Jannica Nikka Antipuna

Address: **** *** ** ****** ******* St. San Antonio Valley 8 Paranaque City Philippines 1710

Contact numbers: 095*-***-****/ 02 5110025

Email: ac01un@r.postjobfree.com

I am submitting my resume because I'm ready for change.

Objective.

Aims to commit dedicated time and service to a company for career growth and personal development.

WORK EXPERIENCE

Teleperformance Sucat

November 2009-May 2010

Inbound Representative

Hotels.com

Hotel and flight reservation account. Mostly inbound calls and a little of up-selling. Involved in this is being knowledgeable in using Microsoft Office, HTML,JAVA etc.

Eperformax Makati

March 2011 – December 2011

Customer service representative

eBay

Online buy & sell of all sorts of material (identical to Sulit.com) In this account I was part of the Escalations team (tier 2) where we handled basic troubleshooting (technical support), suspended accounts, basic sales, customer support.

First Advantage Philippines

December 2012-December 2013

Back Office

This is more of background screening for both applicants and current employees for mostly banking companies like HSBC, Deutsche Bank, Swiss Bank, Citibank and etc.

ADP Philippines Inc

Senior Implementation Specialist (Project Management)

January 2014 - May 2017

Payroll & Benefits

ADP is 1 of the biggest payroll & benefits company in the US that caters most of the small and big businesses. I used to calculate and submit payroll and tax filing. My current role is building carrier connection for clients to their chosen HMO provider. We mainly input codes, decode encryptions, resolving discrepancies, etc.

For all of my job experiences, it required me to be able to provide excellent customer service by granting what the customer needs, pacifying irate clients, close to perfecting the account or job handled to be able to educate them well. Leading the clients to retain our service as long as it is needed.

I’m confident that I am very well equipped with what is needed by the company. I am ready for change.

EDUCATIONAL ATTAINMENT

2008-2010 (Undergraduate)

Philippine Normal University

Education-BS Biology

2004-2008

Paranaque National High School (Main)

SECONDARY LEVEL

1998-2004

San Antonio Elementary School

PRIMARY LEVEL

OTHER SKILLS

Knowledgeable in basic MS Office (Excel, Word, Office, Power Point)

Internet Research

Proficient in English communication both oral and written

Excellence in Customer Service Relations

PERSONAL INFORMATION

BIRTHDATE 17 July 1991 CIVIL STATUS Single

AGE 24 years old SEX Female

RELIGION Roman Catholic CITIZENSHIP Filipino

CHARACTER REFERENCES

Luzviminda Sarria 090********

HR Manager at Ameritech

Aira C. Garcia 093********

Analyst at ADP Philippines INC

Syndyk Alvarado 091********

Supervisor at ADP Philippines INC

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