Quality Assurance Project Management

Angel B. Clark

**** ******** ****, ****** ** ****0

cell: 803-***-****, email: *****************@*****.***

SUMMARY

Instinctive problem-solver with more than ten years of experience in project implementation, defining requirements, system configuration, quality assurance, project management, human resources, and technical documentation. Extensive knowledge of health and welfare: COBRA, HIPPA, FSAs, EOI’s, annual enrollment, health plan designs, form laws and design. Subject matter expert in quality assurance; proficient in executing test cases and scenarios from determined requirements; performs quality assurance testing using all phases of the System Development Life Cycle, outstanding presentation, analytical, organizational, communication, managerial, customer service, and documentation skills.

EXPERIENCE

SintecMedia, Atlanta, GA Jan 2012-Present

Quality Assurance Analyst

Implemented QA Best Practices and industry testing methodologies. (agile workflow)

Created and Implemented Test Writing Standards for QA department.

Test Case Peer Review Lead. Review test plans to ensure all business use cases are covered per requirements.

Manage, Coach, and Mentor a team of four Off Shore Testers

Document software requirements in the form of test cases and conducts quality assurance testing through integration and regression testing on Medea and Workflow software.

Effectively communicates with software developers and business analysts by providing feedback and recommendations on software usability and functionality.

Perform business use case testing as well as back-end technical testing using Microsoft SQL Server Management Studio.

Aon Hewitt, Atlanta, GA 2008-2012

Systems Analyst

Created a new Severance streamlining process for American Red Cross within a two month time frame that provided them with a more stable solution to laying off large quantity of employees, August 2011.

Participated in successful implementation of new client PNC Bank Health and Welfare system Fall 2008.

South East Office Subject Matter Expert in Health Care Forms development and implementation with Middle Office Software.

Create comprehensive test plans (unit, integration, client acceptance, and regression) to analyze/ assess overall benefit systems functionality based on client requirements and business rules.

Utilize client business rules and requirements to complete detailed test plans on benefit plans, premiums, status changes, and other health and welfare information.

Work closely with onshore and offshore associates to ensure high quality work is delivered to clients.

Coach and mentor less experienced analysts in benefits systems, standard service delivery models, and System Development Life Cycle.

Coordinate and manage the workload of Setup Configuration Analysts; ensure assigned deadlines are met utilizing project management software.

Aon Hewitt, Atlanta, GA 2006-2008

Setup Configuration Analyst

Worked on Northrop Grumman Client Team. Developed and implemented benefits system software launched Jan. 1, 2007

Utilized analysis documents to configure system to meet analysis specifications and resolve issues identified in text execution.

Subject Matter Expert on Health and Welfare; coached peers on health and welfare knowledge.

Adhere to quality assurance guidelines through unit, integration, client acceptance, function and regression testing to deliver high quality service to clients.

Impact Church, Atlanta, GA May 2007- Present

Servant Leader Coordinator (Volunteer Position)

Assist Logistics Coordinator in managing the logistics of the church by helping with short/long term planning and managing weekly logistics for each service.

Acts as the liaison between servant leader team leaders and the logistics coordinator.

Recruit and train new volunteers for servant leader teams.

Servant Team Manager Leads to make sure their teams are productive and efficient in meeting the needs of the church’s worshippers.

Event/Project Manager; coordinate activities of scheduled events for worship experiences in various locations (i.e. Praise in the Park, Centennial Park and GA World Congress Center).

I Share We Impact Capital Campaign Events Project Lead. Implemented three capital fundraising events. (ie: Jazz Concert, Neo-Soul Virtual Concert, I Share We Impact Kickoff Reception)

Emmanuel A.M.E Church, Columbia, SC April 2015- Present

Young Adult Ministry Coordinator (Volunteer Position)

Launched the first Young Adult Ministry for women and men ages 18-45 in the church’s history.

Develop and Strengthen Young Adults walk and relationship with God, prayer and spiritual life; so that they may be a witness to the kingdom of believers, unchurched, and non-believers through activities and sermons.

Coordinate and Execute Young Adult Sunday Services Once a Quarter

Foster Spiritual Friendships/Relationships through team building activities

M320 Consulting, Atlanta, GA June 2009- Present

Event Manager

Manage and supervises the activities for staff and event volunteers.

Assist with site scouting and vendor management.

Oversee all logistical elements including: event, food, room layout, audio/visuals, step and repeats, entertainment, and host management.

Coordinate marketing and communication responsibilities, (i.e. develop and use demographic reports, press releases, and media management to ensure smooth execution of events’ activities.

Notable Events: I Converse Atlanta, Crown Royal Two Live Stews Award Show, Porsche’ 2011 Cayenne Turbo Release Party, Atlanta Football Classic, Converse Piedmont Park Basketball Court Dedication, Dvyne Stephens Winter Wonderland, Think Like A Man Movie Premiere, and Chevrolet Martin Luther King Memorial Table of Brotherhood Traveling Panel, Take Flight With Ford, Pepsi

TECHNICAL SKILLS

Functional, Leadership, and Management: Project Implementation, Quality Assurance, Test Planning, Test Execution, Use Case Scenario, Requirements Defining, Automation Testing, Software and Web Application Testing, Back-End SQL Query Testing, System Configuration, Project Management, Business Development, Training, and Documentation

Software and Programming: Inflectra SpiraTeam, HP Mercury Test Director, HP Quick Test Professional, Microsoft SQL Server Management Studio. JavaScript, HTML, Apache TomCat, MS Office(Access, Excel, Outlook, PowerPoint, Word), MS Project, MS Visio, Planning Center, Lotus Notes, High Rise, Base Camp, Constant Contact, Mail Chimp, Adobe Photoshop, Adobe Illustrator, Systems Development Life Cycle (SDLC), SQL, Mainframe, Oracle, Windows, Internet Explorer, Google Chrome, Mozilla Firefox

EDUCATION

Bachelor of Science, Computer Science – Spelman College, Atlanta GA, August 2005

Certificate of Theology-Interdenominational Theological Center, Atlanta GA May 2011

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