall environments. Accessibility: JAWS, Compliance Sheriff, Linux, Java Script, Microsoft VB, Bugzilla, Google Drive/Cloud, OneView (MMI), ITSM (Remedy ticketing system), IVR, SharePoint Administration.

PROFESSIONAL EXPERIENCE

Lenovo / Dynpro Technologies (Contract) July 2016 – June 2017

CBSO Production Support

Production Support for all IT internal back end tickets, from design through production – CRM-ECC-ODS via Quality Center and Remedy.

Support all Post Production Support tickets from users, including vendor (MMI/IBM) tickets to resolution

Managed Change Requests for Lenovo’s application LSCS (MMI tool), and assisted management to size for production for all Geo’s (Asian Pacific/Latin America/Europe/North America), and managed all world-wide Change Requests.

Production support for performance issues with the FTP from LSCS-ECC for billing

Conducted daily calls for defect status/resolution on CR’s that are put into test environment/pre-prod env, following through to UAT.

DiVhn Technologies Incorporated/PEFO Financial December 2015-June 2016

QA Coordinator/Lead (Contract)

•Manual Testing for SBIC (Small Business Investment Company) / Private Equity Investment.

•Manual testing or SBIC/PE Comparison with new versions/builds via SQL queries for specific tables and fields.

•Created extensive spreadsheet utilizing Excel for all requirements matrix data and bug reporting for management.

•Executed small test scripts via Selenium.

•Reported defects/findings in Bugzilla and conduct stand up meetings for management.

•Created new test plans and test cases based upon requirements through Quality Center.

Mercury Gate, International April 2015-September 2015

QA Test Lead (Contract)

•Designed test plans, scenarios, scripts, procedures and training manuals, conducted UAT with remote users in a Windows environment.

•Created and maintained manual test cases for TMS, Transportation Management System, utilizing SQL queries and other queries.

•Reported defects via ACE defect system for defect tracking, assigning and reporting testing status, reporting to management for daily conference calls and daily stand up meetings.

•Attended Stand-up’s for 2 projects, Complex Moves, LandStar Transportation, Walmart, TUI.

•Gathered Requirements from client and assisted with design documentation.

AICPA, Durham, NC October 2014-April 2015

QA Team Lead (Contract)

•Created manual test cases for the claims database, creating regression test scripts for automation.

•Attended corporate meetings and reported all open defects, entered and reported to development.

•Gathered requirements with vendor/client for last minute updates for immediate release.

•Reported Analysis for management on several interactive/complex applications utilizing multiple integrational applications.

•Tested several platforms (API, WebServices) for integration testing

•Defect tracking, reporting and requirements matrix utilizing HP Quality Center

HCL America January 2013-October 2014

Test Lead Accessibility Tester (Contract)

•Test lead for Unemployment Insurance Application for 4 states, Wyoming, Colorado, Arizona, and North Dakota (WYCAN).

•Conducted Accessibility testing utilizing applications including WAVE, Compliance Sherriff and JAWS for the deaf and blind. Defects created in Quality Center.

•Created Enterprise test plan for client, conduct weekly meetings with updates.

•Worked closely with development and Business Analysts for client meetings, including students with impairments. Managed 10 software engineers for functional test case review.

Department of Health and Human Services/Services for the Blind, Raleigh, NC July 2012 – January 2013

Test Coordinator/Business Analyst/Quality Assurance (Contract)

•Created procedure and polices for the State of North Carolina.

•Created manuals and technical documentation for training purposes.

•Created test cases for the BEAM project (Case Management Software) including Regression, Integration, ETL, Pre-production testing and User Acceptance Testing to include Accessibility testing for the deaf/blind utilizing JAWS software.

•Defect tracking for quick resolution with HP Quality Center.

•Created Business Analyst requirements for the Blind.

•Conducted UAT for 7 locations within North Carolina and assisted with formal training to the Social Workers.

•Reported to the Director/conduct meetings with the vendor.

AT&T, Lubbock, Texas February 2011 – June 2012

Mobile Quality Assurance Engineer (Contract)

•Administer for Quality Center and SharePoint.

•Created test cases from scratch based on business requirements for multiple cellular phones.

•Hardware device testing on new/future apps for smart phones/cellular phones.

•Worked with HP Quality center for defect tracking and requirements matrix.

•Conducted pre-production testing and UAT on multiple platforms.

Hewlett Packard, Nashville, Tennessee January 2009 – February 2011

Testing Specialist (Contract)

•Developed and maintained all Quick Test Pro test scripts/regression test sets.

•Created all testing documentation to include Test Plans, UAT, Design and Business documentation.

•Trained all new hires for QTP/Quality Center.

•Enhanced tester for the TennCare project (Medicare and Medicaid)

• Administrator for Quality Center

Freddie Mac, McLean, Virginia April 2006 – December 2008

Lead Quality Assurance Engineer (Contract)

VEC Claims Database

•Created, reviewed and approved all use cases, test cases and defect resolution.

•Worked closely with Development Manager and created the design/architectural documentation.

•Reviewed and approved project documentation including Code sign off, Test Readiness documentation and defect tracking.

•FIS Online Banking/Mortgage Client Information Connection

•Conducted IVR testing (800-Freddie), Call Claims Department Call Center.

•Worked closely with the insurance vendors to assure implementation schedule.

•Reviewed/monitored call center representatives phone calls and evaluated per company policy.

•Conducted daily status meetings with business partners.

Transportation Security Administration, UNISYS Corporation, Reston, Virginia February 2005 – November 2005

Project Manager (Contract)

•Project Manager for 6 top Transportation Security Administration applications.

•Created Defect Reports for status review meetings with client using Rational Clear Quest.

•Reviewed and approved system plans and system design documentation.

•Conducted system requirement walk-through with client and Unisys project team.

•Prepared client sign off documentation on all manual and automated test scripts.

•Contributed to all Project Management meetings and client conference calls.

•Automated scripting using Quick Test Pro.

•Assisted with environment setup for all migrations throughout project life cycle.

Fannie Mae, Herndon, Virginia March 2004 – January 2005

Lead Tester (Contract)

•Responsible for full project life cycle (pre-concept through launch).

•Reviewed all design documentation and system requirements for all new releases of ProSpan Financial Mortgage Underwriting application.

•Conducted system requirement walk-throughs with end users. Business Analysts and Test Group to ensure all requirements are met, and test cases are constructively written.

•Worked with Development Team to ensure timely resolution on all reported defects and end user last minute enhancements are met.

Managed all trouble ticketing entries and assigned tasks through Fannie Mae’s CRM tool, Vantive.

•Attended daily project planning meetings with the customer and Business Team.

•Managed all nightly migrations throughout the project cycle.

•Worked closely with Senior Management on the budget plan for each release.

Education

Virginia Technical Business School, 1998

Northern Virginia Community College, 1993

George Mason University, 1994

References

Cliff Preddy, Director BT/IT Vishal Shetti, CBSO Coordinator

Lenovo Lenovo