Customer Service Assistant

MELANIE FOSS

**** ******* **** **, *******, AB T*A1W6 H: 403-***-**** C: 403-***-**** *********@*****.*** Highly organized and detail-oriented Assistant with more than 15 years experience supplying thorough, organized administrative support to students, teaching staff, co-workers and community members. Independence & Self Reliance

Excellent Time Management

Multi-tasker

Organized and Detail Oriented

People Person

Friendly & Outgoing

Creative problem solver

Exceptional communication skills

Quick learner

MS Windows experienced

Strong client relations

Self-Compassionate

Awarded Lightning Athletics Advocate of the Year 2014- 2015 For Exemplary leadership and selfless acts of time and dedication. Educational Assistant, 08/2000 to 01/2016

Red Deer Public School District – Red Deer, Alberta Supported teaching staff in Pathways, Strategies and ESL classrooms. Administered testing, maintained all required paperwork keeping it up to date and organized. Planned and coordinated logistics and staff for field trips, and student events. Ordered and distributed office supplies while adhering to a fixed office budget. Directed guests and routed deliveries and courier services. Answered and managed incoming and outgoing calls while recording accurate messages. Opened and properly distributed incoming mail.

Maintained a clean office area, including classroom and associated areas. Assisted with event planning, including associated travel and logistical arrangements. Created strategies to meet the needs of mentally and physically disabled students. Instructed multiple students or one on one in all academic areas. Instructed students with disabilities, including FASD, Autism, Cerebral Palsy, Oppositional Defiance, Dyslexia. Implemented and taught a life skills program.

Coordinated special education students and teacher assistant schedules with the master schedule. Usher, 01/2013 to 08/2016

Westerner Exhibition – Red Deer, Alberta

Customer Service Representative

Managed wide variety of customer service tasks to resolve customer issues quickly and efficiently. Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Provided an elevated customer experience to generate a loyal clientèle. Asked open-ended questions to assess customer needs. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. PROFESSIONAL SUMMARY

SKILLS

ACCOMPLISHMENTS

WORK HISTORY

Bank Teller, 08/2014 to 12/2014

ATB Financial – Red Deer, Alberta

Maintained friendly and professional customer interactions. Executed customer transactions, including deposits, withdrawals, money orders and checks. Rapidly and efficiently prepared customer and ATM cash and change orders. Continued education on current banking products and services through ATB's online training protocols. Processed exchange and foreign currency.

Organized, stocked and maintained the teller window area. Respite Provider, 01/2005 to 01/2013

Lacombe Action Group – Lacombe, Alberta

Provided respite care in my home/ community for a young lady with Epilepsy, Microcephalia, visual impairment and developmental delay.

Implemented and taught a life skills program.

Led activities that developed my client's physical, emotional and social growth. Redirected my client using Positive Behavior Support (PBS). Established a safe living environment for my client. Leadership Advisor, 01/2011 to 01/2015

Red Deer Public School District – Red Deer, Alberta Supported Instructors in teaching High School Leadership Class. Lead Supervisor Role in various activities such as Winter Formal and Live @ H. Supported classroom teachers in implementing a leadership-growth based curriculum for a group of 100+ students.

Chaperoned students on various trips and spirit building functions such as We Day and Retreats. Planned and led activities to develop students' physical, emotional and social growth. Rugby Teams Liaison/ Team Manager, 01/2013 to 01/2016 Red Deer Public Schools – Red Deer, Alberta

Communicate with teaching staff on behalf of Community Coach. Responsible for keeping paperwork organized, up to date and filed. Scheduling games, booking buses, maintaining uniforms and equipment. Maintained checks on marks and attendance, updating head coaches and athletic supervisors each month. Supported athletic, spiritual and team growth.

Bachelor of Arts: Psychology/ Sociology, January 1996 University of Lethbridge - Lethbridge, Alberta

EDUCATION

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